Guild Wars 2

Hello.
Today I wanted to play gw2 and when I tryied to log in it said that my account is banned for smthing I don’t even know. I havent played for 2 days . Please tell me what did you ban me for and how could this be fixed.
My account name : Kyouichi.8537
Thank you.

[—-001:000496:50869—-]

Username: niftytim98
Ticket: 120905-008972 120905-006534 Submitted: 09/05/12 Status: Hacked Account
Guild mate is still awaiting reply from anyone from customer service, he cannot log in here to post.

Ticket: 120831-009379
Submitted: 30/08/2012
Account: Sinclair.3106

Still ban since then …

for a friend:

Hello, My account is blocked because of the auth mail system, since 2th September

Ticket – English – Number 120902-018079
Ticket – French – Number 120902-017474

Plz, thanks to unlock my account !

I am posting for my husband as he can’t because his account was hacked, his ticket has been in for more than 72 hours.

Ticket: 120903-006129
Account Name: Talisen.7914

number of tiket: 120906-005984

haked account need help
all the info is in the ticket serial code and others are in ticket ( sorry for bad english)
only say 1 all these hakers are …….

Hi
I’m writing for my brother, because he can’t access neither the game nor his account since one week.
He did not receive the authentication email (and it’s definitely not in the spam folder or blocked) and his support ticket remains unresolved since several days.
So, please could you disable the email-authentication on his account? He’s getting quite frustrated.

His ticket-number: 120903-004698
His account: Padeus.5148

Thank you very much.

I had my account hacked a week ago, and today I finally recovered it,
but it is permanently blocked so I can’t log in

120906-006016

I am posting this for my friend who’s account was hacked as due to the hack the e-mail address on his account was changed and he can no longer access his account.

Ticket number is as follows 120905-004710
Account name is jbonini.1540

He has been waiting some time for a reply and would like an update on this issue ASAP.

Hello,
I’m writing on behalf of my friend, who is unable to login to his account for three days and since then he’s waiting for response from support team.
His ticket id: 120906-005904

Hey,
Last Friday, my account was hacked. You guys recovered it fine. Only problem is that I am perma banned. You guys said in a previous thread that I am not responsible for the actions of my hacker. Why am I still banned? When you recovered my account, you guys could have let me play on it. I am still waiting. I would really appreciate it if someone would respond to my tickets. please?

Original ticket: 120902-015202
Ticket with the correct format: 120906-000824

Once again, I am very confused as to why the support team member that recovered my account couldn’t unban it.

I have not played since last Friday due to this.

Me too! My ticket 120831-017385

got hit with the karma weapon ban and sent a support ticket. Got a reply on Sunday telling me to state that I would destroy the items. Well, I went to reset my support account’s password as well before I noticed that the service is down. Now I can’t sign into the support account (get that my password is wrong or my account is disabled) to update the ticket that I would delete the items and now stuck in limbo

120831-005031
120904-006396

Hi,

My account was hacked sometime in the beginning of the week and haven’t been able to play for three (3) days now. I have tried to reach your support team via incident tickets at the support site (have made three of them now), and by telling what has happened on your twitter and Facebook sites. I haven’t gotten any response from anywhere yet, and now I found this place to try my luck.

My reference numbers are:

120906-006746
120906-004669
120904-005382

Where the most top is the latest. My friends are level 80 already and are losing the starter-shine on the game, which means a big minus on my gaming experience.

Would you please now try and help me ArenaNet, so I can play your very nice game?

Yours sincerely – Noppa

On 08-31-12 I sent a support ticket for my account being hacked and the email changed, on 09-03-12 I was given my account back, but I have since had a ban on the account. I replied back to the ticket which stated I had my account back but asking to have the ban lifted, I sent a prioritized ticket asking for this to be fixed seeing as my first support ticket never actually was fixed. I of course in anger sent multiple messages through my support ticket asking why I was given my account back yet the ban was never taken off, wanting my money back and so forth its now the 6th and I still haven’t had a response back I understand its a busy time but its been 7 days since I’ve been able to use my account which I paid for and its a bit unsettling. All I want is to play the game I paid for.

