Guild Wars 2

Since HoT but worse now.

During the event called “Battle at Tariri” I crash every 60 sec: unplayable! Gentlemen, this last pacth is ruining all your work and putting Arenanet in an awkward position. I can’t even put another report because the game closes directly.
Horrible situation. -.-

Also crashing since update. About 12 crashes now. Not running 64 yet, I am afraid to install it. Was running fine up until update

Solid, I cant post the specs because it freezes my computer when it crashes, I have to restart pc. Any way of retrieving that info after rebooting?

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

ruki.2398:

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

I will try this tonight and let you know. Sad if a player can offer more support than ANet.

Constantly crashing for me too..buying game for second time to not be able playing it!!!! Seriously??? And you expect patience? I had patience 3 years with you and it’s my fault i didn’t realise I am expecting too much from you!!!! This is the second time in my life i think to quit gw2 and this time I will do it!!! I am just sick of the whole thing! This is NOT the right way to threat your customers! It is the worst way not even having a statement or just say: we work on the problem. No, silence like always and this is not the first time, there are big issues with this game. You destroyed everything. Sorry, but you lost me, my girlfriend and 6 friends of mine!! We will search something else to play, because guess what: your game is nice but NOT PLAYABLE!!!!!!!!!!!!!!!!!!!!!!!!!! Do I care about raids or new maps etc, when I crash the whole time. And NO its not my pc, because i didn’t had this problem before yesterday!! I will never forgive you for destroying wvw too!!!

Winterbird.5610:

Constantly crashing for me too..buying game for second time to not be able playing it!!!! Seriously??? And you expect patience? I had patience 3 years with you and it’s my fault i didn’t realise I am expecting too much from you!!!! This is the second time in my life i think to quit gw2 and this time I will do it!!! I am just sick of the whole thing! This is NOT the right way to threat your customers! It is the worst way not even having a statement or just say: we work on the problem. No, silence like always and this is not the first time, there are big issues with this game. You destroyed everything. Sorry, but you lost me, my girlfriend and 6 friends of mine!! We will search something else to play, because guess what: your game is nice but NOT PLAYABLE!!!!!!!!!!!!!!!!!!!!!!!!!! Do I care about raids or new maps etc, when I crash the whole time. And NO its not my pc, because i didn’t had this problem before yesterday!! I will never forgive you for destroying wvw too!!!

This is the moment when a man comes and tell you: “if you have 32 bit you have to upgrade to…blablablabla” and you keep reading reports about 64bit users having crashes too but some of them no, so the keep telling you: “You are being so dramatic, game works fine, you just have to buy kitten new pc and 16gb of ram with a I7 processor… i have it already so the game don’t crash for me” and you look at them like :-E

Crash Wars 2……….

Hi,
first, sorry for my english, this is not my first language.

Then, like i mention in the title, the game crash every time i try to play since yesteday ( 17 november ) .
In my side, i always close all the program while i play and my anti-virus and those things are in date. Thanks for help.
I picked up the crash information, there is it :

• Crash <—*
  OOM: Heap, bytes=830876,
  App: Gw2.exe
  Pid: 4332
  Cmdline:
  BaseAddr: 01270000
  ProgramId: 101
  Build: 55402
  When: 2015-11-18T22:24:58Z 2015-11-18T17:24:58-05:00
  Uptime: 0 days 0:02:26
  Flags: 0

• System <—*
  Name: PATRICK-PC
  IpAddr: 192.168.2.146
  Processors: 4 [GenuineIntel:6:10:7]
  OSVersion: Windows 6.1 (32 bit)

• System Memory <—*
  Physical: 504MB/ 2986MB 16%
  Paged: 2941MB/ 5971MB 49%
  Virtual: 6MB/ 2047MB 0%
  Load: 83%
  CommitTotal: 3029MB
  CommitLimit: 5971MB
  CommitPeak: 3032MB
  SystemCache: 677MB
  HandleCount: 20828
  ProcessCount: 44
  ThreadCount: 757

• Process Memory <—*
  Private: 1634MB
  WorkingSet: 1438MB
  PeakWorkingSet: 1438MB
  PageFaults: 1497937

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  Root 706.74 570275
  Programmer Data 316.25 265196
  Art Assets 300.22 10475
  VRAM 219.08 13740
  Anim Import Models 165.80 359
  Anim Import Packfile 165.80 359
  Game 151.85 114686
  Content 96.93 37389
  Engine 93.93 120206
  Map Assets 76.02 7620
  Prop Models 71.42 5824
  Prop Packfile 69.96 394
  VRAM – Gr Postproc 64.85 18
  Gr 64.71 74304
  Uncategorized 59.17 275241
  Character Models 52.47 1656
  Collections 49.88 4740
  Dictionary 48.66 720
  Text 43.69 8138
  Composite Models 43.28 991
  Gr Umbra 39.48 1013
  Composite Tex 35.80 142
  Composite Tex Pookitten 142
  Collide 31.10 19363

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  Anim Import Packfile 165.80 359
  Content 96.93 37389
  Prop Packfile 69.96 394
  VRAM – Gr Postproc 64.85 18
  Uncategorized 59.17 275241
  Dictionary 48.66 720
  Text 43.69 8138
  Gr Umbra 39.48 1013
  Composite Tex Pookitten 142
  VRAM – DirectX Geo Buffers 30.56 1520
  VRAM – Prop Tex 15.69 945
  VRAM – Terrain PgdImg 14.50 59
  Collide 14.39 1845
  VRAM – DDI Shader 13.56 10351
  VRAM – Composite Tex 13.25 50
  VRAM – UI Textures 12.59 252
  Collide Havok 12.37 16805
  Archive 11.18 38
  Audio FMOD 10.38 5203
  VRAM – World Map Tex 9.31 40
  Character Packfile 9.05 86
  Audio 8.94 894
  Gr Shadow 8.87 17873
  VRAM – Prop Geo 8.59 54

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• ClientContextThreadProc Thread 0×1330 <—*

