Guild Wars 2

Hello,
I still haven’t heard from anet on my issue
My ticket is 121008-003238

Reference #: 121011-000390
Date Created: 10/10/2012

Caught by surprise by an account termination. I have done nothing to warrant it which made the lack of being able to log in surprising.

I submitted my ticket #121011-000236 on 10/10 (Error Code: 45:6:3:2114). I have gotten no response since 10/10. Could someone look into my ticket.
I want to why i was banned. I was actively playing with a guildmate when I got banned. I was not and have not used any third-party software (I run GW2 in Steam). I do not and have not used any sort of macros. AFK’ing… I admit that I AFK to… check wiki, IRC, smoke and/or take care of my one year old son. I want to know how this is going to be fixed.

Reference #: 121010-000541
Date Created: 10/09/2012
I still haven’t heard from anet on my issue

Ok, 4 days without any answer from suport. 4 days I cant login and play…
I have posted this yesterday. 4 days and counting!
This is the reference 121011-000086

and today, I got my answer! Might be some kind of joke, right? After 4 days and the account goes on suspended, this is the answer I get from my ticket, and my answer for the lame answer……

Customer Renato Ferreira via CSS Web 10/14/2012 12:01 PM

My account is still suspended, I have read all the documents about conducts and policies, and I didnt brake any rule. Its being 4 days since I got this problem and opened this tkt, it should be solved already, I dont need answers for things are unsolved, pla respond next time with somethin like, “we have reviwed your situation and your account is unsuspended, we appologize for the inconvenience” or " you are suspended because you have done whatever that broke our rules" this kind of answer wont help me nor the game play for other customers that are having similar issues. Regards, frustrated customer!

Response GM Lloyd via Email 10/14/2012 11:21 AM

Hello again, (my comment here… -again??? lol)

If you are receiving this message, it should be because you have recently appealed action to block your Guild Wars 2 account.

NCsoft Account Support has many such appeals to process in a short amount of time. We are working as fast as we can.

Some of you may receive this message twice. If you do, it’s because multiple petitions were filed asking for help. Going forward, please file one support petition and update it with new information if you have any to provide. Multiple tickets cause confusion and can delay replies.

Some accounts might already be unblocked. If you haven’t tried to log in to Guild Wars 2 since the block was in place, please try again. If the issue is resolved, please reply to this message and let us know if you are still unable to log in to Guild Wars 2.

For additional information, please visit the following links for the Rules of Conduct, the User Agreement, and the Conduct Breaches & Outcomes:
https://www.guildwars2.com/en/legal/guild-wars-2-rules-of-conduct/
https://www.guildwars2.com/en/legal/guild-wars-2-user-agreement/
https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

Hello,

I received and Email from Support that Said that an answer to my Ticket was included below. Thin is there was no answer on the ticket. I also checked the support site and there was no answer there. attached a screen cap of the email. Ticket number is 121012-000109

Hello – 121010-001648 Still not solved, please take a look on it.

121011-003389 . says response was sent….there was nothing in the lines except asterisks.

Please review my ticket and let me know what I need to do to resolve this.
Thanks

Passed 3 days from the ticket I opened. No reply, no solution nothing. [Incident: 121012-001753]

About a week ago my account was hacked. I emailed support and I happily had access to my account within 24 hours. However, the next day I log on only to find that my account was permanently banned and terminated due to modifying the game, etc. I obviously didn’t hack or modify the game, someone else must have gotten access to my account once again. I submitted my ticket and got my confirmation email. No one has emailed me or responded for over a week. I recently submitted another ticket. Still no response. I would appreciate someone getting in contact with me and at least letting me know that the problem is being worked on.
First ticket: Incident 121003-002116
Second ticket: Incident 121015-000885

Posting this for a friend:

He has had his account hacked, and can no longer access it.
He got a standard reply email that said you guys had received the ticket, and that he could update it, but the update link doesn’t work.
We’ve been so, so sad, but after a week of waiting, I’m hoping this will help him clear things up.
Ticket # 121009-001325

Thanks!

ticket #121012-001916 is 3 days old without any real solution. I updated it after the copy and pasted message, which told me it would be a 3 day suspension. After 72 hours it still shows the attached error message, that they detected an unauthorized individual.

