Guild Wars 2

orca.1806:

Anyone that posted here actually been helped yet? I was the second reply and I haven’t heard a peep.

Not me, I was on the first page too. Put in a 3rd ticket this morning after they said to re format it again. still nothing

My friend has got his account hacked and has posted 2 tickets and is currently waiting for a response ( 120902-014796 and 120905-00815). He has been unable to log in since the 2nd september. And of course he can’t Log in to post himself

orca.1806 My brother is also on page one and NADA not even an automated responce since the psot! As soon as the bank opens tomorrow if he hasn’t had a responce by then, he is going down and demanding a chargeback. Let the bank argue with Anet over it, brother is certainly past the point of caring to be patient any longer!

My friend’s account has been hacked !! [Incident:120905-003626]

Hi my account is being permanatly banned, the support number is 120905-002481

Honestly there are only 300 replies in this thread so far, how hard is it to sort that out?

surely it should take 5 people less then 6 hours to get those tickets moving?

I know I’m already pretty frustrated at going on 6 days since being banned for no clear reason and no resolution in sight.
most of the people I was playing the game with are now lvl 30+ which is very annoying since until my mysterious ban we were doing the content together.
I’m really pretty well over GW2 completely, the only service I’ve ever had in a game worse then this was in the beginning of AOC where tickets would only be answered while u were online and if you weren’t online when they were answered CS would close the ticket.
thats a pretty low bar …

So I’m not sure if anyone else tried to “verify” their account in the log in screen when first starting the game, but it seems a bit odd that I lost my account shortly after doing that and also never received an email to verify the account…

My ticket has been 6 days not as long but still quite awhile
120831-020684
updated version
120904-003894

really hope they start working on this soon i jsust cant understand why they keep saying they work on 3 day old tickets while they clearly forget many that were posted before that date even when they were made with there litle guidelines from the reddit page they still get ignored.

I’m writing in behalf of my friend because he is unable to logon to his account:

I received email:

“Someone -hopefully you!- has requested to change the email address associated with your Guild Wars account.

Need help or have questions about your Guild Wars account? Visit our support site: http://support.guildwars2.com/.

Thanks!

-The ArenaNet Team"

and now I’m not able to login to my account anymore.

I really dont understand this situation I didn’t put my password anywhere but logon to my account using luncher.

I don’t understand why I didn’t receive confirmation email first before changeing account.

Please turn back my account to status before this changes

For more informations and print screens please see:

120903-004474
120904-009346
lukaszdobies@gmail.com

Permanently banned for being hacked ticket has been awaiting a reply for 6 days now.
ticket number:
120831-020684
Updated version
120904-003894

My close friend asked me to post on his behalf since he cannot access his account…. Email has been changed so he cant even log in

His refrence number is 120905-009022
He was still ingame and his trading post wasnt working right so he logged off and reset the client only to findout that it said there was no record of his email anymore and he got that email saying it had been changed

My friend have got hacked.
account: Stick Collector.9187
Incident:120905-008029

Hello, the last week, one friend got his account “stolen” ( his account doesn’t exist o_o ) and he says that he must say something in this topic so here I am to post for him:
120902-015911
120902-015508
Those two numbers are his tickets, and this is his account :
Legault.2854

Thank you Arena.Net

My husband received an email this morning stating that his account name had been changed and now he can no longer log into the game, post on forums etc, his account has obviously been hacked.
Ticket number 120905-009319

How long will this process take before he is able to play again? i have checked the forums and some people are saying that have been waiting 5+ days for a game that has only been released for a little over a week, my advice is for people not to place any credit card details on their accounts until the security has been improved, maybe by using an authenticator application…..

Hello, so my friend posted on here for me but since its been almost another day I figured I should post myself since i finally figured out how to add my serial code to my account so I can actually reply in this forum.

My ticket Numbers are:
120829-014884 (Original)
120904-000694(Re-Submitted since my hacked account wasn’t prioritized)

Since I have added my serial number my 4 digits next to my name have changed. Not sure it it matters but before hand(when I sent the tickets) my username was elegen.5243

Im going to reply to my ticket after I post this to update that I now have my serial code attached and all I need is for my account to be un-banned. Hopefully because of this post or my email reply my account will finally get un-banned since its now been a week since I first started emailing. (Haven’t gotten an email back since Saturday which was the automated reply for my new ticket about priority).

Last thing, should I make another ticket since I still don’t have the right priority? On the forums it says don’t submit multiple tickets but in this link(http://wiki.guildwars2.com/wiki/Game_status_updates) it says to reply if not prioritized right. Also, should I be replying to the original ticket or the new updated ones?

Thanks.

WouterTuinkabouter.7594:

should i keep the account empty?

