Guild Wars 2

PainShot.7154:

Kamina.5476, you need to wait 3 days or more to post here. I know that being patient is very difficult in this situations (and I tell you with all the weight of experience). But you have just one option right now, and that is to wait until an agent answer your ticket.
If you can wait 2 days, and the agent support didn’t help you for that moment, then you can post your case here.

EDIT: i send you a PM kamina. It’s 3 days from the ticket creation, not the date of the problem.

Ok thank you, sorry for the misunderstanding. I gave an email to them from the day i found out and figured it counted as three days ago. Thanks again for the clarification.

Incident: 131002-001961

The person in question submitted the ticket on 2nd Oct. 2013, and has not received a reply yet.

Ticket nº 131002-000583 (Spanish Support finished)
Ticket nº 131009-001186 (English ticket continuation)

7 days pass, and plus support agent sent me to developers to continue my case.
As it is my intention to continue support in English, and apparently Gaile Gray does not read PMs, I open another ticket explaining the problem and previous support in English.

PD: Where are you Gaile!

131006-000058 Still no word from support from gw2 however NCsoft support sent me a very generalized email stating
“Hello,
We are contacting you regarding a recent purchase you made for Guild Wars 2, Aion, or Lineage II. On 10/1 and 10/2, a small number of purchases were duplicated resulting in a few players being double billed. Your purchase was identified as being within the timeframe of those transactions, so you may notice two charges listed on your current financial statement. We are reviewing all the potential double purchases now and will be refunding these in the next few business days. If you only show one purchase on your financial statement, you were not affected and can disregard this e-mail.
If you were affected, we will follow up with you and let you know when the refund was issued so you can check with your financial institution.
Sorry for the inconvenience, and thanks for playing our games. If you have any questions, please contact us at support@ncsoft.com and we will be happy to help you.
Thank you,
NCSOFT Payments Support Team” -my issue is that they just sent this, its beenalmost 5 days and iv been outed 200 dollars. This does not state they know who or what happend exactly or if they would help. It says maybe they will. All im concerned with is if my GW2 support team can assist in this? either from checking purchase logs or is this strickly a ncsoft thing now?

Posting for a friend’s account issue, since he cant login the forum himself, Ticket no. is #131006-00 00 46, account name is Mckenna.3804
It has been more than 3 days and still no reply, thx in advance

haha,it’s been a week since the guy first msged you guys.
He’s bugging me to write again, so, here it goes:

Case: ##131003-000497

Gaile Gray.6029:

Update: 11 October 2013

130928-001107 An agent responded on 28 September; please update to answer the questions. If you are not getting emails, please log into your Support Account to update.

As i have told you a lot of times now i have repsonded
I simply want my gear back so I can start playing again since I have wiped all of odd files from my computer, changed password and downloaded the security app.

EDIT: since i’m not getting anywhere with this ticket i have made a new one….

Hi guys,

Respectfully posting on behalf of a friend who can not access this forum.

Ticket 131006-001333. He has waited a week.

Feel free to contact me ingame or by email if you require any info from me for any reason.

Ticket: 130830-001244
It was closed without resolution, telling me to submit an in-game ticket. This was done in August.
I’ve gotten no feedback since then. I’m still unable to see guild chat, party chat or whispers.

Greetings Karl,

I have a friend of mine that got banned for a very un-explainable reason. He just want to help guildmates to transfer to server which he did mail the gold for him.
He filed a request last sunday(3 days ago) and still got no response. We would be glad & appreciate it if you process it anytime soon.

Here is his account name “nbvcxz.9248”

Ticket:
131013-001498

[Incident: 131015-000759]

[Incident: 131012-001167]

My main account got banned and on sunday happened to be 40% off so I decided to get another account so I can do something.
Forgot to add that my tickets been denied several times. Sorry for the inconvenience.

