Guild Wars 2

Trah Dahc.9401:

First and for most, thank you for this thread.

I got an auto reply, with my request # but no ticket #, are they the same?

Request received: 1181766

Any update? Post on forum is 18 days old, original request was Jan 25, 12:31

35 days and no response except for the first computer generated email.

#1185853

please look into my ticket, this is still unresolved

1287738

My Ticket is just over 3 days old now, I’m sure it’s a really easy quick fix.
1287251

Thank you for your time.

Ticket: #1288143

It should be a fairly straightforward ticket, but it has been three days. Thanks in advance for looking into it!

“1158386 Closed as a duplicate ticket. Solved.”

This isn’t a duplicate ticket and it isn’t solved. I have my original account I pre-purchased back in July 2012. When I try changing my password on THAT account it won’t just accept my email address. Instead it asks for my email, my serial code, and a character name. When I put in all 3 I get an error screen saying I need to contact support.

THIS forum account was made with my NEW GW2 account I bought during the sale that you put on when you announced your new expansion. I need to use this account to post on this thread because I can’t login with my original.

I still can’t change the password on my original account and I’m still not getting any help from you or your support team. I just want to play my kitten account please. I waited over a month to be told it was a duplicate ticket when I only created the one? Why?

1272788:Guild Wars Account linking
Submitted through ticketing system 2/21, auto-reply 2/21, I updated ticket 2/21 with additional information

No response since

Michael Henninger.7451:

1282543 No harassment found, ticket closed
1158386 Closed as a duplicate ticket. Solved.
1179588 1
1151171 1
1234716 1
1216921 Decision to terminate is final.
1219570 Decision to terminate is final.
1189512 1
1160252 1
1249978 1
1279401 Solved
1186650 1
1275987 1
1206251 1
1274803 1
1281037 Solved
1268243 1
1167009 1
1265778 1
1264250 This is either a bug or a connectivity issue which CS can’t help with. If you’ve submitted a bug report then that is handled. If it’s connectivity then you’ll need to work your ISP.
1282693 Solved
1281738 Solved
1282011 Solved
1160158 1
1210155 1
1151171 1
1181766 1
1185853 1
1287738 Moved to the payments team. You should hear back soon.
1287251 GM is sending your item after his lunch. =)

Everything marked with a 1 is for Guild Wars 1 and I don’t review those here. However; I am looking at policy to speed up our response times. This will involve upholding banned accounts under all circumstances so if you’re appealing a ban from 2010 you won’t see a response from us.

Thank you for the response Michael, I only just learned that you (apparently) received over 10000 tickets last month alone, so i can only imagine the stress the support team must be under to get them all answered in a timely fashion, but thank you for letting us know that our tickets are still being looked in-to and haven’t been abandoned.

Rising Dusk.2408:

Ticket: #1288143

It should be a fairly straightforward ticket, but it has been three days. Thanks in advance for looking into it!

I got a response today, so don’t worry about this. Thanks!

@Michael

New ticket #: 1298990 “Can’t change password”

The first ticket I created was because I had forgotten I changed my email address so I asked that ticket to be closed. When I tried changing my password with the current email address I got the error that I had to contact support, so I created a new ticket under the correct email address.

I had no idea the tickets would be tied together, but since I asked the other to be closed and got a confirmation message from your support team that it was closed. Naturally I assumed I had to create a new ticket. So for that I apologize. In any event, the issue is still ongoing and I’d really just like to be able to change my password.

My account isn’t compromised because, as stated in my ticket and here, I have 2-step authentication on both my GW2 account and email account that notifies my phone when there’s an attempt. I never received any messages about any attempts except the ones I made.

I appreciate you looking at my tickets. Thank you.

Thanks Michael. Again, I appreciate it.

Confirmed resolved. Thanks!

Ticket #1294244 (for a friend)

Banned for gold selling, when in fact was just sending gold to a (newly aquired) alt. Been banned twice for gold selling before, both times support agreed was a false flag (having a chinese IP adrress probably doesnt help)

been 3 days.

Ticket# 1290963 Been 3 days

Just looking for an update. I know the answer might possibly be no but would like to know one way or the other. =)

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

Michael, thank you for keeping us posted.