• Trace <—*
  Pc:0157e0cf Fr:05b6f62c Rt:01e8a6f0 Arg:00000000 00000000 0243a58c 000004cf
  Pc:01e8a6f0 Fr:05b6f86c Rt:01e8b447 Arg:00000000 0364ac10 00000023 00000023
  Pc:01e8b447 Fr:05b6f8a4 Rt:01e82a98 Arg:00000000 0157f609 0000040c 015bd610
  Pc:01e82a98 Fr:05b6f8f4 Rt:018b7b2b Arg:3d0f5c29 3d0ea178 05b6f984 046feab8
  Pc:018b7b2b Fr:05b6f928 Rt:018ba3df Arg:3d0ea178 0172f393 0364b810 0364bc60
  Pc:018ba3df Fr:05b6f9d0 Rt:0172d31e Arg:0364b810 00000002 00000002 00000010
  Pc:0172d31e Fr:05b6fa4c Rt:0172e522 Arg:f5974905 01d1224f 51b1ae68 00000001
  Pc:0172e522 Fr:05b6fa8c Rt:0172caf1 Arg:03004e10 00399eb8 0157f788 00000000
  Pc:0172caf1 Fr:05b6faac Rt:016d10b0 Arg:03004e10 51b1ae00 00000000 00399eb8
  Pc:016d10b0 Fr:05b6fae4 Rt:016d11d8 Arg:00000000 05b6fafc 7683ee6c 00399eb8
  Pc:016d11d8 Fr:05b6faf0 Rt:7683ee6c Arg:00399eb8 05b6fb3c 774a3ab3 00399eb8
  Pc:7683ee6c Fr:05b6fafc Rt:774a3ab3 Arg:00399eb8 72dbe429 00000000 00000000
  Pc:774a3ab3 Fr:05b6fb3c Rt:774a3a86 Arg:016d115c 00399eb8 00000000 00000000
  Pc:774a3a86 Fr:05b6fb54 Rt:00000000 Arg:016d115c 00399eb8 00000000 00000000

• Thread registers <—*
  eax=05b6f1a0 ebx=05b6f5e8 ecx=0243a58c edx=05b6f5e8 esi=7682f26a edi=00000000
  eip=0157e0cf esp=05b6f5c4 ebp=05b6f62c
  cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246

eax-32 05B6F180 43775b7f 4335a6d5 42f84423 c94d2e89
eax-16 05B6F190 0406b800 05b6f1f0 756a812f 05b6f1a0
eax 0 05B6F1A0 80000003 00000000 00000000 756a812f
eax16 05B6F1B0 00000000 00000000 00000000 00000000
eax+32 05B6F1C0 46c41cd2 00000000 00000000 430c0000
eax+48 05B6F1D0 43300000 05b6f330 00000002 00000620
ebx-32 05B6F5C8 0243a58c 000004cf 00000000 68beead0
ebx-16 05B6F5D8 05b6f660 68beeb10 00000000 00000009
ebx 0 05B6F5E8 70616548 7962202c 3d736574 38303338
ebx16 05B6F5F8 05003637 00000000 00015ae9 00015ae9
ebx+32 05B6F608 05b6f630 01684cd5 00000000 05b6f65c
ebx+48 05B6F618 05b6f62c 05b6f660 05b6f65c 00000000
ecx-32 0243A56C 65646f4d 7270206c 616f6c65 656c2064
ecx-16 0243A57C 20736b61 65746564 64657463 0000002e
ecx 0 0243A58C 2e5c2e2e 2e2e5c2e 676e455c 5c656e69
ecx16 0243A59C 65646f4d 6f4d5c6c 466c6564 2e656c69
ecx+32 0243A5AC 00707063 006f004d 00650064 0020006c
ecx+48 0243A5BC 00690066 0065006c 00250020 00200073
edx-32 05B6F5C8 0243a58c 000004cf 00000000 68beead0
edx-16 05B6F5D8 05b6f660 68beeb10 00000000 00000009
edx 0 05B6F5E8 70616548 7962202c 3d736574 38303338
edx16 05B6F5F8 05003637 00000000 00015ae9 00015ae9
edx+32 05B6F608 05b6f630 01684cd5 00000000 05b6f65c
edx+48 05B6F618 05b6f62c 05b6f660 05b6f65c 00000000
esi-32 7682F248 90909090 9825ff90 90767f1d 90909090
esi-16 7682F258 909005eb ff909090 7f1c0c25 90909076
esi 0 7682F268 ff8b9090 5dec8b55 909005eb ff909090
esi16 7682F278 7f1db025 90909076 186a9090 82f32068
esi+32 7682F288 da7ae876 4d830000 35ffffe4 768b6010
esi+48 7682F298 13a015ff f633767f 33fc7589 7d8947ff

• Code <—*
  0157E0AF d08a1e02 8d45bc6a 4050e8b2 67ffff83 …..E.j@P..g…
  0157E0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
  0157E0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
  0157E0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
  0157E0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
  0157E0FF 68e50300 00ba4c8a 1e02b9e0 8a1e02e8 h…..L………