I am mad as hell to be honest, at least tell me how long a suspension is or what is going on with my account. Tell me that you work on something, just something…

Hello. First of all, my account was hacked on september 21st. I’ve came back home from a trip on Last saturday (7.10.12r). This day, i checked my email, and i found message from staff, that someone logged onto my account. I tried to log in, but the password was changed so i restored it. I thought it was fine, but after short time, i got banned. I didn’t receive any mail including reason of ban etc. The account just says im permamently banned. My question is, can you investigate this case?
Ps. Im writing here, since neither tickest, nor contatcing staff didn’t help (no responses at all)
121010-001648
121011-002003

Hi, 5th day, and counting… Cant log in…
121012-001701
121011-000086

my account was hacked or i can’t log in for some reason over 11 days ago sent multiple tickets given all details and emails i am using m sons account to try and sort this
the incident:121004-003039
account leethalstyles.8247
i have bought gems on this account it seems you just take cash and lock out account’s and don’t reply and hope we go away

Still not solved, please take a look on it.
121011-000035

day 3
Ticket ID: 121014-001845

My card won’t work on the gem store….
121011-003044
They told me my card is on 5 different accounts… Which it shouldn’t be. All I want to do is increase my character slots and this is providing to be a huge hassle.

Hi, 6th day, and counting… Cant log in…
121012-001701
121011-000086

Are 11 and 8 days enough for you to take care about my ticket? You contacted me once. When you wanted me to pay for yours game. But now when i got a problem, where are you guys, and what are you doing? Please take care of it. Im already angry
121010-001648
121011-002003

My friend is having issues with his account being hacked, its been over a week with the issue not being resolved. Ticket number is: 121007-002799

This is concerning a hacked account. Issue not resolved for over a week. Ticket number 121007-002799. Thank you for your time.

day 3,
still no response,
121014-003050

Hello there,
Today marks the third day of my ticket having gone unresolved, so I’m posting here in hopes that someone will be able to help me out.

My ticket number is: 121013-003170
I submitted it 10/13/2012

I purchased the game on the 13th, installed the client, and upon trying to log in was surprised when it informed me that my account had been banned due to gold selling. I know for a fact that it wasn’t me, seeing as how I’ve yet to even play the game! Honestly, I’m just really hoping this gets sorted out as soon as possible, and I understand that there are others with problems as well, but I’m just excited to eventually be able to play.

Your assistance is greatly appreciated!

Hello Gaile, i know this topic is just for somewhat ‘overdue’ support tickets, but i sort of have an urgency seeing i am volunteering during PinkDay in LA which is happening comming saturday… My account has been blocked for a false-positive gold selling offense…

A spam email I recieved came with a 1 copper coin attached to it, and i could not return the copper to the sender (likely due to the account already having been removed for gold selling). So the only way to delete the email was to accept the copper, to then be able to delete the dang email. (best sollution would be to allow deletion of emails containing items and having a ‘are you sure’-notice attached to it).

So now my account is blocked and ‘if’ i wait for 3 days it’s going to be saturday, and i won’t be able to help out during Pink Day in LA. Hence i wanted to ask if it’s possible to drop my ticket number here (121017-000204) and if you don’t have any more pressing tickets to deal with, if you could check up on my issue so that i can do my ‘duty’ during PinkDay.

Wkr,
Arghore

I submitted support ticket 121014-000662 over three days ago for blocked/suspended account. After review I updated it with information saying that I believe my account was hacked and gave ip addresses of the person(s) trying to access my account. I have not heard anything yet. Please take a look at my ticket and at least give me an update on the status of my account. Thanks for your time!

Old Ticket #120921-001242

I had a problem with the Trading post about a month ago and I did not receive any gems when I did the Trade Gold for Gems function. It took my gold however. The GM said to be patient and updated my ticket to “Waiting” status. I checked it recently and it says “closed”. I don’t believe a ticket should be closed unless it’s been properly resolved, hence the New ticket #121018-000814

121004-002047
Date Created: 10/04/2012 (I wait for 8 days)
My account was hacked, I wrote in a support (120925-004809), after which I returned my account, but after a few days there was banned for breach of the user agreement or rules of conduct
I not breach of the user agreement or rules of conduct, user agreement has been violated until my account was hacked.
Tell me, what exactly was breach from my Account? Then maybe I can help with investigation

My issue 121017-000204 has been resolved, thank you very much for restoring my account to all it’s glory… Onto Pinkday ! …

Okay I think I have the login errors solved but here’s a summary of my problems still occurring.