Ticket# 1288546

Posting for a friend. My group of friends bought GW2 when it came out and played for about a month then all quit. We all decided to come back about 5 days ago and everyone could log in but this person. He has done everything the agent has said but nothing has changed. He has given up, i hope this last attempt will solve it.

My friend’s ticket: 1291468 (reset password) has been 5 days.

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

Sir, awesome news!
Thanks for your hard work!

(1173697 linked account, 39 days, maybe i got lucky this week )

Dakinia.8923:

Ticket# 1290963 Been 3 days

Just looking for an update. I know the answer might possibly be no but would like to know one way or the other. =)

Got a response, thank you so much for your assistance!

Hello, i received a mail that they got the ticket but it’s been 18 days and i’ve still not had a reply. I already posted here before but nobody took a look at it, it might have been overlooked so i’m just reposting it. I would appreciate if you could look into this.
Ticket 1253195
Thanks in advance

Michael Henninger.7451:

Guild Wars 1 tickets.

If your ticket is login related we’re moving GW2 team members over to work on those. If it’s an appeal and your account was compromised we’ll get you back in. If it’s gameplay related you won’t get a response immediately but it will eventually direct you to the Guild Wars wiki.

Going forward all GW accounts with linked GW2 accounts (or seeking a link) will be handled by the GW2 team in order to speed things up.

Again – we only support game access and exploit reporting for Guild Wars. All other issues are no longer supported (game hints, bugs, etc.).

Hope to be able to log onto the Orginal Guild Wars 1 again soon! Thank you for an update!

Posting on behalf of a friend who cannot get into his account:

Ticket #1293608 – Open for 3 days

He doesn’t have his serial number to recover his password, he provided all information and took preventative steps for account safety.

Ticket #1248824 – Open for 20 days without a reply!

I can’t get into GW1 so I can do what I need to to get the hall of monuments working as of right now I can get none of the extras. Can someone help?

Ticket #1288093 – Opened for 4 Days and still no answer

I just want to Play GW1 again so i can get some hall of monument stuff, but in order to do that i got to remember what characters i had since it’s been years since i last played GW1 and i need their names in order to log on for the security check…My Accounts are Linked for GW1 and GW2 i just want to do play GW1 already.

Ticket #1293192 – Open for 4 days and no reply

Lost my password and can’t find email nor box w/ serial for my GW2. I just purchased another copy of the game to create an account to post on the forums to get my account/chars back. Please help.

Ticket # 1291530- Opened for 6 Days problem has not yet resolved.
My friend’s ticket, he forgot the password.

Ticket # 1293098 : 4 days

Wiped and sold a phone that had my authenticator on it. Trying to have it removed from my account.

Thanks

Ticket #1291786 – Open for 5 days
My friend’s ticket,reset password
Thanks

Ticket # 1291805
Posting friend. My group of friends to buy GW2, when it came out and played for a month or so, and then all the exits. It needs to change passwords

Ticket #1294496 – Open for 3 days
He doesn’t have his serial number to recover his password, he provided all information and took preventative steps for account safety.

Ticket #1297742 – Open 3 Days

This is my second ticket regarding the issue, last ticket got a copy paste response. I was permanantly banned for gold selling. I didnt gold sell, i did send a lot of gold to another account, but i own both accounts and i can prove ownership of both accounts. Both accounts were permanantly banned at the same time, and a few hours after the gold was sent. I have sent gold to friends before with no issue.

Ive also been banned before for gold selling and everytime its been identified as a false ban. Both accounts invloved in the trade and both that were terminated are owned by me, i cant sell gold to myself.

Ticket# 1293098
I just got a reply, everything has been resolved. Thanks!

I’m posting this out of desperation here. I’ve been waiting for at least 1-2 months now, I can’t remember when I submited this ticket.
(1218958:Recovering an incredibly old account.)
I got nostalgic of gw1 some time ago and I’m trying to recover an old account of mine…

I’m Posting for a friend who submitted a ticket 5 days ago no reply …..

