Guild Wars 2

Hello

Tickets updated as requested but, still no progress. Been locked out for 6 days. Ticket number : 120831-014378

Please help asap!

My husband, Nightofwar.3965, submitted a ticket on Sept 2, Ticket #120902-015398, and still has not gotten a response.

His account was hacked by his e-mail being changed. I’ve seen the hacker playing on his account since submitting this ticket and it makes me very uncomfortable watching his account being abused.

Unable to login because the email address got changed or is somehow invalid.

[Incident:120904-011504]
[Incident: 120905-000196]

hi, my Reference # 120903-001772

I lost gold twice .At first i thout i lost gold cuz i server transfer .but that wasnit the case, i loged out for 30 mins for a break ,Loged back in and lost 2more gold.so i lost 3 gold plus in total, some i got through gems also.

plz help

More information about our friend: Basically, his email account used for the game was hacked. The hacker used his email to gain access to his GW2 account then changed the email account associated with the game. He’s recovered and re-secured his original email account, but needs Arena.Net to change the email address for his account back to his original email account he used to register his game.

[Incident:120904-011504]
[Incident: 120905-000196]

Thanks for your help, folks.

Account hacked.

[Incident:120904-005514]

My friend has had his account email changed by a hacker so he can no longer access his GW2 account. Been locked out a few days now with no further information.

[Incident:120904-011504]
[Incident: 120905-000196]

Thanks

120905-002671

My account is perma banned since 3/08. I can see login attempt from China on my account (I live in Canada).

And btw, when the game came out, I tried to confirm my e-mail but it wasn’t working. I confirmed it after beeing hacked that is the reason why I am seeing those attempt. I never allowed another IP to access my account since my e-mail wasn’t confirmed.

Hello my updated “correct format” ticket number is 120906-000824.
The original 120902-015202.

My account was hacked and recovered; however, upon attempting to log in, it says I am banned. You guys said that I am not responsible for the actions of the hacker in a previous thread, yet my account is still banned, and I have been waiting to play this game since last Friday. I really would appreciate it if someone would help me out.

Posted this yesterday, still no response. (Page 4 of thread)

Tickets:
#1: 120905-000389
#2: 120831-016993
Got 2 responses the same day with new passwords. Neither worked.

ticket numbers:
120829-006152
20827-005900
account : endyrx@gmail.com

Waiting 10 days for some help. Thank you.

Posting for my friend, as his account was hacked the morning (PST) of 9/2, email changed, and he can’t login.

Account: BlackNBlue.7892
Ticket: 120902-012622

Thanks.

So if ticket is updated, does it take about a day to priorities then get responded depending on date?

My forum post with additional information: https://forum-en.gw2archive.eu/forum/support/account/hacked-account-Currently-in-use-Fear-of-death-from-gamer-girlfriend/first#post10503
tickets:
Submitted from Web – 09/03/2012 09:05 PM 120904-001346
Hacked Account – 09/04/2012 120905-00102

What is the estimated time for you to get thru the hacked/locked out accounts?? Will my husband be getting access to his account within the next five days? He has NOT had access since Friday morning and to say we are getting a littlekitten off would be an understatement. this is ridiculous!!!! Get your act together!!!

[Incident:120904-005425]?
[Incident:120904-005425]

Posting this for my son.
His account was stolen last weekend, money stolen etc. This Monday, the account email was changed, and then his character was moved from an American server to a foreign server. From day one He tried multiple times to authenticate his account but the web site always said that it was an invalid email even though he was able to play the game with that same email and also log onto the web site with it. He has brought about 12 friends over form World of warcraft and even paid for a few of their games… His emails and tickets are getting no responses, please return the account asap!

Submitted ticket 9/2 #120902-011084
Submitted ticket 9/4 #120904-006533
Submitted ticket 9/5 #120902-011084

Issue still not solved:
Ticket submitted August 31 – Ticket number 120831-012281

Posting for my friend here

120905-001818 Account hacked, ticket submitted 4 days ago and still no response

My account was hacked on Friday 08/31/12, I was given my account back Monday 09/03/12 since then I have been permanently banned with no reason and this has yet to be resolved. I also got rid of 1 of my tickets so there wouldnt be any issues.

08/31/12 Account login compromised 120831-019196

09/03/12 Hacked Account Support 120831-019196 (for the ban which i understood this was how you are supposed to do it if the original ticket wasn’t resolved)

[Incident: 120903-010908]
Error Code: 3002:1008:1:462
Havnt been able to log in since Aug. 31. I dont know if ive been hacked, banned, or otherwise but would really appreciate some feedback

Ticket# 120906-001347
Came home from work today and tryed to log in to find I was permantlly banned..
Not sure why or how but think i was hacked..I logged in 2 days ago and found silver missing and sent a ticket in then but got no response…
Sigh….was really enjoying this game

My friends account was hacked and his email adress was changed and they changed his lvl 76 character to a german server. I saw the hacker playing on his account.