1st ticket: 120831-019196
Prioritized ticket: 120903-011731

I can’t decide if this should be in Account Login or Website Bugs.

I am posting using my friends account. My account is <Removed ~ Dalmarus>.

I can’t log into my account due to someone from China in Yuri trying to log into it and I need to authenticate access.

The reason I am making a new topic and not posting this in the Email Authentication thread already made is because it seems like everyone in that threads problem is NOT receiving the authentication e-mail. I HAVE received the e-mail, I click the link and I am taken to the web-page to authenticate access, this is where my problem lies: if I click deny access I am taken to a Failure page. It’s been like this for 3 days now so I have even tried the allow access (doubt that Chinese person will try my account again after 3 days of no access) but that goes to the same Failure page.

What makes this even more weird is my friend just had to do the same thing to authenticate access to her account so I could post this, the allow access button worked for her.

If it helps at all the anti-virus software I have running is: AVG-free version. I’ve tried the links with this disabled.

I have tried this on my PC and laptop, on Google Chrome and Internet Explorer (64-bit).

I have submitted a support ticket on this problem: 120903-007175. And I must say your support team is POOR. It has been 3 days and I have had no response. Please get your act together. I am hoping posting this problem on forums will speed up my problem seeing as your support team appears to be doing nothing.

Posting for a friend as she is unable to post as her account is compromised. Submitted a ticket and the 72 hours has passed with nary a peep from Arena Net.

Ticket #120903-009253

Ticket has all the required info on it. Really want some help today as she is at her wits end with this.

Posting this for a friend due to obvious reasons.
Ticket : 120902-014750
-Created on Sept. 2nd

Account was hacked and no response from Support on the issue

Ticket number 120904-010498

I received 2 emails while i was online playing, one saying my account name had changed and then my password. I submitted a ticket immediately when it happened on August 31st and was contacted by a gm …..

Hello Blake,

I have blocked this game account to prevent any further access. We will be happy to help you recover your account, but will need to verify some information about each of your accounts. Please provide as much of the following information as possible.

Guild Wars account information needed:…..

Regards,
GM Emrys
The Guild Wars Support Team

I immediately responded with all the information asked of me, still waiting. Seems like a simple fix here guys, my account wasn’t used for anything illegal, lets get on the ball.

Blake

My main account was hacked on Tuesday, fortunately I have a second account in my household, which is what i’m using to type this message.

I raised a ticket immediately, but I have received nothing from Areananet other than the automated response.

This is ridiculous, the hackers changed the email address on the account, so I can not log in to it at all.

I understand that I’m not the only person in need of support here, but these hacking incidents happen a lot after the first week or two of a new game, you guys should have been prepared for it and have the process and staff in place to meet the demand.

My ticket number is 120904-008678

Hacked Account [Incident:120904-007963]
Created a ticket 3 days ago and still waiting on a response.

120903-003243
Waiting.
Slowly losing patience, too.

120904-004486- Logged on in the morning and was permanently banned.

Log on screen now says there was an attempt to hack my account so they banned it to protect me. Nice, but this was 6 days ago. I know you guys got a lot on your plate.

Please help!
TIA!

I’ve had the exact same problem except I’ve been down since last wednesday. Just saying it could be worse, I guess.

I planned on playing during the one day headstart as I had free time that day but due to a misunderstanding I only got my headstart key on the Monday. Two days before that I had received my retail copy of the game and had created an account with that information, which is the account I am posting on. After I gained my headstart code I was unable to activate it on this account so i ended up creating a new account and opening a support ticket to question if anything could be done to remedy the issue.
I currently have a disabled headstart account with a level 34 on it which I would love to continue to play but I can’t because of this problem. I did receive a ticket reply which simply told me to continue playing by switching to the other account, but completely avoided the fact that I wished to continue playing on my currently existing character. I have only played in this account to try out another class to see if I liked them and don’t care in the slightest if I lose them.
Would it be possible to have the key on the account I am on revoked and let me apply it to the headstart one instead or any other way around it?

