Launcher Issues [merged]

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Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

For efficiency’s sake, I’ve merged a few threads about launcher issues into this single thread. If you’re experiencing issues with the launcher, you are welcome to post here.

Thanks for your patience while we look into the matter.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

(edited by Moderator)

Launcher Issues [merged]

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Posted by: HellsReapers.3950

HellsReapers.3950

every time i start guild wars 2 game luncher it crashes i cant log in game becose of that

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Posted by: Nasser.5703

Nasser.5703

I’m having this same issue. Phew! Thought I was alone.

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Posted by: Osscar.3864

Osscar.3864

I have the same problem.

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Posted by: saikitosan.7948

saikitosan.7948

Same here, I am getting the following error message:

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Posted by: Mr Grimm.2049

Mr Grimm.2049

Yep same here, my computer totally freezed :-(

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Posted by: Nasser.5703

Nasser.5703

I keep getting this error. I’m even trying to reinstall or run the client to repair itself. As soon as the client loads it crashes instantly.

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Posted by: Miss Mindie.4976

Miss Mindie.4976

Same here, on both my computer and my husband’s. Login UI pops up on mine, but I can’t click on any field or button. Login UI on hubby’s puter doesn’t fully load. I’ve tried repairing my installation with no luck. Both computers on Windows 8.1.

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Posted by: Pieni Mursu.1958

Pieni Mursu.1958

I’m having a similiar problem, but instead of crashing the client just becomes unresponsive. Tried repairing twice.

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Posted by: lepercqj.3095

lepercqj.3095

on my loading screen i see, initialising, and then it dissapears. I see the gw2 is running but can only see my desktop homepage

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Posted by: HellsReapers.3950

HellsReapers.3950

Ty my guild is online and playing with no problem and doing arah all 3 paths and i cant even instal game now

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Posted by: Healix.5819

Healix.5819

My launcher freezes, which happens after CoherentUI connects to an IP on port 80 which doesn’t appear to exist (it’s a local IP on my ISP’s network). Since the news section of the launcher never loads, I assume this is what it’s thinking it’s trying to access.

Temporary fix: firewall CoherentUI. Stop it from accessing that IP.

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Posted by: Sweetbaboo.5402

Sweetbaboo.5402

So I had redownloaded the game and all the updates finished and I closed the launcher. When I reopened the launcher nothing on it was responding and the login button was gone. I tried opening and reclosing it and I restarted my computer. I opened the task manager and it said it was running fine so I don’t know what’s up. Please help.

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Posted by: lepercqj.3095

lepercqj.3095

same problem here …

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Posted by: Evizerate.1064

Evizerate.1064

I have a problem sort of like this. The game doesn’t crash, but it won’t show. It downloaded the patch, and then says “initializing” but it just disappears. The client doesn’t show but my computer has it opened.

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Posted by: the shadowdove.2749

the shadowdove.2749

I opened after the patch as well to find that it doesn’t get further than “initializing”.

The client disappears, but it is still open.

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Posted by: cruzenpl.3740

cruzenpl.3740

in every update is more bug, gj AN

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Posted by: Demarca.4062

Demarca.4062

I am experiencing this very same issue as well…

Open the program.. Launcher shows for a brief second, then disappears. Process is still running in the background, with 3-9% CPU usage.

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Posted by: the shadowdove.2749

the shadowdove.2749

Need anet’s input on the matter.

What do you need from us?

We’re experiencing the same problem after the patch.

Firewall off/net rebooted/pc rebooted/administrator opened/opened from game file instead of shortcut.

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Posted by: Hjor.6980

Hjor.6980

Before the patch today everything was working fine. I closed the game to patch it and when it started everything ran normal. It downloaded so and so amounts of kb then it says “Initializing…” then the client disappears, but it says on my task manager that gw2.exe is still running.

Is there a solution?

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Posted by: Jmanpongo.5984

Jmanpongo.5984

Same problem here, please i wanna try new patch :/

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Posted by: Demarca.4062

Demarca.4062

I have the same problem as the OP.

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Posted by: Mizukiaki.8590

Mizukiaki.8590

I uninstalled the game also, and am trying to install it again because of the same launcher issue. I tried the download exe, the original disk exe. nothing is working and I cannot install the game again.

Great games come and go, but the Awesome games are endless!!
Matron Kaldona Kye, Mesmer GW since launch.
Matron Kaldona Kye, Sylvari Chronomancer GW2 since closed Beta.

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Posted by: Hjor.6980

Hjor.6980

It’s really a bummer. I was looking forward to the new content/game changes.

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Posted by: Nasser.5703

Nasser.5703

Can’t get around this error message. I’ve tried everything…

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Posted by: Anoyze.6713

Anoyze.6713

Same here. It freezes after 3~ seconds.