• Stack <—*
  05B6F5C4 0157e0d4 0243a58c 000004cf 00000000 ..W…C………
  05B6F5D4 68beead0 05b6f660 68beeb10 00000000 …h`……h….
  05B6F5E4 00000009 70616548 7962202c 3d736574 ….Heap, bytes=
  05B6F5F4 38303338 05003637 00000000 00015ae9 830876…….Z..
  05B6F604 00015ae9 05b6f630 01684cd5 00000000 .Z..0….Lh…..
  05B6F614 05b6f65c 05b6f62c 05b6f660 05b6f65c \…,…`…\…
  05B6F624 00000000 51b1a2c8 05b6f86c 01e8a6f0 …….Ql…….
  05B6F634 00000000 00000000 0243a58c 000004cf ……….C…..
  05B6F644 0000007c 00000001 00000000 f5977016 |…………p..
  05B6F654 68beead0 05b6f680 000cad9c 01015ce8 …h………\..
  05B6F664 43c80000 4254a0cc 00000000 43518ac3 …C..TB……QC
  05B6F674 43c8d291 43091ede 00000000 05b6f760 …C…C….`…
  05B6F684 05b6f690 05b6f6d8 00000010 43dbff88 ……………C
  05B6F694 43c8edcb 4254a0cc 00000000 05b6f7f4 …C..TB……..
  05B6F6A4 020836e0 43091ede 00000000 05b6f6c0 .6…..C……..
  05B6F6B4 7580cd90 3d29d410 51b1a224 05b6f730 …u..)=$..Q0…
  05B6F6C4 0208583c 05b6f73c 0208583c 05b6f6e0 <X..<…<X……
  05B6F6D4 05b6f700 01dda967 02085846 43dbff88 ….g…FX…..C
  05B6F6E4 43c8edcb 00000020 03cae2c8 021e5c1c …C ……..\..
  05B6F6F4 00000020 05b6f718 016ff943 03cae2c8 …….C.o…..
  05B6F704 00533c00 0406b800 00000020 00000000 .<S….. …….
  05B6F714 03cae2c8 05b6f73c 016ed9e4 03cae2c8 ….<…..n…..
  05B6F724 00000000 00000020 00000000 0406b800 …. ………..
  05B6F734 00000008 00000000 05b6f758 016ee227 ……..X…‘.n.
  05B6F744 00000020 05b6f760 05b6f754 00000000 …`…T…….
  05B6F754 00000020 05b6f7c0 01582f36 03cae2c8 …….6/X…..
  05B6F764 0157e153 00000000 00000001 0157e162 S.W………b.W.
  05B6F774 525bf480 00000001 03cae2c8 023882dc ..[R……….8.
  05B6F784 00000070 05b6f7a8 016ff943 03cae2c8 p…….C.o…..
  05B6F794 00533c00 0406b800 00000068 00000000 .<S…..h…….
  05B6F7A4 03cae2c8 05b6f7cc 016ed9e4 03cae2c8 ……….n…..
  05B6F7B4 00000000 00000068 51b1a324 05b6f7e4 ….h…$..Q….
  05B6F7C4 0156f17b 00000000 018d61cb 0364ac10 {.V……a….d.
  05B6F7D4 025fe910 00000023 00000000 068217e8 .._.#………..
  05B6F7E4 05b6f80c 01e7772f 00000008 00000000 …./w……….
  05B6F7F4 00000000 021e5c1c 00000297 068217d8 …..\……….
  05B6F804 068217e8 02387834 1361103c 05b6f82c ….4×8.<.a.,…
  05B6F814 01dc0da2 0cf2b534 00001909 02387834 ….4.......4×8.
  05B6F824 029afbd4 05b6f848 01db3ee9 0cf2b534 ….H….>..4…
  05B6F834 00001909 409f9753 02387834 00000000 ….S..@4x8…..
  05B6F844 7d43615f 05b6f85c 01db4789 0cf2b534 _aC}\….G..4…
  05B6F854 00001909 0364ac10 05b6f870 0157c12f ……d.p…/.W.
  05B6F864 05b6f868 51b1ac88 05b6f8a4 01e8b447 h……Q….G…
  05B6F874 00000000 0364ac10 00000023 00000023 ……d.#…#…
  05B6F884 3d1f61d0 01d1224f f5977016 00000000 .a.=O"…p……
  05B6F894 00000000 00002710 00000000 10e9b510 …..’……….
  05B6F8A4 05b6f8f4 01e82a98 00000000 0157f609 …..……..W.
  05B6F8B4 0000040c 015bd610 1333b210 00000028 ……[…3.(…
  05B6F8C4 3d3bf010 05b6f8fc 015bbe81 3d3bf010 ..;=……[…;=
  05B6F8D4 00000028 022a3734 00000023 0158d5ba (…47.#…..X.
  05B6F8E4 00000010 015b19bf 0364ac10 00000008 ……[…d…..
  05B6F8F4 05b6f928 018b7b2b 3d0f5c29 3d0ea178 (…+{..)\.=x..=
  05B6F904 05b6f984 046feab8 0364b854 3d0f5c29 ……o.T.d.)\.=
  05B6F914 3d0ea178 3d0ea178 3d0ea178 3d0f5c29 x..=x..=x..=)\.=
  05B6F924 3d0f5c29 05b6f9d0 018ba3df 3d0ea178 )\.=........×..=
  05B6F934 0172f393 0364b810 0364bc60 00000001 ..r…d.`.d…..
  05B6F944 00000002 00000002 00000010 05b6f968 …………h…
  05B6F954 05b6f970 0364bc60 00000002 05b6fa38 p…`.d…..8…
  05B6F964 0000000c 00000000 046feac8 00000000 ……….o…..
  05B6F974 0364b854 00000001 0364b810 05b6f9c0 T.d…….d…..
  05B6F984 046feac4 0364b84d 016eb987 0364bb8c ..o.M.d…n…d.
  05B6F994 0172f6f3 0364b810 00000000 00000000 ..r…d………
  05B6F9A4 05b6f9d0 05b6f9e8 0172d9bf 0364b810 ……….r…d.
  05B6F9B4 003ed932 00000001 0364bb58 00000000 2.>…..X.d…..

• Error Logs <—*
  Model ‘0×082244’: Failed to resolve AimIK bone indices.
  Model ‘0×123674’: Permutation ‘boworange’ not found, auto selecting permutation
  Map load hang on STATE_MODELS_STREAM detected: MapId: 62, Position: (13733.099609, 16185.400391, -1794.589966), Completion: 0.000000

• DirectX Device Info <—*
  VendorId = 0×8086
  DeviceId = 0×0102
  Version = 8.15.0010.2696
  Description = Intel® HD Graphics
  Compat = 0×00000040
  VidMem = 1301 MB

What I’m seeing here is a lot of belly aching and not a lot of people posting the details so that ANet actually has something to look at. Are they all OOM errors? What about specs? How much memory? How many people are checking their task manager to see how much memory is being used before GW2 starts. This is very important if you only have 4g of RAM. Kill all the extra crap running in the background. Kill Firefox, Thunderbird and anything else you have running. They all use memory. 64-bit hardware has been the norm since around 2004 with the release of the 64-bit Pentium 4. Check your hardware, if you’re running 64-bit hardware and 32-bit OS, do the upgrade…it’s free. I see lots of people posting “memory could not be read” errors, which is a different issue and points to a hardware problem with the physical memory. These errors will get more prevalent with the x64 client simply because it’s using more memory. Others are posting issues with nVidia driver crashes, which also seem to becoming more prevalent with HoT…again…not directly related to the client. Memory issues like this can be notorious difficult to pin down. What fixes an issue for one group might cause some for other. ANet needs the crash details if they’re going to fix anything…not a lot of belly aching.

Hi, GW2 is crashing once I press ‘Play’ on the launcher, both 32 and 64 bit. I tried the ‘-repair’ and uninstalling / re-installing but neither have had any effect… Crash details below, please help!

—> Crash <—
Assertion: !CIGrTexture2dData::CheckDimsError(dims)
File: ..\..\..\Engine\Gr\GrTex2d.cpp(6298)
App: Gw2.exe
Pid: 6432
Cmdline:
BaseAddr: 01250000
ProgramId: 101
Build: 55402
When: 2015-11-18T22:42:32Z
Uptime: 0 days 0:00:17
Flags: 0

—> System <—
Name: DAVE-DESKTOP
IpAddr: 192.168.0.4
Processors: 8 [GenuineIntel:6:10:5]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 3989MB/ 6135MB 65%
Paged: 9499MB/12279MB 77%
Virtual: 3173MB/ 4095MB 77%
Load: 34%
CommitTotal: 2779MB
CommitLimit: 12279MB
CommitPeak: 5057MB
SystemCache: 3173MB
HandleCount: 31413
ProcessCount: 70
ThreadCount: 1211

—> Process Memory <—
Private: 603MB
WorkingSet: 504MB
PeakWorkingSet: 514MB
PageFaults: 692113