My headstart account has the username: Exilion.3465.
The ticket I have left open has this ID: 120827-009282

Thanks and please help, I really don’t have as much time as I used to so starting again fully would be far from ideal.

TT# 120903-007111

Submitted this ticket three days ago, no response as of yet. What gives my Guild Wars bros?

Your GW2 Username: kemaru.9401
A detailed description of the issue that you’re experiencing: Since 08/30/2012 Banned without reason, I think my account was hack, but i’m not sure.

Any error code that you are getting: 45:6:3:2114

Since 30 of August I can’t play to Guild Wars 2.

I’m Banned without reason. I think that my account was Hacked but I don’t know because nobody answers my tickets.

Hacked Account – Ticket submitted August 30 – Ticket number 120830-009267"
120904-006554
unresolved
04/09/2012

Hacked Account – Ticket submitted August 30 – Ticket number 120830-009267"
120904-005224
unresolved
04/09/2012

Problema con mi cuenta: Baneado sin motivo
120831-020406
unresolved
31/08/2012

All of there without response…

I’m desperate

I’m having to post from my brother’s account since mine is hacked, which doesn’t make sense. ‘Post here if you’re hacked and haven’t been helped’, you can’t post if you’ve been hacked….

Ticket refence: 120905-009093

Please do something about this, I bought this game for me and my brothers (2) so we could play. Now I’m $200 down and cannot play with my brothers as you still haven’t even acknowledged my ticket. Please get on this arenanet, you will lose a lot of players over this lack of urgency and lack of simple communication. Sad.

account of my brother hacked they submit ticket but no response pls read ticket
number of tiket: 120906-006439

Hi,

I got permabanned 4 days ago.

I acted like a fool by participating in an inappropriate group chat (map channel) and crossed the line.

I understand I should be punished for my actions and accept that but I feel a permaban is a bit extreme.
I did not participate in racism, sexism, religious or political discussions nor attack anyone personally.

From what I read from the staff on here, it’s extremely hard to get a permaban for chat offenses so I am wondering why I got a permaban instead of a temporary ban.

I really hope you can shed more light on this.

It saddens me to have to give up on this awesome game over a stupid move (on my behalf) like this.

Incident: 120905-008337

I kind of agree with him it’s a bit harsh to give a permaban for a chat offence. Or was there some other reason to permaban him?

Hello
my friend got hacked 7 days ago and still doesnt have an answer. You said hacked accounts get help within 72 hours. He is waiting over 170 hours now. Please check his ticket and help him! Thanks

120830-016564 is his ticket

Xceptional.7985:

Hi,

I got permabanned 4 days ago.

I acted like a fool by participating in an inappropriate group chat (map channel) and crossed the line.

I understand I should be punished for my actions and accept that but I feel a permaban is a bit extreme.
I did not participate in racism, sexism, religious or political discussions nor attack anyone personally.

From what I read from the staff on here, it’s extremely hard to get a permaban for chat offenses so I am wondering why I got a permaban instead of a temporary ban.

I really hope you can shed more light on this.

It saddens me to have to give up on this awesome game over a stupid move (on my behalf) like this.

Incident: 120905-008337

A permanent ban for offensive language seems a bit extreme…

#120906-006312

Friends account hacked and password changed

This is written for my daughter. She have never been able to log into her account. We receive error messages stating her email is not valid or not associated with an account. Initial verification email was *not*received in the account creation process. Her serial code is now considered to be in use.

She created an support account and submitted a ticket on 9/2/12.

Ticket: 120902-015723

Once again, this is for a new user whom has not been given any access to the program.

My friends account got hacked on the 3rd of September and he is still waiting for a reply. The email was changed and he didnt authorize any such thing. So anything the account is being used for is not him, but someone elses doing. Please help him out in getting his account back.
Ticket number – 120904-009601

update on account number for our guild leader 120906-007466

120831-008189 (duplicate lol)
120904-002635

August 30: Hacking my account.
August 31: send warning ticket (120831-008189)
September 2: you send me a password not working
September 2: reply your mail warning of the problem
September 5: you send me an email saying that I have many ticket and change the ticket 120831-008189 to duplicate.
September 6: I’m waiting for my password.

