Guild Wars 2

Hi, my brother has been waiting for 4 days (he can’t log in himself because of his issue).
Ticket nr 1199968. Any help would be sincerly appreciated since neither of us can play because of this issue and this after I just bought the game.

Please assist with ticket #1175227 – Started 25TH January. Need removal of the mobile authentication. Please expedite !!

This is posted for a friend that can not log in.

Hello. It has been more than 7 days. I’m trying to recover my stolen account.
1187627:Account recovery
Thank you.

Hi there.

I am posting this for a friend of mine who is trying to recover his account. He submitted a support request on Jan 23rd, 2015 with no reply or update so far that he can find. The support/ticket number is 1180250.

Thanks.

Posting for a friend who needs a password reset. The Account Recovery does not work. Ticket# 1207007.

1169680:Cannot log in. (7 days ago.)

1185908:Cant access my original Guild wars account for play that is linked with this said account im posting from. Over a week i have been waiting.

cant get support from 24 january 2014
posting for a friend. he cant login to his account. need to unlink mobile auth.

1168955

My friend can’t access the game because of a mobile authenticator. It has been more than 4 days he submited a requeste. Please take a look at it: request (1199489:Mobile authenticator) and keep me updated, please.
Thank you

Hello my friend wants to play again after a year or so of not playing but during that year email account he used to login became inactive. He send two “tickets” asking for help but there was no anwser. So he asked me to find out why, his ticket number is 1209941. I hope you can help him soon so we can start playing together again

Posting this for a friend, hasn’t received a response yet.

Ticket number: 1184997

Need a mobile authenticator removed! Ticket was submitted a week ago (1/25/15). Thank you!

Hello

My friend has submitted a ticket (number 1198831) concerning mobile authentication and he hasn’t received a response (except the automatic one) for over 7 days. He needs to have the mobile authenticator removed as he’s returning to the game and he cannot log in because of it.

Thank you for your help.

Ticket is 1164346, need help with a password reset. It’s been 8 days now.

Hello,

My friend submitted ticket (number 1164025) on January 24th (8 days). He’s trying to reset his password and hasn’t received a response besides the automatic one. Thanks in advance for looking into this.

Hello,

My friend submitted ticket #1197382 on Jan. 27th about resetting his password. He only recieved the automatic response. Thanks in advance!

Ticket is 1202463, need help with a password reset.It’s been 5 days now.

Ticket number: 1207521

Submitted on January 30 a request of email change.

1205810 no answear after automaticaly response

Ticket/case # 1177298:Linking accounts

Day 7, nothing after the automated response after I created my ticket.

please, what is happening? why is it taking so long?

Ticket/case #1193101

Posting for a friend whose ticket number is:
1206729

Trying to be able to reset password. Her display name is Mirandie.9476

Please help. She really doesn’t want to have to re-buy the game just to reset the password.

Hey, my friend hasn’t had a reply in over 7 days.
Ticket number: 1202616
User: Dannykins.2617
TY
Edit: It’s concerning a password reset/account access.

Ticket number:

1198006

Sent in my ticket 6 days ago on the 28th of January and haven’t received a reply :-/

Edit: Issue taken care of, thanks!

Ticket#1153806. Password Reset. Submitted on the 21st of January. Still have not received a reply except for the automated message. (14 days).

Hi—my friend submitted a ticket concerning a password reset some days ago, and hasn’t yet received a reply.
ticket number:
1207006
Thank you!

Posting on behalf of someone else.
He said it was 8 days since the ticket was sent in.

Ticket #1169737

Ticket # 1158744 (working on this as of Jan 24th)

He is still not getting any password resets, seems like the email provider is blocking all emails from support. He sent a request to use a different email address, If you have not received his email please PM me. I will PM back the email address to use.

Ticket # 1204224 UNRESOLVED

Posting for a friend. Has mobile authentication issues and cannot login. Is trying to play your game and pay you money to move servers but cannot do so. If you like money, please resolve ASAP. Thank you!

Ticket #1204017: Change Email and Username and Ticket #1204036:Finding Guild Wars Account Info to Link to Guild Wars 2 still both UNRESOLVED. Please address.

Hi. I’m posting for a guildie. His HDD died, and so in addition to not having his password, the email that his serial number for the digital edition is also gone.

His ticket number is: 1205033

Thank you for looking into this.

Ticket #1186650: Don’t have access to email address that is connected to guild wars account?.