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 247.10 224065
Programmer Data 186.05 120378
Game 109.82 104886
Content 96.93 37389
VRAM 68.70 10986
Collections 51.89 400
Dictionary 43.09 94
VRAM – DirectX Geo Buffers 30.56 1520
Uncategorized 28.07 103398
Art Assets 26.87 219
Composite Models 24.26 110
Character Models 24.26 110
Composite Tex 21.50 48
Composite Tex Pool 21.50 48
VRAM – Gr Postproc 21.02 20
Engine 14.87 13744
VRAM – DDI Shader 13.76 9388
Audio 9.46 457
Set 8.72 111
Audio FMOD 7.77 354
Collide Havok 6.10 70
Collide 6.10 70
Gr 5.29 11940
I/O 5.01 314

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Content 96.93 37389
Dictionary 43.09 94
VRAM – DirectX Geo Buffers 30.56 1520
Uncategorized 28.07 103398
Composite Tex Pool 21.50 48
VRAM – Gr Postproc 21.02 20
VRAM – DDI Shader 13.76 9388
Set 8.72 111
Audio FMOD 7.77 354
Collide Havok 6.10 70
Composite 4.50 531
Debugging 4.00 2
Game Animation 3.99 42093
Archive 3.82 36
Gr 3.00 22
Composite Packfile 2.75 62
Game 2.24 24538
Text 2.17 328
Audio 1.69 103
VRAM – Gr Texture 1.38 11
Gr Material 1.23 9694
Cinema Packfile 1.21 2
File Service 1.15 12
VRAM – Instance Buffers 1.00 1

—> Game Context <—
MapId: 20
Flags: 0×241
ElapsedTime: 1193:02:47

—> World State <—
<WorldState BufferCapacity=“32047104” BufferUsed=“5616” DrawCalls=“100” Fps=“13” EffectLights=“0” Lights=“0” Materials=“61” Particles=“0” Submodels=“100” TextureLoadsPending=“14” TextureMemory=“123595072” Triangles=“200” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“9468084” />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10240.16384 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×7ec <—

—> Trace <—
Pc:01573940 Fr:06ebf0b8 Rt:01d72bb5 Arg:00000000 00000030 0000001c 00000001
Pc:01d72bb5 Fr:06ebf0e4 Rt:6f711895 Arg:097d9be8 d4ad7e1b 25030e10 0f40ad48
Pc:6f711895 Fr:06ebf6b4 Rt:6f72b265 Arg:25030e30 d4ad7e57 097d4918 097d4990
Pc:6f72b265 Fr:06ebf6f8 Rt:6f72d61c Arg:06ebf760 0000000f 00000100 d4ad7f3b
Pc:6f72d61c Fr:06ebf794 Rt:6f72c7ab Arg:03667428 304e0c8a 0ca758a6 83e401db
Pc:6f72c7ab Fr:06ebf7d0 Rt:0189ec2f Arg:01897fb2 06ebf85c 076deab8 04b8b854
Pc:0189ec2f Fr:06ebf800 Rt:0189a3df Arg:3c89f72a 0170f393 04b8b810 04b8bc60
Pc:0189a3df Fr:06ebf8a8 Rt:0170d31e Arg:04b8b810 00000002 00000002 00000010
Pc:0170d31e Fr:06ebf924 Rt:0170e522 Arg:6953e1ec 01d12252 b89c584f 00000001
Pc:0170e522 Fr:06ebf964 Rt:0170caf1 Arg:04b44e10 00cf6888 0155f788 016b115c
Pc:0170caf1 Fr:06ebf984 Rt:016b10b0 Arg:04b44e10 b89c5897 016b115c 00cf6888
Pc:016b10b0 Fr:06ebf9bc Rt:016b11d8 Arg:016b115c 06ebf9dc 75223744 00cf6888
Pc:016b11d8 Fr:06ebf9c8 Rt:75223744 Arg:00cf6888 75223720 cfed2b97 06ebfa24
Pc:75223744 Fr:06ebf9dc Rt:77e7a064 Arg:00cf6888 cd3326a4 00000000 00000000
Pc:77e7a064 Fr:06ebfa24 Rt:77e7a02f Arg:ffffffff 77e9d7e8 00000000 00000000
Pc:77e7a02f Fr:06ebfa34 Rt:00000000 Arg:016b115c 00cf6888 00000000 00000000

—> Thread registers <—
eax=06ebec80 ebx=2f7d3454 ecx=00000000 edx=00000000 esi=75229ec0 edi=00000000
eip=01573940 esp=06ebf0a8 ebp=06ebf0b8
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00200246

eax-32 06EBEC60 00000000 00000000 fffffd34 000002e4
eax-16 06EBEC70 fffffd34 000002cc 00000019 00000000
eax 0 06EBEC80 80000003 00000000 00000000 75863e28
eax16 06EBEC90 00000002 00000002 2f7b3590 04d3e0c8
eax+32 06EBECA0 00000000 00000060 00000000 06d48000
eax+48 06EBECB0 06ebecc8 75857f24 00000000 00000000
ebx-32 2F7D3434 00000000 00000000 00000000 00000000
ebx-16 2F7D3444 00000000 1001001c 00000088 023667b4
ebx 0 2F7D3454 0236682c 02366898 023668a8 00000000
ebx16 2F7D3464 00000002 0f403708 097d9be8 2f981c90
ebx+32 2F7D3474 000058a7 00000001 000058a7 00000000
ebx+48 2F7D3484 2f72db80 00000062 019fb5a0 01a0bc10
esi-32 75229EA0 0010c25d 850ff685 fffffcc6 ddebc033
esi-16 75229EB0 cccccccc cccccccc cccccccc cccccccc
esi 0 75229EC0 031c25ff cccc7529 cccccccc cccccccc
esi16 75229ED0 8b55ff8b 00a151ec 33752c00 fc4589c5
esi+32 75229EE0 08358b56 85752c08 cc850ff6 33000148
esi+48 75229EF0 fc4d8bc0 e85ecd33 0000b9e8 c25de58b

—> Code <—
01573920 02e8aa3a ffff833e 04720683 7e040473 …:…>.r..~..s
01573930 14689a18 0000bac8 b51c02b9 6cb71c02 .h……….l…
01573940 e88b3aff ff8b4508 85c0741d f6450c61 ..:…E…t..E.a
01573950 7517689b 180000ba c8b51c02 b9d8cc1c u.h………….
01573960 02e86a3a ffff8b45 08ff7518 8bd733c9 ..j:…E..u…3.
01573970 ff7514ff 7510ff75 0c5056e8 f03e0000 .u..u..u.PV..>..

