Guild Wars 2

Thank you for at least putting my ticket in here: 120908-004831

I lost my cool during my forum post because it seems so weird to have my account restored only to have it permanently banned. It feels like a huge slap in the face and extremely demoralizing on what should but a fun game experience.

I know you guys are swamped, all I ask is just a little more in-depth look at the accounts being restored so that this issue doesn’t even have to happen.

Thanks for your continued hard work and I hope I can get my account back and running soon. I’ve missed playing with my friends and guild mates.

120910-005932 Just change hackers email to mine and reset the pass . I would be so happy to finally play the game!

Gaile, you posted that 120906-001074 was resolved, which it is NOT. Please re-visit and review.

Thank you!

Issue: Missing Digital Deluxe Edition Items

Ticket: 120825-004180

The ticket was submitted on 8/25 and i still have not had my problem resolved…

Thnx for restoring my account, waskitten all week lol

My ticket 120907-004368 was listed as resolved but I still can’t log in.

120909-000820
Changed to billing and never got another answer…..my friend bought the game, got charged from NCsoft and never got the serial or anything.

Incident: 120826-007493 – Tome of Influence bugged when I used and didn’t give any influence, vanishing after use.

Submitted back on 8/26. I never received any replacement item (I wasn’t even aware that there was a wave of replacements sent out until just a little bit ago today).

I received a very generic “sorry about the wait” response back on 9/12.

No resolution yet, unfortunately.

Ticket submitted 25th August, still awaiting solution: 120825-035702

Received 2 responses from the Support Team, first on 25/08/2012 04:19 PM and the second on 29/08/2012 03:13 AM . Total silence since then, ticket was auto-closed on 10th Sept., followed by an email asking me to confirm if I still needed help. I clicked the link in the email and did indeed confirm I still needed help.

Still being deafened by the silence from the Guild Wars Support Team. After 21 days I’ve pretty much run out of patience!

9/02/2012 – No resolution

Original Ticket: 120902-017847 (Closed without resolution?)
Previous Ticket: 120911-005778 (Updated, GM response to an issue not my own)
Current Ticket: 120913-006861 (No response)

I sent items in game to my guild master while he was in the midst of a server transfer. The items were never received by him, and were never returned to me. I sent test mail after the transfer and it sent.

I got a response from a GM saying that mail can’t be received if your inbox is full, which is not the issue I was having whatsoever. It wasn’t just random mail, I had expensive materials totaling around 10g at the time of purchase, and I’d really like for this to be resolved!

I put in a ticket on sunday the 9th because my account was hacked and all my gear/gold/banked items/crafting materials were stolen. Also my mail was deleted. Is there a way to get my gold/items back without having to roll back my account? Since it’s been so long i started playing again and would not really want to have all that work/time deleted. I logged on while they were stealing stuff I believe and was able to change my password and protect my two lowest level characters.

120909-004664 was the ticket.

Dear Gaile,

Yea not sure how ur entire priority stuff works but I’ve been waiting since last month on one ticket and for a week now for my 2nd ticket.
1. 120831-018521
2.120908-003334

I just want to get unbanned already, but I keep getting these.. how do I call it, solution who do not fit at all..

120824-003258

Ticket was submitted on 8/24.

hello,

Incident:120908-002470

Still waiting for a reply.

TIcket 120910-006578 is still waiting to be resolved.

Day number 7 for my friend who got hacked, and no response so far other than the initial automated message – nothing to say it’s being looked at, no human response to acknowledge the issue, and in the meantime the hacker has changed his server at the very least. I know he would appreciate even being told a planned timescale for the resolution, especially as it seems a lot of people are finding that even once they have their account back it gets banned for the hacker’s abuse…

Ticket number 120909-007232

Hello, a guildy still can’t play and his account is in use by someone else, please contact him asap:
ticket from 08-09/09
120909-004741

7 days today. it’s quite unfair guys…

21 days no resolution.
#120826-009648

Hey guys, i post this on behalf of my friend whose account got hacked 5 days ago.
He instantly called the support for help but received nothing but a automatic generated answer, asking for cd-key and stuff even though he already posted them in his first question.

Issue: hacked Account

Ticket ID: 120910-002635

My account has been banned during my rehousing, So during that time my account has been hacked and taken away from me to play on ): Ticked is now 6 days old.
ticketId = 120909-002315

Gr, Johnnei

120909-005316 has not been resolved, 7th day waiting.
Funny how they ask ppl who have their accounts hacked to post here.

My brother’s account has been hacked, still no response after 1 week.

Ticket number: 120909-003228

Hello, I was able to get my account back to my email and reset the password, but I still can’t get into the game. Getting a message saying: “We have detected your account has been accessed by an unauthorized individual. Your account has been disabled until this can be resolved.”

Ticket #: 120908-004763 (7days)

Thanks for the help, cant wait to play.

“120908-000014 Resolved (at least as far as the refunds are concerned)”

But…my account is still hacked and I can’t access it. I do appreciate the refund, but when will I get to play again? Been over a week now.