Ticket number: 131019-000089

okay this is very annoying, i bought the game yesterday and created an account. I have not be able to log into the game client at all. Says i have invalid password or username. I did send in a ticket and got a reply about an hour later that gave me a link to reset my password i did that. And still i can not get into the game client, I am able to log into the website but i just want to play the game

[—-001:002358:46016—-]

Adding ticket number: 131022-000166

kittenonabible.3047:

okay this is very annoying, i bought the game yesterday and created an account. I have not be able to log into the game client at all. Says i have invalid password or username. I did send in a ticket and got a reply about an hour later that gave me a link to reset my password i did that. And still i can not get into the game client, I am able to log into the website but i just want to play the game

[—-001:002358:46016—-]

Make sure you are using the email associated with your game account to log in. Using your display name (s******bible.xxxx) will cause an error.

Inculpatus cedo.9234:

kittenonabible.3047:

okay this is very annoying, i bought the game yesterday and created an account. I have not be able to log into the game client at all. Says i have invalid password or username. I did send in a ticket and got a reply about an hour later that gave me a link to reset my password i did that. And still i can not get into the game client, I am able to log into the website but i just want to play the game

[—-001:002358:46016—-]

Make sure you are using the email associated with your game account to log in. Using your display name will cause an error.

i am using my email it still isnt working

Incident: 131007-001157

I am very happy if you visit my thread in the forum.
https://forum-en.gw2archive.eu/forum/support/account/is-it-caused-by-Logitech-SetPoint/first#post3072087
thanks,
sorry for my bad english

Hi there,
I’ve created a ticket around October 14th about changing my email address. After being asked several account related questions, I’ve yet to receive any follow up. Ticket number is 131014-000836. Can I get an update please?

Yeah, that’s going to get forcibly changed now that you’ve so thoughtfully brought it to moderator attention. I think there are very few games where any profanities in usernames are allowed.

posting for a friend again, ticket no. 131006-000046 got a positive response from support but still can’t login, account name is Mckenna.3804

Posting on behalf of my friend as he cannot log into his account anymore.
Request 2166: Account Permanently Suspended (request #2166 ) [incident:131025-000129]

His account got suspended halfway while playing for no apparent reason. He did not even violate any of the game rules.
Please look into the matter. Thank you.

request #7306
Asked to make a diagnosis. The problem still remain relevant.

I’m posting on behalf of my friend who was banned for supposed “botting”. Both of us bought the game two weeks ago, and first time any of us even heard of the term “botting” was couple days ago when he was kicked out of the game with his account permanently banned. He has just collected enough gold to buy full berserker armor set buy selling raw materials he personally farmed for two days straight, when he was banned.
Please fix this issue.

Account name:
Rakatosh.5439

Request#9845 Login Issue.

Have been trying to login for the past 24 hours.
Can log into the forums but not into the game? I send in this support ticket . but have yet to recieve notice.
Tried the password I had wrote down when i changed it last time did not work.
yet on the forums i can enter without any issues

Please fix this issue.

Once again I’m writing on behalf of my friend (account name: Rakatosh.5439) regarding his banned account.
Today he received mail from GM Fluffy (Guild Wars 2 Support) in which he said that account was reinstated although it allegedly was involved in violation of some kind.
When he tried to log in, he got the instructions to verify his account and change password.
He didn’t immediately do that. Instead, he closed the window and went to the internet to verify how procedure works.
When he tried to log in for the second time, he was stopped by the same message he was getting before his account was reinstated.
He waited for three days and now, when problem was supposed to be resolved, he is back to square one.
Please fix this issue.

Also, both him and I would be grateful if you could give us the answer what was the exact thing, or at least the closest that you can freely say, that got him banned, because in last mail he also received a warning not to do, whatever he did that got him banned, again. Problem is that he just doesn’t know what “it” was. Please help him, send him mail with better explanation of violation or whatever else you can do.

Once more, account name:
Rakatosh.5439

Request #18497 “Account Terminated” created

Gaile, would appreciate any movement I could get on Incident: 131012-000946. I filed this ticket on Oct. 11, and they told me they were going to accelerate it, but that was nearly two weeks ago, and I`m still dealing with the issue daily.

Help!

Edited to add: here’s the new ticket number tied to it as well: Request #2684

Hello Gaile/to whom it may concern,

Help me please, item issuse. Received some progress via email few days ago but no replies since. Hoping it can be resolved asap.

(request #6807) [Incident: 131020-000610]?