Yes, you should keep it clean because it is difficult to work on such cases (found info in this subforum few days ago, you can use search function).

Have you falks posted your ticket numbers in this post already? If no, be so kind, do so =)

Hacked Account – Ticket submitted August 31 – Ticket number 120901-002461 [Incident:120902-016125]

Thanks for contacting Guild Wars 2 Support. Someone will be reviewing your ticket shortly. If you would like to add to or update your support ticket, please reply to this message or update your incident by clicking the link below. We appreciate your patience and will reply shortly.

Discussion Thread
Customer By Web Form 08/31/2012 09:45 PM
Why u no work, ok seriously though its not letting me login. after confirming my email address through the link i can no longer login to GW2.
its saying that the email address is not found. even though i was playing last night and this morning using the same login info and every thing
i keep getting error code 3002:1008:1:462 hope this help Thanks in advance.

The above message is posted for my brother he made this ticket using his support account however it wont let him back in now to even check on the status of his ticket he submitted this the 31st of august i understand u are busy but its now telling him his email doesnt even exist so he cant even access this forum to re post this

so im doing it for him.It is as the ticket says his account is hacked and he would like some response im a little shocked there has been no response whatsoever to his ticket as of yet and should hope to see some immediate action to this woeful problem.

pls help him he needs your tech assistance u may contact him via his incident number u should have his email because of this feel free to contact me as well in regards to this.

my friend is still waiting for help with his account which has been hacked,, His account name is Skartjj.2780.. The incident number is 120903-011116..

my friend is still waiting for help with his account which has been hacked,, His account name is Skartjj.2780.. The incident number is 120903-011116..

my friend is still waiting for help with his account which has been hacked,, His account name is Skartjj.2780.. The incident number is 120903-011116..

The majority are on here complaining about the support and how long it takes… This forum is here to put your case nr. And state what happened…. I was also banned, PERMABAN by the glorious Banhammer.
But in the end, I check the thread to see for updates, because its still a good game, and I want to continue playing it. From any business standpoint you will be able to see that the support team is not just sitting back and laughing, because im sure their directors would have a word with them… So hopefully since the forums opened they realized how serious this matter is, and we will get a better response now.

In the meantime let us try and keep faith in them? /my 5c

updated ticket with precise request :120904-011461

my original ticket number : 120828-009534
made on : 08/28/2012

I entered a serials at 2 diffrent emails seeming i didnt see how to do it on one but as that was supposed to be done i now want my serial of the entire game placed on my good email adress which i have used for gw 1 aswell.

The email adresses account names and serial keys are all in the updated ticket.

Gaile, I’m hoping we can get my account taken care of today. I have been blocked for 7 days now. my original ticket is 120830-007345 and I reprioritized based on your guidlines days ago and have still not recieved any response (other than the automated ones) I have followed all of the advice given, and now I can’t even log onto support using the account in question. Please fix this.
I understand that you are all trying to get a handle on the hacking issue, but you guys need to get the people who got blocked out of the game for no good reason back in too.

Thank you again for your dedication, and please don’t misconstrue my frustration as anger with you all.

maaprid.2168:

orca.1806:

Anyone that posted here actually been helped yet? I was the second reply and I haven’t heard a peep.

Not me, I was on the first page too. Put in a 3rd ticket this morning after they said to re format it again. still nothing

I received an email from ArenaNet; they changed my log-in credentials and said that I should be able to log-in now. Well. I can—just not to the game. I’m still banned.

HACKED ACCOUNT—-ticket number 120903-002057

please get our GM back. Hacker is going to destroy our guild !

My friend’s account has been hacked! Ticket numbers: #120901-023671 #120904-003417. Thanks for your help!

Got my account back 30 mins ago 9/1 ticket, was transferred to Henge of Denravi, wasn’t naked, still had stuff in my bank, just down the 2 gold I had earned so far, good luck guys, hang in there!

Iam speaking on behalve of my brother, he awaits help for 4 days he got nothing in his ticket number 120902-011447 , 1st after 4 days ago u again ask to prove the mail he got no emails with links , after that he started to get Error 9 and yeaserday he started to get Error that he doesnt have a game key AT ALL ….. he spoke to his retailer and recheked his key all is fine but still he cant play the game normally pls help us bring him back to game the ticket number again is 120902-011447

Is any one else as frustrated as I am when you see someone with a similar or lesser problem that has received support much faster than you? Where is the logic there? Ticket Number 120830-007345 opened since 8-30.

My friend (Support Ticket: 120901-023347) and I have been unable to play together since Saturday when his account was hacked, and he has not yet heard any response.

It is rather disappointing how many issues have arisen with this release.

120831-021097 loosing gold after disconnect , nothing happened for 3 days now, im waiting for reply , thanks.