—> Stack <—
06EBF0A8 01573945 0000189a 2f7d3454 097d9be8 E9W…..T4}/..}.
06EBF0B8 06ebf0e4 01d72bb5 00000000 00000030 …..+……0…
06EBF0C8 0000001c 00000001 00000000 097d60d0 ………….`}.
06EBF0D8 097d4de0 00000090 00000000 06ebf6b4 .M}………….
06EBF0E8 6f711895 097d9be8 d4ad7e1b 25030e10 ..qo..}..~…..%
06EBF0F8 0f40ad48 097d0510 00000000 00000000 H....}......... 06EBF108 00000002 00000000 00000000 25030e40 ..............%
06EBF118 000000a0 000000a0 00000000 097d5f90 ………….}.
06EBF128 00000000 0f408998 00000001 097d6074 …….....t`}. 06EBF138 0f406a10 00000000 097d9be8 00000001 .j…….}…..
06EBF148 2f7d3454 6f77ea84 00000000 00000200 T4}/..wo……..
06EBF158 00000200 06eb0101 00000000 06ebf501 …………….
06EBF168 0000001e 2f010000 0000054c 00000000 ……./L…….
06EBF178 00001204 00000000 0f400000 3f800000 ……….....? 06EBF188 00000000 bf800000 00000000 00000007 ................ 06EBF198 3f800000 00000000 00000000 00000000 ...?............ 06EBF1A8 00000000 00000000 00000000 00000000 ................ 06EBF1B8 00000000 00000000 00000000 00000000 ................ 06EBF1C8 00000000 00000000 00000000 00000000 ................ 06EBF1D8 00000000 00000000 00000000 00000000 ................ 06EBF1E8 00000000 00000000 00000000 00000000 ................ 06EBF1F8 00000000 00000000 00000000 00000000 ................ 06EBF208 00000000 00000000 00000000 00000000 ................ 06EBF218 06ebf4e8 0f400000 06ebf4b4 00000002 ......………
06EBF228 06ebf4c4 00000000 00000007 00000000 …………….
06EBF238 00000000 06ebf56c 6f74890d 3f800000 ….l…..to…?
06EBF248 00000000 00000007 73734120 3a740000 …….. kitten ..t:
06EBF258 73694420 63746170 676e6968 00000000 Dispatching….
06EBF268 00000007 74206567 00000000 2d6e6f6e ….ge t….non-
06EBF278 69746361 76206576 00000000 00000007 active v……..
06EBF288 00000000 00000000 0f404480 00000000 ………D@…..
06EBF298 06ebf550 00000cec 00000c40 6f77e77c P……....|.wo 06EBF2A8 0f4048c0 6f77f0a8 00000000 00000000 .H…wo……..
06EBF2B8 00000000 00000000 00000000 00000000 …………….
06EBF2C8 00000000 00000000 00000000 00000000 …………….
06EBF2D8 00000000 00000000 00000000 00000000 …………….
06EBF2E8 00000000 00000000 00000000 00000000 …………….
06EBF2F8 00000000 00000000 42ca3338 00000000 ……..83.B….
06EBF308 00000000 00000000 00000000 00000000 …………….
06EBF318 44800000 00000000 ffffffff 0f4095a8 …D……….. 06EBF328 00000000 47364219 442ccccc 0f409030 .....B6G..,D0..
06EBF338 00000000 7f800000 00000001 00000000 …………….
06EBF348 00000000 00000000 04d34494 02748430 ………D..0.t.
06EBF358 00000000 00000000 00000000 00000000 …………….
06EBF368 00000000 00000000 00000000 00000000 …………….
06EBF378 00000000 00000000 00000000 00000000 …………….
06EBF388 00000000 00000000 00000000 00000000 …………….
06EBF398 06ebf3b4 00000000 00000000 00000000 …………….
06EBF3A8 00000000 00000001 02748420 00000000 …….. .t…..
06EBF3B8 00000000 00000001 32600010 6f77ea84 ……….`2..wo
06EBF3C8 758583f6 00000200 00000200 06eb0101 …u…………
06EBF3D8 00000000 06ebf501 0000001e 2f010000 ……………/
06EBF3E8 0000054c 00000000 00001204 00000000 L……………
06EBF3F8 0f410000 01d70c62 00000000 02366628 ..A.b…….(f6.
06EBF408 00000000 00000007 097d4de0 09000000 ………M}…..
06EBF418 00000000 00000000 00000000 00000000 …………….
06EBF428 00000000 00000000 00000000 00000000 …………….
06EBF438 00000000 00000000 00000000 00000000 …………….
06EBF448 00000000 3a474e00 00000000 00000000 …..NG:……..
06EBF458 00000000 00000000 32286363 00000000 ……..cc(2….
06EBF468 00000000 00000000 00000000 00000000 …………….
06EBF478 00000000 00000000 00000000 00000000 …………….
06EBF488 00000000 00000000 1c00001c 0f400000 …………..@.
06EBF498 69625c32 69755c6e 7365725f 00000000 2\bin\uires….

—> Error Logs <—
Render target dims must be less than depth buffer dims
Coherent AssertFailure: Assert failure: Dispatching a message to a non-active view 0 at UISystemImpl.cpp : 1503
Coherent Assert: Dispatching a message to a non-active view

—> DirectX Device Info <—
VendorId = 0×1002
DeviceId = 0×6739
Version = 8.17.0010.1404
Description = AMD Radeon HD 6800 Series
Compat = 0×00000000
VidMem = 3829 MB

Mareborder.1359:

Winterbird.5610:

Constantly crashing for me too..buying game for second time to not be able playing it!!!! Seriously??? And you expect patience? I had patience 3 years with you and it’s my fault i didn’t realise I am expecting too much from you!!!! This is the second time in my life i think to quit gw2 and this time I will do it!!! I am just sick of the whole thing! This is NOT the right way to threat your customers! It is the worst way not even having a statement or just say: we work on the problem. No, silence like always and this is not the first time, there are big issues with this game. You destroyed everything. Sorry, but you lost me, my girlfriend and 6 friends of mine!! We will search something else to play, because guess what: your game is nice but NOT PLAYABLE!!!!!!!!!!!!!!!!!!!!!!!!!! Do I care about raids or new maps etc, when I crash the whole time. And NO its not my pc, because i didn’t had this problem before yesterday!! I will never forgive you for destroying wvw too!!!

This is the moment when a man comes and tell you: “if you have 32 bit you have to upgrade to…blablablabla” and you keep reading reports about 64bit users having crashes too but some of them no, so the keep telling you: “You are being so dramatic, game works fine, you just have to buy kitten new pc and 16gb of ram with a I7 processor… i have it already so the game don’t crash for me” and you look at them like :-E

Lol i know what you mean! The funny thing is, that i have i7 processor and 64bit os and 8gb ram..still not working, but i already don’t care, anet took my money(twice), but next time i will give it to other company^^

got crashes as well allthough I never had ones before HoT and after patch at 17 it increased again. I don’t think that it has something to do with the 64 client or our rigs. It is probably some bug at the coding that makes nearly the whole game unplayble even if you don’t play at HoT maps.

