Guild Wars 2

I’m only posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.

Support Ticket: 120906-010147
Display Name: Oktavian.6401
Character Name: Oektan
At 9/6/2012, he got a notification from ArenaNet that someone changed his e-mail address, so he cannot log in to the game or to the forum. He is waiting for more then 72 hours already.

I’m only posting this on behalf of my friend, he cannot log-in to the forum since
the hacker changed his e-mail/ account name.

Support Ticket: 120906-010147
Display Name: Oktavian.6401
Character Name: Oektan
At 9/6/2012, he got a notification from ArenaNet that someone changed his e-mail address,
so he cannot log in to the game or to the forum.
He is waiting for more then 72 hours already.

Reposting because apparently my post was deleted.
Posting for a friend:

His account was hacked and has had his email and everything changed.
His ticket reference # is: 120905-00683
Only 1 automated response as of yet (ticket opened morning of 9/5/2012), which didn’t help at all (your message has been received sort of thing).
Yay new “48 hours” policy on hacked tickets?

A friend of mine, who cannot access his account asked me to post this for him.

Looking for an update, been waiting 3 days, email and password have been changed

120908-004389

Posting for a friend:
His account was hacked and has had his email changed.
His ticket reference # is: 120907-004401, Date Created: 09/07/2012,

Now the account is used by someone else to sell-farm gold.
I have reported his character so at least to have the account locked
until he gets it back.

"BluesBro (Alex)": Have not been able to access account because of the error ’The email address you entered was not found’ I have opened a support ticket but my issue has not been resolved. My reference number is 120906-007466

I am posting this for a friend

His account has been hacked which in turn had his email changed and can’t post this for himself.

His ticket is: 120907-007600 which was created 09/07/2012.

He is anxiously waiting for a response other than the automated one.

My friends account got hacked. The hacker changed his e-mailadress.
After he submitted a ticket it took several days to get a reply (by Lance)
suggesting to go to the recovery page to reset his password.

This doesn’t work since he has no acces to his account since his e-mailadress
has been changed.

He mentioned this in the update of his ticket and is still awaiting answer.
It’s been several days now

Ticket number: 120906-005523

Someone please help him and please could someone understand the issue (and not just reset password) please?

I see they have had time to lock threads… But still no time to send any replys to our serial key issues :/

120910-000588

Went out of town on friday, came back sunday and my wife can’t get in her account, and i see the character is on a french server now…

I’m posting on behalf of my friend, Comradecalma.2706. His email was changed without his authorization Friday, September 7th. Please look into this and restore any items that may be missing.

[Incident:120908-001987]

Posting for a friend whose account got hacked (address got changed on Sept. 3rd).

• First ticket: 120903-004131 (closed that one, since it had a misleading subject)
• Current ticket: 120907-005484 (provided all the needed info; including confirmation e-mails of pre-order and registration)

Thanks.

Does anyone know what happens if you got an automated reply that closed your ticket, but didn’t actually address your issue so you re-opened it? Do you move back to the bottom of the queue?
account serial code issue: 120902-013802

120831-017533
120906-009476

11 days, i did nothing wrong never sold gold or helped sell gold, Lance and steve have failed to help me please help or escalate my ticket

Couldn’t sign in to my normal account, but wanted to say that my regular account – arvinmoses.5164 has been fixed.

Know you guys are working hard. Thank you.
Good luck to everyone here.

I am still waiting on response to my random disocnnection last night, I posted my ticket here:

120911-001062

I have not received reply yet, I am not sure it has even been submitted properly as all I have seen is an automated reply that has nothing to do with my issue, and even still I changed my email and password like the reply suggested, just for the heck of it.

I would like to know if a) I have even submitted a ticket correctly for my type of issue, which is very vague, or b) How long is the expected wait time on ticket issues?

Thanks in advance for any help or information you could provide.

I’m only posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.

Support Ticket: 120909-001482
Display Name: Nannaly.1975
Character Name: Nannaly
At 9/6/2012, he got a notification from ArenaNet that someone changed his e-mail address, so he cannot log in to the game or to the forum. He is waiting for more then 72 hours already.

