Guild Wars 2

Request received: 711769:Account Linking problem GW to GW2 account

Hello, it has been over 3 days since I raised this ticket. Just wondering if there is any update on this issue as there were a number of people reporting similar issue in GW to GW2 linking thread…

Ticket number: 712107
3 days ago. Thank you

Is there a similar forum for GW1 support tickets? Thank you.

Posting for a friend:
Hi,

Somehow my password changed during my brake form Guild Wars 2 cO. So i wanted to reset it. Here Anet magic begins. I cant receive @ with link that allows me to reset my password. Ofc i sent ticket to support. 4 days passed. I ve recived multiple bot like @ from support but solutions doesn’t work for me. There is a thread on forum where u can post your ticket numer and get faster help. Ofc i cant post it myself because i have to password ;p So if someone can post it for me it would be great. This is what i want: I want password reset link in @ from support not from bot. I have no problem with reciving @ from support@guildwars2.com.

My ticket number 715527

Request 724968 . My friend have problems with getting emails from you with password reset. He tryied everything he changed email before and same story.

Ticket number: 722976
Thank you

711769 – gw to gw2 account linking issue resolved successfully. Thank you!

719879 – Sent regarding a possible exploit, answered back few hours later telling me to forward it to exploits@arena.net and has been 3 days since

Andrempdias.5268:

719879 – Sent regarding a possible exploit, answered back few hours later telling me to forward it to exploits@arena.net and has been 3 days since

What response are you expecting? They aren’t going to discuss a possible exploit with you, report it and move on.

Ticket number : 723365
Thank you, dear sir!

Ticket # 722932

3 days I got a response which did not answer the ticket. The ticket references my account that must have been hacked and had my characters deleted / assuming my items also deleted. The answer only said with the information provided they can not give me access to the account. I already have access to my account. I just don’t have the contents of my account anymore. I had 2 max level characters on Gandara an 80 Guardian and 80 Elementalist

Ticket:719200
Can’t purchase gems via paypal or credit card

Ticket #724954

I got a reply from support on Friday stating that my ticket will require additional investigation, and that it was being escalated. I was told another member of support would get in touch with me soon after the issue was fully reviewed. I would just like to follow up on that and see if there has been any progress. Just a matter of requesting a refund.

Thanks for all the hard work you guys do! Much appreciated!

Hi Gaille my ticket # 718318 I would really appreciate if you could look into this for me, I created the ticket on July 1st, the last time I received a response from someone was from Dorothy and that was on 7/3/2014. Anyways I would like if you could check up on this for me. Also I have sent some replies through emailing of course, and have not received any word back, and there is some extra info in the replies sent from july 3rd through july 6th or 7th I think.

Thanks!

Ticket # 716681

I submitted the original request on 7-1-14 due to not being able to receive the emails generated to get a password reset. I received a response from support that same day and the last response i got was that the ticket was being escalated for further review. Days have passed and i sent an email back to support through that thread, but no response since the first day.

Thanks for your time and much appreciated.

Ticket #727138

I sent my support request regarding my inability to buy gems from the gem store 3 days ago (June 5) and received a reply 13 minutes later after submitting the request telling me that my ticket has been escalated for further investigation.
I haven’t received anything since then yet, so I would just like to make sure my ticket gets resolved soon.

Thanks and keep up the good work!

Hi Gaile I would like to update you with some information regarding ticket # 718318 , I went into gem store selected paypal then the 50.00 dollar package, went through all the windows in game and then it brought up in my browser the paypal website, I logged in and then it came to the payment review page with one button at the bottom saying “Pay Now”. I then clicked the button 2 to 3 seconds went by and then a page popped up and said this “Unfortunately there was an error with the payment provider. Please try again later. If this error still persists please contact customer care.” Now to be fair you people have made serious progress as far as paypal goes because before I could not even get half this close, I hope my info is able to get all this fully rectified.

PS I went back after and tried a 2nd time and still got the exact same outcome, also the credit card option still does not work for me it will either say “forbidden” or “failed”.

hello: Gaile Gray
my friend account Error blocked the request for help
Ticket: 727823
Over the past five days has been no response?~
thanks for you !~~

I’m posting on behalf of my friend LutorKF.5462 at the request of the same.

728816 (4 days old)
738503

Hello! i would like a followup on my ticket, im not sure of the number of the ticket, and i cant revisit such info because of my afore mentioned problem with my email and account, most likely my ticket got an answer already, but since it must had been answered in my unactive email account, i have no idea what happened, im pretty sure i sent an alternate email on my ticket to wich i wanted to get the response, thanks in advance Gaile!