Winterbird.5610:

Lol i know what you mean! The funny thing is, that i have i7 processor and 64bit os and 8gb ram..still not working, but i already don’t care, anet took my money(twice), but next time i will give it to other company^^

OK, i7, x64 OS, 8g RAM, presumably x64 client, but what error are you getting? What does the crash report say? What about the Windows Event log? Check both application and system events.

Turamarth.3248:

Tungsten Monarch.6058:

Turamarth.3248:

Tungsten Monarch.6058:

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

My Graphics are turned down to an absolute minimum. I will not change my OS to 64 bit, and the 64 bit clients are running into the same issue. I have played GW2 since release on this computer with one exception. I did change my video card months ago and that is not the issue.

I can play games with higher requirements on my system than the System Requirements of GW2 HoT.

If I compare my system to that system specs of “Can I run it”, my specs more than clear the benchmark for playing Guild Wars 2.

So for someone who does not work for ANet to comment is either trolling, or a busybody who actually does not know what he’s talking about.

1) Continue to crash and wait for some fix sometime in the future
or
2) Upgrade your system

It is your choice.
And please show me the posts of players using the 64bit client with at least 8 gb ram running into OOM crashes. I’m genuinely curious about that because most say that the crashes stopped completely and I personally have seen only one such post.
And in that case the log suggested that the error was caused by something else.

https://help.guildwars2.com/entries/25390756-Minimum-System-Requirements

Windows® Minimum System Requirements

Windows® XP Service Pack 2 or better
Intel® Core 2 Duo 2.0 GHz, Core i3 OR AMD Athlon 64 X2, or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI X1800, Intel HD 3000, or better (256 MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouse

Tungsten Monarch.6058:

Turamarth.3248:

Tungsten Monarch.6058:

Turamarth.3248:

Tungsten Monarch.6058:

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

My Graphics are turned down to an absolute minimum. I will not change my OS to 64 bit, and the 64 bit clients are running into the same issue. I have played GW2 since release on this computer with one exception. I did change my video card months ago and that is not the issue.

I can play games with higher requirements on my system than the System Requirements of GW2 HoT.

If I compare my system to that system specs of “Can I run it”, my specs more than clear the benchmark for playing Guild Wars 2.

So for someone who does not work for ANet to comment is either trolling, or a busybody who actually does not know what he’s talking about.

1) Continue to crash and wait for some fix sometime in the future
or
2) Upgrade your system

It is your choice.
And please show me the posts of players using the 64bit client with at least 8 gb ram running into OOM crashes. I’m genuinely curious about that because most say that the crashes stopped completely and I personally have seen only one such post.
And in that case the log suggested that the error was caused by something else.

https://help.guildwars2.com/entries/25390756-Minimum-System-Requirements

Windows® Minimum System Requirements

Windows® XP Service Pack 2 or better
Intel® Core 2 Duo 2.0 GHz, Core i3 OR AMD Athlon 64 X2, or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI X1800, Intel HD 3000, or better (256 MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouse

That is out of date and I’d be looking for it to change. You failed to post the footnote though…on the same page.

“Note: Due to potential changes, system requirements may change over time and you may be required to upgrade your current system (or obtain a new system) to continue to play the game.”

Turamarth.3248:

And please show me the posts of players using the 64bit client with at least 8 gb ram running into OOM crashes. I’m genuinely curious about that because most say that the crashes stopped completely and I personally have seen only one such post.
And in that case the log suggested that the error was caused by something else.

I don’t see a lot of people posting their crash reports, but I think many of the x64 crashes are more related to memory faults…bad memory. I’ve seen several people post errors similar to this, “Memory at address 00000228`201d0390 could not be read”.

Turamarth.3248:

Tungsten Monarch.6058:

Turamarth.3248:

Tungsten Monarch.6058:

-snip-

Still the same solution.
Turn down graphics to absolute minimum or
change your OS to 64bit and build more ram into your pc.

My Graphics are turned down to an absolute minimum. I will not change my OS to 64 bit, and the 64 bit clients are running into the same issue. I have played GW2 since release on this computer with one exception. I did change my video card months ago and that is not the issue.

I can play games with higher requirements on my system than the System Requirements of GW2 HoT.

If I compare my system to that system specs of “Can I run it”, my specs more than clear the benchmark for playing Guild Wars 2.

So for someone who does not work for ANet to comment is either trolling, or a busybody who actually does not know what he’s talking about.

1) Continue to crash and wait for some fix sometime in the future
or
2) Upgrade your system

It is your choice.
And please show me the posts of players using the 64bit client with at least 8 gb ram running into OOM crashes. I’m genuinely curious about that because most say that the crashes stopped completely and I personally have seen only one such post.
And in that case the log suggested that the error was caused by something else.

Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
System Manufacturer: Hewlett-Packard
System Model: 810-150ea
Processor: Intel® Core™ i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16338MB RAM
Page File: 3084MB used, 15685MB available

Here ya go…64 bit and 16 gb ram…crashing 4 or 5 times each time I play, with box coming up to inform Anet. Guess you’re gonna tell me to upgrade :p

Rosy.6821:

Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1_st1.151104-1714)
System Manufacturer: Hewlett-Packard
System Model: 810-150ea
Processor: Intel® Core™ i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 16384MB RAM
Available OS Memory: 16338MB RAM
Page File: 3084MB used, 15685MB available

Here ya go…64 bit and 16 gb ram…crashing 4 or 5 times each time I play, with box coming up to inform Anet. Guess you’re gonna tell me to upgrade :p

Nice specs, but what does the crash report say? Windows events? You are running the x64 client? All that memory is useless with the x86 client. Things that can actually help ANet, and those on the forms help you.

I am crashing too. I stop walking for a few moments, then I can walk again. It’s starting to get on my nerves. I hope they fix it soon.

I never crashed before HOT. I have turned down graphics to where there is nothing but titles running around. This worked until the 11/17 update, now I’m crashing often again. The game is UNPLAYABLE. And my machine is not a bare bones system, it is a Mac system as if that matters.

“Nice specs, but what does the crash report say? Windows events? "
You’re kidding right? I’m not a computer engineer and I don’t work for Anet.
Half the time I crash, it just crashes, no error report. The last time my machine crashed and rebooted itself, nice. The other half of the time, the error says a report was sent to ANet, so there should be something for devs to look at.