1287773:Recovering account

Please help =D and thanks in advance

1. 1257924 UPDATE! I believe my issues are coming from my accounts not being linked properly! The site says they are linked but nothing else points to that. I do not have the HoM stone nor any of the titles. Could you please remedy this?
   I have updated my ticket as well.
   Thank you in advance!

Original post:
Hello, I complained about not being able to log into my GW1 account, I made a complaint on February 16th and still have not received any help or resolution. My ticket number is 1257924:trouble logging in Guild Wars Original
My GW2 account is linked and I have no trouble logging into it. I have no issues logging into the website either. I have tried changing my password and I still receive an error notice when I try to use it in GW1.
Please help.

Posting for a friend because he cannot access forums. Ticket number 1296692, account password was recovered but account has been terminated due to botting, Looking for review.

1211920

Been 5 weeks +
Would love to hear back sometime soon

(probably able to provide more information than when I submitted original ticket)

ticket #1229614 open 6 februar

Toshiro Histugaya.1462:

1211920

Been 5 weeks +
Would love to hear back sometime soon

(probably able to provide more information than when I submitted original ticket)

You can always update your original Ticket with new informations, that also reminds them of you ;o)
But don´t create a new one which slows down the process.

Dear Guild Wars 2 support team,

I am PengWinner.6105 (Deman Anhin Kaah) and am writing on behalf of a close friend that I would wish to play with again soon. The problem being my friend Unnametko.8041 (Clare Blackheart) has been away for a few months and has forgotten their log in details for that account. They have also stated their case with you and are waiting to be reviewed (review ticket number: 1304026). I would like to get him up to speed with the game and prepare them for the upcoming expansion, so I would like to urge you to review their case as soon as you can. I thank you for your time and cannot wait for the camera updates and the expansion.

Kind regards
PengWinner.6105

Hello,

My request is 1298596. I really want a refund for the black wings since they were not as what I thought they were going to be (more details in the ticket) and I have yet to hear anything back yet. I just want a refund of gems and the wings to be removed from my account. I don’t want cash since I know I will spend the gems in the future anyway.

Thank you,

Magnus

I’m submitting this for a friend of mine who hasn’t been able to get into his account and can’t get past the password recovery due to the ridiculous amounts of information it’s asking. He can’t even start playing Guild Wars 2 and wasn’t even dignified a proper response to any of his tickets.

He submitted ticket #1219907 ONE MONTH AGO and was asked for some extra information to verify he’s the actual account owner. He immediately replied and got no response.

He followed up with a second ticket #1273191 TWO WEEKS AGO since he hasn’t heard any response for half a month providing the extra information that was asked.

He just submitted a third ticket a few minutes ago, #1315262, since he has YET to receive ANY response.

BlazingSquirrel.5639:

I’m submitting this for a friend of mine who hasn’t been able to get into his account and can’t get past the password recovery due to the ridiculous amounts of information it’s asking. He can’t even start playing Guild Wars 2 and wasn’t even dignified a proper response to any of his tickets.

He submitted ticket #1219907 ONE MONTH AGO and was asked for some extra information to verify he’s the actual account owner. He immediately replied and got no response.

He followed up with a second ticket #1273191 TWO WEEKS AGO since he hasn’t heard any response for half a month providing the extra information that was asked.

He just submitted a third ticket a few minutes ago, #1315262, since he has YET to receive ANY response.

Tell your friend to not submit anymore new tickets and to close down tickets #1273191 and #1315262 by replying to them saying they are duplicates of ticket #1219907.

Duplicate tickets not only slow the process down for your friend, but for everyone else who submitted a ticket after him.

Duplicate tickets deleted. Still unable to get into game. Starting to want money back.

BlazingSquirrel.5639:

Duplicate tickets deleted. Still unable to get into game. Starting to want money back.

Hacked accounts can take longer to solve. They want to make sure they give the account back to the proper owner so they don’t rush through double checking things.

Has your friend made sure their email is secure? I know Gaile has posted that a lot of account hacks seem to be done by people who have also had their email hacked.

Not saying that that is the case with your friend, but it doesn’t hurt to double check.

I hope your friend gets the situation sorted out sooner rather than later.