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Posted by: Aomine.5012

Aomine.5012

Please Anet, reply to this ASAP.
And DON’T TELL ME TO DELETE GW2.dat and run repair because it’ll take 2 days to download everything back. (21gb downloading..)

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Posted by: Evizerate.1064

Evizerate.1064

that’s weird, changing my system from 16bit to 32bit color fixed this problem as well. it works now.. the heck? you guys should try it, it might work.

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Posted by: Nasser.5703

Nasser.5703

It’s not working for me.

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Posted by: Evizerate.1064

Evizerate.1064

game works, now i just crash. fml

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Posted by: the shadowdove.2749

the shadowdove.2749

Before the patch today everything was working fine. I closed the game to patch it and when it started everything ran normal. It downloaded so and so amounts of kb then it says “Initializing…” then the client disappears, but it says on my task manager that gw2.exe is still running.

Is there a solution?

I’d like to know as well.

same problem here.

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Posted by: Evizerate.1064

Evizerate.1064

that’s weird, changing my system from 16bit to 32bit fixed this problem as well. it works now.. the heck?

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Posted by: the shadowdove.2749

the shadowdove.2749

Repaired twice.

no change.

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Posted by: Devon.9375

Devon.9375

Same problems here

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Posted by: Painbow.6059

Painbow.6059

Got this problem too

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Posted by: the shadowdove.2749

the shadowdove.2749

Likely this has been seen a couple of times already.

We’ll see where we sit on the priority list.

Seems like there’s a number of other problems caused by the patch.

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Posted by: Nasser.5703

Nasser.5703

that’s weird, changing my system from 16bit to 32bit color fixed this problem as well. it works now.. the heck? you guys should try it, it might work.

This fix didn’t work for me. ;/

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Posted by: Areann.1304

Areann.1304

Same! Restarted client, restarted computer, check if any rogue services were running, … nothing. I do anything on the log in menu. I can’t even minimize it.

I went back to a settings backup from four days ago and that to didn’t help at all.

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Posted by: the shadowdove.2749

the shadowdove.2749

Since neither -repair or reinstalling on a different user profile didn’t work, can we at least safely assume that it is Serverside and NOT client side?

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Posted by: the shadowdove.2749

the shadowdove.2749

Same! Restarted client, restarted computer, check if any rogue services were running, … nothing. I do anything on the log in menu. I can’t even minimize it.

I went back to a settings backup from four days ago and that to didn’t help at all.

I tried to go to a back up as well. No differences here.

Also, shut down all other programs.

I’m not a verizon customer, so it has nothing to do with anet’s problems with vz as an isp.

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Posted by: the shadowdove.2749

the shadowdove.2749

Same thing here.

No repair/reboot/restore helps.

Serverside.. please fix it anet. Or recognize the problem!

Out of curiousity…..any of you have centurylink as an isp?

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Posted by: RobinOh.5207

RobinOh.5207

Hi there,

today after the new patch, only the launcher starts. That’s all, no Log in the game.

Before the last patch, the game was runing fine.

So: Here the same Problem!

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Posted by: Exelord.7293

Exelord.7293

I am experiencing the same problem over here: my launcher stopped working after the update. Restarting and repairing didn’t work and I neither the digital download nor my physical copy of the game allows me to reinstall.

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Posted by: hyuuman.6953

hyuuman.6953

I’ve had the same issue with my login client freezing seconds after I bring it up. I really don’t want to redownload it (dat 4+ hour download no thanks), so here’s to hoping Anet gives us an update on what’s going on.

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Posted by: Noyalty.7849

Noyalty.7849

Same issue here on TS3 with guild and some seem fine others have same problem. Here’s hoping we get a response to this problem soonish.

Venator Phalanx [VP]
Vasher Gore

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Posted by: the shadowdove.2749

the shadowdove.2749

Same issue here on TS3 with guild and some seem fine others have same problem. Here’s hoping we get a response to this problem soonish.

One of my guildies is also experiencing the same problem.

Sent in a ticket. I’m hoping one of them will respond to this thread to let us know they’ve heard our pleas for help. hehe….

Wanted my day off to be more gw2 related. -.-

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Posted by: Areann.1304

Areann.1304

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Posted by: Slingblade.9134

Slingblade.9134

Same problem here. It freezes shortly after the launcher begins. It shows the exe file was modified today, after I first tried to log in and it froze….

:(

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Posted by: Nasser.5703

Nasser.5703

I can’t even download gw2 off the website. It crashes instantly when it gets to the client.

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Posted by: Sorrow.7384

Sorrow.7384

Same here. Don’t bother reinstalling; the installer launcher does the same thing.

Win 8 Pro 64bit
I7 3770k
Geforce 670

(edited by Sorrow.7384)