Since Hot came out I crashed maybe 3 times in 2 weeks.
Since yesterday’s patch I’ve already crashed 6 times, all of them out of memory. Checking my process manager GW2 was hitting 3gigs of memory and over.
I did download the 64 bit client, but it doesn’t even launch. It white screens when loading character select.

crash wins i lost.crash every 2 to 5 min now after patch and getting even worst.by for n ow till game is fixed.my pc meets the offical gw2 pc system requirements for hot

Did some digging,since you provided zero information in both of your threads today, and came across your PC Build

That whole thread is very strange and,as one poster said,it seems “Trolly”. But I also suspect there’s a language barrier getting in the way.

robert.3475:

- Intel Core i7 4960X CPU
- 32 GB 1866MHz Memory
- 4x SLI NVIDIA GTX 780 Ti 3GB
- Copper Pipe Liquid Cooling
- 240GB Corsair Neutron GTX SSD
- 2 TB 7200RPM Storage HDD
- ASUS rampage 4 extreme Chipset Motherboard
- 1200W Corsair AX1200i PSU
- Blu-Ray Player/DVD Writer
- Microsoft Windows 8.1 Pro

..seriously?

Anyway- There’s been many,many reports of crashes today. Just be patient and it will be fixed.

Edit: This is probably going to be a problem,at least for the foreseeable future. 32bit is running out of room as the game ages and updates.

Then there’s this post which is you begging for a free $50 game…when you easily have a PC that costs $5,000.

Something really seems off.

Double Edit: Then in this post , which was made a year before your “Gw2 is great” thread, you seem to have a bit more knowledge of computers. It was still technically wrong,but at least you knew the terms..

Very off,indeed.

i bought the game after that post myself ans my aunt bought the pc

Have you tried using the 64-bit launcher? It looks like you’re more than capable of making use of it.

I just crashed after 5 minutes in WvW (wasn’t even in combat) and I had to restart my computer (it completely froze my computer!).

Anet do something please.

I guess it’s like everyone else crash problem ?

seemed stable for a little while since today’s patch, then crashed just using Silverwaste Waypoint.
So, recent patch didn’t fix it. Another crash or two will be enough to quit until the next patch.

one day has passed, and all we got is a new patch that only fixed trivial things (and on top of that, hot is out from like a month and i still couldn’t play it), and devs still refuse to even acknowledge this problem …and why they should? after all, to them, we’re just a minority of ppl who can’t/don’t want to buy a new shining pc (so we surely won’t buy gems). they already took our money for hot, and since we dared to complain about not being able to play it, and now they’re making the same to the whole game, so we’ll just leave the game and let them enjoy our bucks… this is what i call a SCAM! because, that’s what it is, they make u buy something that you think it’ll work (played beta for hours without any crash), and then when they get the bucks, poof, they just disappear! as a veteran player from gw1 i really didn’t expect this kind of attitude from you… being treated as trash that needs to be ignored

WvW is completely unplayable, crashed twice in 12 minutes.

I’m on a Mac with 8 gigs of RAM. The game crashes my Mac every 2-4 minutes, it’s unplayable.
This started when you rolled out HoT, so I won’t buy HoT for this reason. Seems like a no-brainer.
You guys must be in cahoots with my wife to get me to actually get something done in the real world.

this post was merged from my own thread, sorry if the content no longer makes sense

Just making sure here, I’m sure that most people that had errors since the HoT release, like myself have been in contact with support. The problem is, if you are running a 32bit system this is a dead-end. Solutions are either standard copy-paste or try to upgrade. I’m working on upgrading my OS to 64bit myself, and I knew it would come to that in the end.

However, many users here seem to miss that the last patch DID make OOMs worse. Not just for 32bit users either. And they don’t seem to want to read that this is not while playing the new raids/ or fancy new maps, this is stuff that “worked”. Not as good as before HoT, but I was able to run around in Ascalon or Orr just fine. But not anymore.

Just stating its a 32bit problem shows that you haven’t been fully informed, and obviously haven’t properly read the OP (which was mine if you didn’t get that). I run at lowest settings, there is nothing running in the background that eats memory either (confirmed by tech&support).

As for MY error, it’s OOM, either this:

OOM: Heap, bytes=4266844 (with a whooping < 1min uptime)
or:
OOM: DxBuffer (type:static) (pool:9) (size:1215320) (with a nice 3 min uptime)

I won’t post the rest as support already knows about it and it’s purely a client issue at this point combined with my 32bit system. How it works for others that didn’t have issues before the 17th or people with 64bit systems, I don’t know, contact support. But something is obviously wrong here. The support people can’t exactly state it’s a client issue, but at this point it has to be clear even for them. I have had a nice reply from them and they are in fact trying to make the client compatible (again) for low-end systems (not quoting here). But it’s a long and complicated issue.

Something happened with the client with the HoT update, and something happened with the nov17th patch. This is just fact, deny it if you wish to be that guy. I mean the error reporter doesn’t even work properly anymore, that should say something, at least.

I am running a fairly new Alienware 18 with some pretty nice stats on it. I have had a few crashes today where it freezes up my entire system and I have to reboot. I do not get a BSOD or anything the desktop is there and I can start task master to try and stop the GW2 client through that but it simply says “not responding”. I then have to do a restart to get the GW2 client to stop and after restarting it plays again. The lengths of time from launch to freeze is never the same amount of time it is really random. I am going try downloading the 64 bit beta and see if this resolves it. If it does not I will be back to post one way or the other. I only crashed/froze 2 times in a 4 hour time span. I see so many people in my guild and in game crashing freezing as well so this is not something on the customers end . This is most certainly something client side.

Tag Nahoor.6251:

I’m on a Mac with 8 gigs of RAM. The game crashes my Mac every 2-4 minutes, it’s unplayable.
This started when you rolled out HoT, so I won’t buy HoT for this reason. Seems like a no-brainer.
You guys must be in cahoots with my wife to get me to actually get something done in the real world.

4th time I crash tonight in WvW EBG, also on mac. This is really getting on my nerves.

Edit: crashed 7 times… 1 hour raid…

16 gigs of ram on a i7

Pre-Alpha of Unreal Tournament crashes less.

ruki.2398:

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

Cool!
For everyone wondering, what this does is make your widows use 3Gb for applications instead of 2Gb (I googled it). It can also be undone (if needed) by using:
“bcdedit /deletevalue IncreaseUserVa” (via the same process.)
Might have some merit, will surely give it a try today! Ty Ruki!
—-
I do like to stress one more time (since my own thread got merged cuz it got too big) that everyone saying ‘you should stop whining or update your system’, you are the worst. You are not helping anyone. If this is ‘the’ solution I hope that tomorrow they release a futuristic client that none of you fancy 64bit players can play and you all HAVE to update too, without prior warning of it going to happen…HA! Don’t be such a troll guys.

My PC has been crashing a lot lately, especially these few days. (Ever since they launched Raid)

This has never happened before HoT. Now I can crash even in Lion’s Arch. And most boss meta events…. this is unacceptable. Please fix it.