Hello,

I have been having an issue for the past 3-4 months and have submitted multiple tickets with a month in between each submission and I have yet to receive any notification or a ticket number. I also made a forum post here detailing my issue further. I would really like to get this resolved as soon as possible. Thank you for everything you guys do! I appreciate it!

https://forum-en.gw2archive.eu/forum/support/bugs/Missing-Gifts-of-Exploration/first#post4195785

A small update and it’s been about 3 days ticket #744205. im still unable to buy gems with paypal and the problem is almost the exact same problem that loki.8149 had only now it wont even take me to the paypal site it just gives me a “payment authorization failed” in gemstore. Credit card isent working either
thanks for your time.

EDIT: My payment finally went through when i tried again. everything seems to be working now. thanks

Well thanks a lot Gaile but the info mentioned about my issue is hardly relevant :/, im not argueing about the fact that my account was given to me, after all, it was a gift and thats not the issue, the real issue is that i need to change my email since the one i registered the gifted account with, is unavailable now (it was a hotmail domain linked to my gmail domain, since i recieved all emails at gmail i stopped using the hotmail, hence it got canceled), and since i have no access to said account i cant read further into my response since i cant see the real answer, i can log into my account freely since it has always been used on this computer, but i have no access to my old email account! there must be something that can be done, ive read posts of people getting their email changed, so pls, there must be something that can be done! i can provide a LOT of information regarding my ownership of this account (emails sent to my gmail account, screenshots from the first days of playing, people confirming my ownership and every single information regarding the items and everything inside the account.

I really appreciate the reply Gaile! Before I even posted on here I was directed to the Email thread about making sure on how to receive emails from you guys.

I am submitting a a report in game right now. Would you please let me know if you guys receive this one. I will also submit a screenshot of the submission as well.

Haxel Rose.5412:

I really appreciate the reply Gaile! Before I even posted on here I was directed to the Email thread about making sure on how to receive emails from you guys.

I am submitting a a report in game right now. Would you please let me know if you guys receive this one. I will also submit a screenshot of the submission as well.

Ahh. This is the problem. Any in-game reports will receive no response, as stated on the in-game report window (and shown in your screenshot). To receive an individualized response, you must submit a ticket by using the webform found here: Top of Page – Service/Support – Submit a Request.

Good luck.

First of all i want thanks for solving few issues (e-mail problem, missing items). But now i can not unlock new content. I have network error. I tried every solution listed on forum (my Tp is clear etc). My ticket numer 715527. Plx help.

Posting because of a problem with account linking.
- 743638

Thanks

PixiePower.4831:

My account was hacked about a week ago i am missing characters, gems and gold and theres been purchases on my credit card during that week and i have been advised to ask for an account rollback ticket is #735323 and i had the legendary staff on my ele that is now missing

735323 – Under review, but this person needs to immediately STOP submitting duplicate tickets. We have received a flood of tickets, possibly from someone who does not own the account.

Gaile already posted about your ticket. You should not be posting again since it still hasn’t been 3 days. Patience young one.

OMG TYVM GAILE AND EVERYONE AT ANET! Finally my email was changed i thought it wouldnt be possible and even was holding back on playing until it got resolved! TYVM EVERYONE AT ANET! now lets enjoy Season 2! again THANK YOU VERY MUCH!

Would you be willing to check into my ticket? 749494
Thanks for your time!

It seems ok. But now i have to pay 200 gems. Can u unlock it for me for free. It is not my fault that it was bugged.

Hello Gaile.
Since six day i can not get any achievement points. I reported this bug and three day ago send ticket # 747706. Today i got AP for Dry Top achievements but i still do not get AP for doing my daily. I would like to know when my problem will be solved.

been over 3 days, still no response…. I just want to play guild wars 1, my ticket # is 754149:guild wars account, I have all my CD keys and its under my steam account, please just reset my pw?! PLEASE get back to me asap q.q

Dear Gaile , i send ticket # 747706.
My problem is not solved . I checked it while doing my daily.
It’s not nice to be cheated for suport.

Is asking for a second opinion on a ticket allowed? If so would this be the place to post about it?

I apologize for my earlier words , but on 16 July , my ticket has been updated , and 18 July you wrote that my ticket status is resolved.
Apparently you are right that this forum is the wrong place to look for help.

Hello Gaile Grey, I was wondering if there was any update on my account linking ticket? It seems to be taking a bit longer than anticipated.

#754736, I believe. Thank you!

Hi Gaile,
you requested a review 3 days ago, but it still didn’t receive any news.
Is it possible to get an update on the issue?
#743638
Thanks

Reference number 759837

Hi, it has been 3 days now since my ticket submission!
I was just wondering what is happening? or if any more information is required?
Thanks

Jeez Gaile, why have you had to close my topic?
https://forum-en.gw2archive.eu/forum/support/account/To-Support-or-To-Gaile-Gray

No, there is No ticket yet, because the system doesn’t allow me to create one.