So you guys fixed me being banned for no reason but immediatly after that I was still unable to login because it showed a new error message saying “We Have detected that your account may have been accessed by unauthorized individual. For you security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact our Support and one of our representative will assist you”

I’ve been trying to contact you guys for awhile just to get my account reactivated. I log on each night after work to check if I can finally play just to see other people who posted there issues get fixed within 24 hours.

Because I was unsure if the tickets should be joined since the first one was resolved but turned into something else I made two tickets

Ticket# 120909-003016 and 120907-003211

Incident: Ticket #120910-008101

I’ve been hacked again for the 2nd time. Please fix this immediately!

I was hacked on 9/4 and finally got my account back on 9/9. Immediately upon getting my account back I changed my email to a brand new email, setup a 32 character ASCII password and validated the new email address.

Today, 9/10 at 3:02 PM PST, I recieved an email that my email had changed… What’s going on ArenaNet? I never received the email with an option to deny the email change…. PLEASE look into this urgently and dont make me wait another 5 days!

120905-006172

My account was broken into and the hacker stole my stuff. One day later my account was permanently banned. When I try to login now i get an error saying that my account has been suspended for security reasons because they believe an unauthorized individual tried to gain acces to my account.

This happend like a week ago and I’m still offline.
Another problem is that i can’t seem to find my serial code in my mailbox

Posting this on behalf of my friend, he cannot log-in to the forum since the hacker changed his e-mail/ account name.

Support Ticket: 120909-000767
Display Name: martinweng.2896
Character Name: King of Bling Bling

On Sept 9, he received an email titled “The e-mail address for your Guild Wars account has been changed” from noreply@guildwars2.com informing him that his email has been changed. Thereafter he could not access his account anymore.

I am a guild leader and featured blog writer for MMORPG.com and am posting this on behalf of my friend and co-leader of my guild who had his account hacked.

120909-004016
120909-004043

We need this resolved immediately.

120905-004759

5th September
5th September
5th September
5th September

Havnt heard anything about my ticket since I made it 3 days ago and I cant access Support, my ticket number is #120909-000355 can someone tell me what is happening please, thanks!

TICKET REf #120908-005767
Subject: Hacked account , email got changed. I can no longer access my account. It no longer exist

Date created- September 8, 2012
My husband account got hacked, the email got changed. Last known time that he actually log in was around 2.30am EST, when the maintenance was about to happen. (from what he tells me)

Got an email saying, Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Now his email is no longer an existing account, should he re-create his account or wait it out?

~Pallu & Zenorau

Current Incident: Ticket #120910-008101

Previous Incident Tickets:
#120905-006021
#120905-006971
#120905-008484
#120907-007363 (account restored)

I’ve been hacked again for the 2nd time and only 24 hours after you restored service. Please fix this immediately!

I was hacked on 9/4 and finally got my account back on 9/9. Immediately upon getting my account back I changed my email to a brand new email, setup a 32 character ASCII password and validated the new email address.

Today, 9/10 at 3:02 PM PST, I recieved an email that my email had changed… What’s going on ArenaNet? I never received the email with an option to deny the email change…. PLEASE look into this urgently and dont make me wait another 5 days!

Incident: 120907-001?610

Account was hacked/banned. Still nothing done but an autoresponse last week. I provided all my details including in game name, serial #, account e-mail etc.

Awaiting help. x)

GaileGray.9587:

I think I’m going to do the whole-day updates again, because trying to find the posts and respond to individual players is difficult (especially when they post a dozen times. )

Here are updates for today, 11 September:

120905-008337 Resolved
120905-004759; 120905-008912 Resolved
120904-002404 Resolved
120904-003141 Resolved. Please take care, as this was compromised twice.
120829-011557 Resolved (fixed error in email registration process)
120831-018621 Resolved — two accounts reinstated.
120831-017533 Resolved
120902-016845 Issue assigned and being reviewed by agent
120901-006247 Issue assigned and being reviewed by agent
120827-010196 Issue assigned and being reviewed by agent
120901-018012 Issue assigned and being reviewed by agent

Yay!! I am on that list, and my ticket is now in the “Waiting” status

Reference #: 120908-002292

Date Created : 09/08/2012

Hopefully get some sort of status update soon, not holding my breath tho. Hopefully the people that have been waiting longer then me get there’s done sooner! GaileGray I feel bad for the Customer Service team gotta be a lot of work with all these tickets.