Nikaido.6739:

My PC has been crashing a lot lately, especially these few days. (Ever since they launched Raid)

This has never happened before HoT. Now I can crash even in Lion’s Arch. And most boss meta events…. this is unacceptable. Please fix it.

Ditto, been having issues since Raids have come in, but before that never had a problem.

IM ONLY IN LA!! The hell??

• Crash <—*
  OOM: Heap, bytes=4194352,
  App: Gw2.exe
  Pid: 3612
  Cmdline:
  BaseAddr: 009B0000
  ProgramId: 101
  Build: 55446
  When: 2015-11-19T05:24:11Z 2015-11-19T13:24:11+08:00
  Uptime: 0 days 1:19:48
  Flags: 0

• System <—*

So, I did uninstall the client I had on the system and download the 64 bit Beta client and I played for 2 hours with no crash or freeze. I hope that is the end of it for me. It is sort of weird to me because, my system is 64 bit and a fairly new Alienware with 16gb ram and a geforce gtx 860 with 4 gb of video memory so it is really odd to me why it made a difference with the 64 bit client. If it starts crashing/freezing again I will come back and post again.

well still nothing after up i got crush after 5mins while viewing TP bleeeee
i think it’s time for something else ;/
arena ? anything to say ?

Frostbyte.4718:

Solid, I cant post the specs because it freezes my computer when it crashes, I have to restart pc. Any way of retrieving that info after rebooting?

Not your crash log, the specs of your PC.

ruki.2398:

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

HOLY kitten! PLEASE GIVE THIS PERSON AN AWARD
THANK YOU VERY VERY VERY VERY MUCH

No crashes after this on 32 bit so far <3 <3 <3 <3

I posted a couple of pages ago with my issues and PC specs. I’m going to try the 64bit client soon but I’m feeling a bit wary about that. Currently, every time my GW2 client crashes when updating it doesn’t give me the option to send/save an error report. It just freezes and quits unexpectedly. As previously mentioned, I’ve followed instructions to find crash logs but there don’t seem to be any. Is there a way around this to get the error report/crash log so it’ll be easier for ANet? I’d like to know if this is a problem from the game or a hardware issue (with the 4GB RAM) as some players have mentioned. I’ve previously had no problems before my hiatus with the game on the same laptop so I’m not sure what’s happening.

Kylden Ar.3724:

ruki.2398:

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

I will try this tonight and let you know. Sad if a player can offer more support than ANet.

From the command prompt…………….

bcdedit /deletevalue IncreaseUserVa

To undo the changes if it messes up your PC.

(Always look for a way to undo it before you do it).

Leamas.5803:

What I’m seeing here is a lot of belly aching and not a lot of people posting the details so that ANet actually has something to look at. Are they all OOM errors? What about specs? How much memory? How many people are checking their task manager to see how much memory is being used before GW2 starts. This is very important if you only have 4g of RAM. Kill all the extra crap running in the background. Kill Firefox, Thunderbird and anything else you have running. They all use memory. 64-bit hardware has been the norm since around 2004 with the release of the 64-bit Pentium 4. Check your hardware, if you’re running 64-bit hardware and 32-bit OS, do the upgrade…it’s free. I see lots of people posting “memory could not be read” errors, which is a different issue and points to a hardware problem with the physical memory. These errors will get more prevalent with the x64 client simply because it’s using more memory. Others are posting issues with nVidia driver crashes, which also seem to becoming more prevalent with HoT…again…not directly related to the client. Memory issues like this can be notorious difficult to pin down. What fixes an issue for one group might cause some for other. ANet needs the crash details if they’re going to fix anything…not a lot of belly aching.

That’s probably because most people already send their crash log directly to ANet the moment the crash happens, so it wouldn’t make much sense to post them again here.

The thing is- almost each and everyone in this topic had none to few issues prior to the Nov. 17th patch and has massive issues post-patch. So chances are quite high that ANet messed something terribly up.

Considering how few people actually go to these forums and even less actually writing in here, coupled with the tremendous amount of rant ingame (map chat, friends, guildies), there’s definetly something wrong.
Assuming thousands of people suddenly having hardware issues with their RAM overnight is quite unlikely.

So what’s the point of this topic? People want to give themselves a voice, they want be heared and make sure that this issue won’t be overlooked, that their crash reports they mailed to ANet after each crash won’t end up in a queue but will get read asap.
And they expect somekind of statement, some information about what’s wrong and when it will be fixed (though I admit that this is very unlikely, we’re talking about ANet aka “let’s say nothing at all and hope it will get solved by some magic miracle unless the torches and pitchforks grow too many” after all…).

ruki.2398:

For all 32bit OS there’s probably a solution:
- run Command Prompt as administrator
- run this command: bcdedit /set IncreaseUserVa 3072
- restart your computer and play GW2

I was able to play HOT content without any crash after this. And I don’t have to use the lowest graphic settings.

I did this last night, I managed to play a whole meta event without crashing, infact I didnt have a crash all evening, but come this today Im back to crashing after 5mins, everytime I log in and see another new build my heart sinks since each one makes the problem worse.

Ive logged onto my alt account, no HoT because why waste money on a game i already brought 3 times (twice on my main and buying an alt), it clear of crashes, no issue, can jump maps no problem, played in WvW no lag,

So anyone that is thinking of purchasing HoT or upgrading their account to HoT, I wouldnt unless you like crashing.

Is there any progres in fixing this issue? Game become unplayable. I get crash in all maps once per 30min and at hot map more often. Can’t even do story coz i"m crashing after 10 mim. I feel like i waste 100$

I’m using Windows 64 bit and game keep crashing randomly.

Here the log crash ….all OOM

• Crash <—*
  OOM: Heap, bytes=1048624,
  App: Gw2.exe
  Pid: 7992
  Cmdline:
  BaseAddr: 00F60000
  ProgramId: 101
  Build: 55344
  When: 2015-11-17T18:01:01Z 2015-11-17T19:01:01+01:00
  Uptime: 0 days 0:13:18
  Flags: 0

• Crash <—*
  OOM: Heap, bytes=1048624,
  App: Gw2.exe
  Pid: 3188
  Cmdline:
  BaseAddr: 00F10000
  ProgramId: 101
  Build: 55402
  When: 2015-11-18T17:32:53Z 2015-11-18T18:32:53+01:00
  Uptime: 0 days 1:58:01
  Flags: 0

• Crash <—*
  OOM: Heap, bytes=8389088,
  App: Gw2.exe
  Pid: 996
  Cmdline:
  BaseAddr: 01120000
  ProgramId: 101
  Build: 55402
  When: 2015-11-18T21:18:40Z 2015-11-18T22:18:40+01:00
  Uptime: 0 days 1:01:12
  Flags: 0

Any one tried the GW2 64bit client , does it still crashing ?