Hey, my friend have a ticket from 01/09 without an answer, he got his account hacked, and he’s starting to lose his faith of getting it back.

His ticket number is 120903-008136 (His ticket is in spanish)

We don’t know if the hacker have done something with his character, so if you can check it too we will be so grateful.

Thanks for your time.

120904-005866

I changed my email adress now cant log in anymore

Hey my buddys account got hacked on 9/3 and im posting for him since his account/password was taken. His ticket numbers are Incident:120903-011311 and 120903-011214. Who ever took it transfered him from anvil rock to a EU server. Tried to talk to them and wouldnt respond to me. Try to get back to him, hes freakin out Thank you

I’ve been waiting for 5 days now. Got perma banned for nothing, didn’t get any explenation why, just nothing. I wonder if I will ever be able to play GW2 again.
God, someone could answer me. If I got the message “This is the support. We banned you, cause we don’t like you”, then at least I would know WHY. But, i have no idea why am I perma banned, and if it’s because i was hacked, then for the love of Talos, answer my tickets.

1.09.2012: 120901-006919
2.09.2012: 120902-007398

Its been over 7 days for me. 120830-007345

day 10 wil start in 40 minutes

i just found some info! but no real info was givin by anet, only one sketchy post with nearly no info on the topic.

some other user i think he did get the support he asked for informed us of a list of info on what to include in ticket. Idid include thatin my tickets ! and seeming day 10 of the waiting game is about to start so i would really like more info on this topic and ofc i’d love to get a eta.

Us too. banned with no warning, no explanation and honestly – no infraction that we can figure out. I gave up and purchased another copy and I’ll fight it out with them later. This is one gigantic mess and I hope they can regroup and come back from it. Seriously lost some faith in the company at this juncture. Hope you guys get your accounts back soon.

mine are from 8/30 and 9/02 I did get a response on the 8/30 one…but at that time they were just trying to get into my account on 9/02 they got it and i have not been able to log in since.

Jokingly used a ‘racist’ term in chat while helping someone choose what stats to stack, no offence was intended, instant 3 day suspension.

#120905-002862

Posting this for my friend since he can’t actually post on the forums due to being hacked.

Account: Society.1984
Incident:120904-001490

I received an e-mail saying that my e-mail had been changed from Guild Wars 2. I went through the steps listed on the webstie, and then received another e-mail detailing to reply with my Guild Wars 2 account name, my display name and my serial code. All of which I did. I have received no response, and I am unable to log into the forums because my e-mail address is not a valid Guild Wars 2 e-mail.

The e-mail was changed by someone who is not me, and this person is still using the account after multiple support tickets being sent in.

My brother and I have been playing Guild Wars 2 for a while, but we believe my brother’s account has now been hacked; several days ago, in fact, on Monday the 3rd of September, when he was unable to log into his account, whether through the game client or in the forums.
He has filed a ticket (Number: 120904-010423), but there’s been no reply, so they might have changed his account email address.
He’s trying to chase this up, but we’re finding it hard to find ways to contact Arena.Net. Any help he could get from the community on how to contact Arena.Net, or any support from them on here, would be greatly appreciated!

If you got time to merge my topic into this, then find the time to answer my ticket!
Please.

My account was compromised after I linked my Guild Wars 1 account with my Guild Wars 2 account. (Didn’t change my old password in time to something new) I have been in contact with you and been issued a new password but the account itself is still banned for goldselling. Would appreciate any help in resolving this matter. Ticket number:120831-006104. I think it’s been a week or so now since I last heard from you..

incident number: 120831-017562

In the middle of the night there were 2 unauthorized login attempts from China.

When I woke up my account was banned for selling/advertising gold selling.

I have changed all my passwords to much stronger passwords.

I am on day 5 of my support ticket with no help. Please unban my account.

My friend Paul (user name Exadon.4106) account was hacked this morning and has not heard anything back since then.
His ticket numbers are as followes :
120905-006589
120905-005350
His account was stolen, email changed, and then his character was moved from an American server to a French server.

Posting this for him as he has no access to his account/support site.

It’s been 6 days now 120831-021206

i have a question when they get my account back and they decide to do a wipe it clean or if they can do it without destroying my characters but off chance when they actually decide to help me and they go oo well got to wipe ur characters what is going to happen to my guild that i started? will it be there just someone else the guild leader? cause i already know who can take over till i can get my account back but i dont want it to be like my account gets wiped and all the hard work everyone in my guild did to get the nice updates disappears with it. idk wondering if anyone can tell me or the admin whoever cause that me wondering about these things. cause i will start over if that means i get my account back but i dont want it to wipe my guild out to cause it deleted my main character