Deadmen.8219:

Here’s my ticket

1. :120905-003185
   #: 120905-002798

A week back i reported that i had about 2g missing in my inventory, thinking it was a glitch but i reported it anyway in-game (so i assume due to all the bugs fixes my report went missing) So today i wanted to play but and error appeared stating that my account has been permanently banned due to gold selling. I sent a ticket. But during that time a friend who was in-game said that my Character was online. So i sent another ticket to the Hacked account category. I didn’t get any emails saying that my account has been logged-in with a different IP so i don’t know how this could have happened. I assure you that I AM NOT A GOLD SELLER and i have a lot of friends who are playing GW2 that would vouch for me.

Anyone in this thread has resolved their problem? No one? I don’t want to be waiting weeks and months just for this T_T

My friend’s account has been unaccessable for the last 4 days, ticket has been in since Monday. This is getting to be ridiculous, especially considering I payed for his game, so this really infuriates me. Why is this taking so long?

ticket # 120904-000371

120906-005416
——

If I try loging into my account it says: “Account doesn’t exist” or “E-mail doesn’t exist”

But the funny part: If I try to create a support login with my secure E-mail (which you verified by the way) it tells me, that there already exist an account with this E-mail.

Included in this ticket are:
—————————————————
- Serialnumber
- Error-message
- Your E-mail about changing my Accountname, which I never aknowledged nor pressed something like “yes, do that”
—————————————————-

Good evening,

I’m writing this – like many others – on someone else’s behalve.
My brother had the game for 1 day when he aswell couldn’t log in anymore because his email address wasn’t valid anymore – he did get a mail saying his address linked to his GW2-account was changed (oh the irony).

A suggestion maybe: when you or someone else changes the address linked to your account, the mail you get reporting this should mention the new email address, might help solving it on your own.

His ticket number:
120 905-009 870

Thanks in advance for the help.

Hi, please help, Arenanet! I’ve been unable to play since the grace period ended since my serial code went onto this account instead of the correct one.

Account Support asked me for confirmation over 24 hours ago if they could shut down this account and reinstate the correct one or issue a new code for it, I answered yes and I’m still waiting I’m dying to get back to the game, but I’m still stuck waiting :/

Ticked ID: 120828-022951
For some reason, it went from “Waiting” to “Updated” without anything having been updated

I submitted a ticket on 8/30 [120831-005984] with the title Account Hacked and Banned and I received a response but it just said that it would be looked at. I read that I should post if its been more than 72 hours and I followed the directions in the prioritizing instructions. Thanks

EDIT: Finally Got my account back, thanks!

Hi, this is my friends account. Mine got hacked several days ago and still no response after several e-mails.

EDIT: Still no reply. My email was hacked and used to activate the account, but I recovered it and sent you a new ticket with a picture of my game box and serial. My current tickets are: [nº120906-008409] [nº120904-007693] [nº120907-001427]

120830-018172

i opened the ticket last thursday, then i got told ill be unbanned within 72h. did not happen.

monday i got another mail. i would be unbanned within next 48h. did not happen.

could anyone please help me? no information at all. i am unsure when i will be unbanned, i hope before tomorrow (weekend)

my ban is now for more than 1 week

EDIT: UNBANNED JUST NOW. THANKS TO THIS THREAD

Got banned because my account got hacked on the 28th of august, no answer since then:
First ticket (FR):
120828-005968
English one:
120830-009948
Because i close those (priority problem) here’s the latest one: 120904-009007

Please help, i’m so tired and i only got to play two days since release…

Hacked Account
_________________________________

Hi, a friend of mine’s account got hacked and he also tried several times to get in contact with the support since Aug 30!

Ticket ID : 120906-004891 ( made after forum post )
Ticket ID : 120830-014847

I was the second reply in this thread, and I’ve been waiting since the 31st – still 0 contact from your support staff. Will be issuing a chargeback this evening if the issue is not resolved.

Ticket: 120831-017385