His account name used to be Ravaha.3702

He has had an open ticket since Sunday and has not heard anything. His ticket numbers are 120903-000800 and 120904-010655. he did the right thing by only submitting 2 tickets suggested by Arenanet staff. I would apreciate it if you looked into the matter, he is really axious to get back to playing.

Is it really so much to ask to have one employee start on the tickets at the start of this thread and work his way through them? I feel like I could have gone through every single one of these tickets in less than a day, and yes I’ve had a CSR position before.

Hello,

Writing on behalf of roommate who is still unable to access his account. Original ticket opened on 09/01/12 – Incident # 120901-021801. He received the automated response asking for the proper info (account name, etc) and replied immediately with that information.

He subsequently opened an additional ticket, as instructed, to prioritize the first ticket. This ticket is Incident # 120903-011739. He has closed that ticket as requested by support staff and updated original ticket.

Thank you for your time and efforts.

My son’s account been hacked Origial ticket:
[Incident:120906-000007]

He gets as an error “e-mail is not registered”. His e-mail probably got changed during the process. He can’t play GW1 either (Yes, they’re fused account). He can’t post on forum because he can’t log ANYWHERE with his account infos.

I need to my ticket now be ignored, I don´t know that a merged account use the same password and i recovered mine using reset with my ncsoft account in GW1. Sorry about any incovenience.

Ticket number 120903-006420

120830-007345 Opened 08-30. Getting impatient.

Original ticket (lodged 1st Sept) : 120901-000?911
Ticket is in regards to hacked account.

Please attend to this request asap as I have had no response apart from automated response to my ticket.

Losing my patience as well….
(HULK SMASH!)

lets try this again. still no response from anet. If you update a ticket with info does that mean it gets put back at the bottom of the stack…. I think so.

Ticket # #120904-003420

The nerve.

To those who think getting a account hacked is their own fault I have this to say.

Arena net security is flawed.

My privacy was jeapordized one time.
That was a little over a year ago when there was a trifle of malicious android apps on the android market. They stole about 4 million peoples gmail account info and sent it to china.

gmail was nice enough to tell me that my account was being accessed from chinese ip’s…. Imedietly changed my passwords to every account even remotely tied to my email adress.. and never had a problem until now.

Its no wonder all these “hackers” are coming from china.

Any way. Yes i made the mistake of using that old password.

But still .. why did none of my other accounts get stolen when it was attempted right after my gw account was stolen?

because with my other accounts.. I get an email saying I have to confirm changes etc.

because with other accounts, they lock acess from unverified ip adresses..

also authenticator tools.

even a phone number helps.

so many ways to beef up security. anet should have had the foresight to plan better security..

anet has close to zero security. and to top it off, the support staff can not keep up with the amount of tickets.

something has to give.

I understand a lot of mmos get targeted.

I understand the krew is working around the clock to resolve these issues…

I understand I made a huge mistake using a old password. and not a unique. one. This mistake alone should not cost me my account where other accounts (though attempted) were not stolen.

But anet needs to work on security.

Why even let chinese ip’s come into the servers in the first place? they should be blocked.. Block them from the website all together. Most of them are farmers anyway… Is the game even available in china…

How many peoples accounts have been hacked?
How many of these people own android phones i wonder.?

In the aftermath of all this hacking of accounts. I have to seriously wonder….

Was it anet that has been hacked?

How are they so sure it was all these individuals were each individually targeted.

Thats a pretty big endeavor..

Or you could just steal account information directly from anet servers…..

Their account security measures are so weak.. would their web servers be as vulnerable as our accounts?

I hope to actually get a response from anet this time.

note: I am a understanding and thoughtfull person, just running out of patients. i have learned one valuable lesson in all this.. use a strong 100% unique password for all online accounts….

These Chinese hackers are no joke….

Using a freeware password generator and good old pen and paper.
changing all passwords..

Atleast I have SOMETHING to do while I wait for over worked anet to help me out and get me back in the game…

after all if you get hacked. its your own fault right?

I thank anet for everything they are doing.
I thank the community for being so patient.

I do not thank ncsoft for being cheap and not throwing the needed resources at the problem to put the fires out, not to mention lack of preparedness.

rant over.

Im over it.

My account has been hacked; authentication emails say that someone has logged into my account (always different IP addresses); I click "deny access “. But I still can’t log in most of the time (”permission denied").