I had a similar issue on launch of headstart. Purchased 4 pirate outfits by mistake when only intended to purchase 1. Sent a ticket in, similar response that they can’t undo purchases even for lag. When the system gives you no indication that it worked, I don’t think this is a good response. I’ve been a customer since Prophecies, and purchased every campaign/expansion and numerous character slots/costumes. To make matters worse, I even deleted a character wearing one of the outfits not realizing he had it because I didn’t see it in inventory or the hero screen because I was looking at my Armor and not Town Clothes.

help friend account hacked they changed email and password

HACKED ACCOUNT [Incident:120915-003450]

Guild Wars 2 display name is: McNasty.5107

“we have detected that your account may have been accessed by an unauthorized individual, for your security, further account accesses has been suspended until this matter can be resolved. To restore access to this account, please contact support and one of our representatives will assist you”

I’m waiting 7 days for restored a response only automated message:D

Ticket #: 120908-007658 09/08/2012

120910-006129
No reply yet. Made a purchase on the Trading Post was overcharged.

Writing this for a friend since he can’t post it himself obviously.

Hacked account
120909-003240
Hackers changed email and password. Hackers transfered server and is online 18hours a day since the theft.

120825-002660

GW1 / GW2 linking issue with no HoM rewards.

Open since August 24.

Please help

Hello,

I’m posting from my wife’s account as I can not access mine.
My account was stolen/hacked and I have been unable to access it. The email has been changed. My email has been secured since this happened. I have had my password changed up and computer scanned. A friend directed me to this thread and any help would be great!

Username: Bum.9274
Incident: 120911-000802

Hello. Posted for a friend. He allready waitting 10 DAYS, someone hacked him ackitten and stolen e-mail(login). Ticket number : 120907-004183 Thanks for help

Incident: 120904-010932 (originally started under another ticket on aug 31 which was resolved improperly).

Received communication 9/14 from a CS rep at 7:23 est asking for me to select an option to properly resolve my ticket. I responded roughly 20 minutes later (give or take a few) and was wondering if there was any headway?

I truly appreciate all that the CS has worked for and all the explosive rages they have experienced (not an easy task by far) and for the forum admins for keeping the peace as best they can.

Thank you!

Posting for a friend, has now updated some stoofs.
120911-007734

Mods do not just lock this and tell me to open a ticket, I had my account hacked and this morning received an email stating it was corrected and they sent me my email username and password.

One problem, when I go to login it says no email/username exists, I returned an email to the one they sent me and I still have no word. Stuff like this -if it is not- should be in a priority pile I will be extremelykitten if I have to wait another 48+hours to hear back again, just to have them correct this issue they claimed they already fixed.

Can someone get in touch with me to confirm that support knows my issue is still not solved and can set my account so I can actually login to it

120913-003014

ps: not on my account now, borrowing one since there is the catch 22 of not having an account to get help.

Posting for a friend of whom has now updated many an item.
120911-007734
Thanks in advance.

120910-000452

Ticket submitted 09/09/2012

Every time I sell items on the Trading Post I receive 0 money in my Trade profit tab. It shows that I sold items in the “Items I’ve Sold” section. This has been happening for over a week.

Please stop using the word shortly, when you don;t mean it, your definition seems to mean , we will get back to you in a week or si, or when hell freezes over. What ever it is, it is not a short amount of time.

Another weekend not able to play, my character will have staved to death by now, I hope you can live with blood on your hands.

For the sake of many Kittens, SORT OUT THE SERIAL KEY ISSUESkitten!!!!!

Issue: Hacked account

Ticked: 120909-004213

I’m writing from a friend account because of the hacked account I can’t login to the forum, and the ticked is almost a week old, hope to have it fixed soon….

Posting this on my wife’s account since I cannot log in. Been unable to log in to my account since last Saturday night.
[Incident:120909-000943]
I have gotten 1 response that asked for my serial key, which I do not have anymore. Bought the game online, and the email with that info is gone. I don’t care if my characters are gone, stuff is gone, whatever. I just want to play again.

Issue: Hacked Account

Ticket: 120909-003690

This query was submitted on the 9th of September and 6 full days have passed. To summarise, my account and e-mail was broken into whilst i was admitted to Hospital (after several attempts from around the world) and everything i owned – including the Digital Deluxe items – were liquidated and/or traded away via mail. Basically i don’t have a single copper to my name.

Thank you for reading.

120825-009729 created 08/25/12
Deleted 1st char with DDE items unused

info posted here:
https://forum-en.gw2archive.eu/forum/support/account/Collector-s-Edition-Item-Questions-merged/page/3

I know this is not a top priority but wanted to make sure it didn’t fall through the cracks. ty

I have been waiting for an update to my ticket reference number 120905-004000. I had a problem giving support the wrong serial code. When they restored my access they gave my girfriends account to me with my email address. I updated the ticket on monday the 10th right after I logged and realized my mistake. All releven information is supplied with my ticket. Please advise as to what I should do.

I have been waiting for an update to my ticket reference number 120905-004000. I had a problem giving support the wrong serial code. When they restored my access they gave my girfriends account to me with my email address. I updated the ticket on monday the 10th right after I logged and realized my mistake. All releven information is supplied with my ticket. Please advise as to what I should do.