Sent on 26th, still unresolved.

Ticket: 1195851 (Perma Banned)
It’s been more than 7 days my friend hasn’t recieved a response. He submitted the request on January 27. Thank you.

1143447:Account info & recent GW2 purchase.

No response yet. I have created a new email for GW2, still want to link with original GW on original email.

I can’t log in to GW1 with error code 045. It said I bot. But in fact I did not. What happen is I use Logitech keyboard with macro just for /age and /resign. I don’t get any advantage of this as it is pure typing and I don’t automate the macro. Every items in gw I earn are through finger play and they are hard earn.

I have log a case about 7 days now so far no response at all except the automated reply. My case no is 1205763.

Someone from Gw support team, please help. I hope not to missed Cathan NEw Year celebration with my gw friend.

Ticket #: 1185853

This is about to my GW 1 account being banned for botting or something along those lines. I hadn’t logged into almost a year so it is possible my account was compromised, but I’m not sure. I just know I’ve never personally used a bot or third party program of any kind for GW.

The ticket was submitted on the 26th of January 2015.

Ticket 1211947: Lost serial code and forgot password
My friend sent a ticket on 31st of January and has heard nothing after the automated reply.

Posting on behalf of a friend who recently bought the game, forgot his password and cannot get a new one due to not having even made a character yet – he’s desperate to play!

Ticket Number – 1206591:Unable to log in or reset password.

Ticket #: 1189461

Hello my friend had deleted his old email address in which GW2 was linked to.
Now he has forgotten his password and when trying to recover it he gets an error, probably because of SMTP protocol which makes sure the email address exist when sending an email.
We’d like to play GW2 together but can’t atm because Arena.net hasn’t answered in his ticket in 8 days.

He has his serial code though

Hey,

My friend Zephyren.8241 with ticket nr 1193495 is unable to play after being gone for a while, account appears to be blocked. It has been over 9 days, yet there still has not been a reply whatsoever. As he can’t post without an account please either update me or him through his email ty!

~ Vortigern

Ticket #1160046
I am waiting since Jan 24

The only answer I got was: Hello, thnx for the reporting the problem, you can report it in game too. bla bla text text..

I reported it in game and in support.

And on 29 Jan. I got mail to rate customer support.
I rated it as a very bad for not answering my problem and question.

Hello,
Last ticket – #1214393 (5 day ago)

Thanks in advance.

GeneralDowns.3496:

Ticket 1211947: Lost serial code and forgot password
Sent on 31st of January and heard nothing after the automated reply

If the lost password is for the account posting on the forums, the password must be saved in the browser, and can be retrieved using the browser’s tools. A quick Google search will provide the instructions on how to retrieve passwords.

Good luck.

Biohazard.7523:

Ticket #1160046
I am waiting since Jan 24

The only answer I got was: Hello, thnx for the reporting the problem, you can report it in game too. bla bla text text..

I reported it in game and in support.

And on 29 Jan. I got mail to rate customer support.
I rated it as a very bad for not answering my problem and question.

Make sure to check each character for any missing Log-In rewards. If you deleted a character that you might have logged in with that day, your Log-In reward will be forfeited permanently.

The Team likely has no tools to create the missing chest at this time.

Good luck.

Hello,

An update on #1208193 would be appreciated.

Thanks!

My friend is trying to play again but hasn’t logged in – in over a year. He’s trying to recover his PW and has asked me to post his ticket #1201908 since it’s been 4~ days.

Hi! I’m posting for my brother. Ticket: 1198823.

His account has been blocked and needed a new serial code to reactivate. I bought him another copy of GW2 when it was 75% off. From what I’ve read, the old method of applying a serial code to an already existing account doesn’t work anymore so I made him submit a ticket. It’s been 7 days, and he hasn’t received a reply other than the automated one. Thank you!

My friend is trying to recover his account. Ticket:1221102. he lost his box with the serial code in it and doesnt remember his password. if needed his account name is kirkby.3710

Ticket Number – 1206591 has been solved now, thanks a lot! We can play together now

RE: Ticket# 929011

Still have not heard anything from the senior that you said was looking into my ticket, hopefully I will hear something soon really want to play my level 80 thief again and prep for new xpac

Ticket Number : 1201042, Friends account was suspended for an account issue, no information on what that means. He’d really like to get back on there, thank you!

-Kitten