Reference: 120902-013933 for details

Ticket opened on 2nd September, still no response from Anet team

120906-003049
120904-009882

Posting for a friend, he has been hacked for 2 days now and his email changed so he cannot make any posts for himself.

120905-002251
05/09/2012

[Incident:120905-008877]

My boyfriend’s account got hacked, he can’t post because they changed his email.

I wanted to test my luck in the forums for an answer or at least a peaceful mind.

First of all – that ticket was a Hacked Account ticket that was resolved but I was also asked to confirm if I wanted the other account unlinked from my Guild Wars 1 account so that I could link it to my new account. I simply confirmed that I did want it unlinked so that I could link it to my account and finally receive my rewards.

Since it has been over 72 hours since I have heard back I wanted to ask what I should do to proceed. Continue waiting, update the ticket, or re-open a new ticket and close the current one?

Any answer from the forum support would be most welcomed. I do understand that support is busy giving everyone their accounts back and believe me I understand and I am most grateful since I was one of the victims that was lucky enough to get my account back.

Omfg. I got a reply from someone from support but it is another incopetent person. PASSWORD IS NOT WORKING.

120830-007078

Do you even read what people write in there? I said twice to change my email to another one and you still change it to the account name that was at the beggining.

We’re now on day 8. Blocked Account – Ticket submitted August 30 – Ticket number 120830-007345 [Incident:120904-000568]

My account was permanently banned unknown reason and I’ve been waiting for an answer for several days now.
Ticket-120902-006491

120902-016149
120902-015974 (Posted before he read the directions)

Posting for a friend. Got chain disconnected, not sure what was taken because iirc, the e-mail address was changed for him with no confirmation e-mail. Been ~4 days so far with no response.

May you please check my ticket? I should be unbanned since monday… please help me

Ticket: 120831-007656

got my account hacked monday morning and got help shortly after but i still cant login error message: “the email/account name does not belong to an account”

error code: 3002:1008:1:462

[Incident:120903-004743]

1.120831-011270 (aug 30) ive received an email saying that my account has been fixed but when i log in with my new details it says ive been perma banned. i would attempt to say this is funny but its kinda just a kick in the nutz. im not even sure if the email i got says i can play or if my account has been re-issued and i have to wait for something else to happen in order to play (im going to assume the latter do to my inability to play…).

[Incident:120903-012965] – posting for a friend who got his account hacked and stolen. Opened ticket on Monday, so far only one automatic response received.
Thank you

Account HACKED from 08/27
Ticket 120827-009013 and 120902-006098

Hello, i’m posting from my friends account since mine got hacked and i haven’t got any reply on my 2 tickets for some days now, my ticket numbers are:

120905-006214
120904-006199

Thanks

Repost:
Account hacked – got permabanned – waiting for answer since 148 hours
Ticket:
120831-007449

My account was hacked posting from a family member’s.

My Ticket Submited on 09/01/12 = 120901-010517

It was answered on the 3rd my account was shifted to a new email address I provided, and I was given a temporary password.

10 minutes later another representative also looked at the ticket and repeated the same steps.

The Last & The First Temporary passwords … do not work.

I had also opened

Blocking Login – Ticket submitted 09/01/12 – Ticket number 120901-010517
120905-010486
Closed
09/05/2012
Submitted from Web – 09/04/2012 03:28 PM
120904-010278
Closed
09/04/2012
Hacked Account – Submitted Orginally 090112 under number [Incident:120901-010517] Now Access Restored but NOT WORKING
120904-000897
Closed
09/03/2012
Hacked Account – Submitted Orginally 090112 under number [Incident:120901-010517]
120902-007172
Closed
09/02/2012

All NOW CLOSED as advised by GaileGray on the forums. She said to just keep my 1st Ticket open and I should receive help. Please help… I just need a temp password for that account since the other 2 did not work… please help?

Hi!

My friend cant log in since aug 28!!! because his account is stuck. The client said: “The email name provided does not belong to account”.
He wrote a ticket with serial and all data but support doesnt respond only we work on it…
SINCE AUG 28?

Ticket number: 120828-009103

pls help him!

ps: i wrote cuz my friend cant log in the whole gw2, homepage and forum.

Ticket: 120901-015695
Submitted: 9/1/12 (1st September)
Account: Reunen.7306
Title: Hacked Account

Please add this to the list of unresolved tickets.

P.S. Allowing a change of email address, and therefore account name, without confirming it with the previous email address is a big “Welcome” sign to hackers.

P.P.S. How is someone meant to reply to this thread if their account was hacked?? I’m doing this on my son’s behalf.

My friend waits since monday morning (GMT+1). His mail got changed and now he cannot access his account anymore. He provided all details needed and simply needs someone to look into it.

Ticket number: 120903-003551