I’m posting on behalf of Baker.4390.
Please look into the following ticket: (request #3287) [Incident:?131027-000?471

It was originally raised on midnight October 23rd 2013

Please look into this ticket. The hard part is done, but GW2 support just needs to send me the new serial…
Incident: 131023-000981

okay i made this ticket before the support site upgrade: [Incident: 131020-002091]

that day i made a new one since i read that old ones won’t be carried over which is : (request #906)

Please could someone look into my ticket because I did reply to the email from GW2 to state my original ticket had not been read correctly.

I selected the correct reward skin (Greatsword) as per the description on the skin but the wrong one (normal sword) is on my account however it has been read as I selected the wrong one when I did not.

All I want is for the error / bug (which is not my fault) to be corrected please.

Details are:

Incorrect Achievement Reward (request #5927) [Incident:131026-000074]

Thank You!

Request received: 15906:Problem in the account. (request #15906)

I have this ticket is 3 days and so far have not received help.

Hello,
My request number is 1301 and I submitted my ticket asking for help with my account because it was hacked and I lost a lot of my gold and items. I received a response back stating that it was indeed hacked and they could revert my account back to before it was hacked but I’d lose everything after that date. I emailed back stating that I would like my account reset back to October 22 but have not heard back. Thanks in advance for the help.

Hello,

I’m posting on behalf of a friend who can’t log into the game or the forums. His message:

Wednesday night, 10/23, my Internet went out. (I wasn’t playing GW2 at the time.) On Thursday, when I tried to log into the game, I received a notification to check my e-mail for an authentication link because I was logging in from a new IP. I found it in my Spam folder, followed it, and logged in fine, forgetting to check the option to remember my current IP.

A few hours later, I tried logging into the game again, and got the same notification. This time, however, there was no e-mail, not in my Inbox or Spam folder. I tried going to the Account Recovery page, but I only have the option of resetting my password, which I haven’t done; the button for “Disable Linked Authentication” is greyed out. If I try to log in via the web site, I get a similar message telling me to check my e-mail for an authentication link.

I submitted this ticket on Thursday and got a reply on Saturday, which told me to go through the same steps (check Spam, try logging into support) as I said I had already tried. I responded to that asking for more useful instructions and have yet to hear back, except for an immediate automated response that I found confusing and wasn’t sure if it indicated I should resubmit a ticket or wait for a further reply. I have since tried to log in several times with no success. Since it’s been three days since that response, I decided to take this route.

Thank you for your assistance.

Account name: karzender.6397
Support ticket: #4797

ticket according to the new system #1562

Hi Gaile. I’m putting in multiple ticket numbers for several people who’ve told me that they haven’t heard anything back for a while. Ticket numbers are 21054, 14479, 1171. Thanks!

Hello! I’ve had my ticket number 9880 in the queue for about 4 days now. I would appreciate it if someone could provide me an update. Thank you

Hello!

I got falsely banned three days ago in cursed shore for ‘botting, macro’s etc’
I already made a ticket, and a follow up one it has been three days, and I read on the site, from older threads that after three days I should make a post if my issue has not been addressed. Now the tickets have been merged I’m just not sure which one is the number for the merged ticket, the two tickets are #13301 and #16958. I’d really like to get support on this because as you know the new events have just released and I’m missing out!

I have kept checking my emails every 30 minutes and this has been absolutely painful not being able to play.

Hello my ticket, request #4289, is still unresolved. They asked for my permission to complete my request, and I sent them a reply giving it to them. I have yet to hear back from them or have my request completed.

Last reply sent: Oct 27, 2013

Hi,
Seems as if my ticket has fallen through the cracks
Please make sure nothing is wrong.

Request #6923 [Incident:131025-000734]

Cheers
Beerdog

My issue has been Resolved ty

Love you Gaile! Thank you!

Hello. I need ticket #11290 looked at. I sent an email reply authorizing the action but I don’t think it reached Guild Wars 2 support.

Because I didn’t think it went through, 4 days later I submitted ticket #24141 through the Guild Wars 2 support website to follow-up on the previous ticket. I got a response back from #24141 but it was not the resolution that I wanted for ticket #11290.

Thank you!