1. I cannot log into my support account. I created a support account and it worked fine for a few days, but now I get an error when I try to log in. In addition, the password reset option does not accomplish anything. I spoke extensively with someone on the phone about this issue, and for some reason the emails are not sent to my Gmail account. I have confirmed that they are not being blocked or put in the spam folder. I suspect something else is at play because there is no reason my original password should have stopped working in the first place.

2. I have made repeated inquiries about salvaging my old character names from my first GW2 account that was disabled per my request. Some support has hinted that this may be possible if the old names could just be deleted, presumably I could reuse them, but as far as I know, I no longer have access to the original account to delete the old names.

(The ticket most relevant to these problems is 121015-000466)

Hi. I know that I’m breaching CoC when I’m posting on behalf of another person who’s account is suspended. The person in question is my wife, and I’m doing this since apparently she’s also been blocked from the forums, since when she tried to log here the system tells her that she can’t do that since she has no access to GW2.

The account is Jangsara.4350 and the support ticket number is 121016-002257.

Her account was suspended on last tuesday (16th) for unknown reason, so far all response she’s had from support has been two messages that told her that her ticket has been transferred twice, once to a senior support person and then again to payment section.

At this point I won’t hope that the issue will be resolved before the weekend, but it would nice to at least hear from somebody who could explain what has happened and what the reason for the suspension is. Naturally if it would be in any way possible to resolve the situation before the weekend so she could continue playing would be marvellous, but like I said I won’t hold my breath waiting for that to happen.

Thanks and apologies.

-616-

My ticket has been open since Wednesday still unresolved. I was wrongfully banned, and would like to play the game which I really enjoy. Since it is late Friday I suppose, no one is working support on the weekend, and It is unrealistic to ask that I get my account (that I paid for) back before Monday.

Support Ticket is 121018-000245

Hello, my ticket still hasn’t been answered and it’s been like a week. Itsays my account may have been accessed by an unauthorized individual and I haven’t been on in a month or so. The error code I get is 45:6:3:2114

My support ticket is 121016-000454

Hello.
I opened my ticket on the 17th, it’s now the 20th with no response. I updated it yesterday (19th).
Subject: Account terminated
Support Ticket number: 121017-001567
Created on 10/17/2012

Thanks.

Incident:121018-002082

This has been on going now for 3 days.
The error message is “your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-world money”.
I had the same issue 2 nights and it was resolved within a few hours. Then when I played the game after 1 hour I got kicked form the server and the same issue occurred.
I contacted support right after it happened and have yet to hear a response from them.
I really want to enjoy this game, I paid full price for it and I haven’t even been able to play for 3 hours.

3rd day after creating my ticket, still made no progress.
Reference #121018-002905

My ticket is [Incident: 121019-000100]?

Been waiting for 2 days for me to get unbanned. My ticket was transfered to another department and I’m still waiting.

My ticket Number – Incident: 121019-000178

Have not heard from anyone yet.

Was banned for selling in game gold for real money. I did not partake in this. I noticed others trying to log into to my account (received emails). I have Changed passwords since then. I know everyone has been busy with tickets, and i appreciate you guys taking the time to resolve this. Cant wait to play again

Ticket number – 121018-001631

Wrongfully accused of selling in-game gold for real-life money. Got my termination message in-between my gaming session. I sure hope to hear from you guys real soon. More power to Guild Wars 2, and thanks

Ticket Number – 121019-000657

Suspended due to account issue (?). Agent has not responded for 2 days (yea, I know 3 days is needed, but today is the end of my holiday so…) Would love to have more information about the crime I committed to get suspended. (or get resolved so I can play)

Ticket no 121020-000341

Already 3 days aging. To reiterate, I jsut bought this game about 7 days ago. Played for 3 days. On the 4th day my account got permabanned for allegedly botting/afk.

Kindly escalate and unban me immediately!

EDIT: My issue was finally resolved overnight with support admitting my account termination was indeed wrongful. As I have my account back, no need to follow up on the below, though I do suggest a review of the process and tools used to initiate account terminations in the first place.

Ticket: 121018-002035

Summary: I opened 121018-002035 on Thursday. It’s now been 3 days since my access was removed due to no violation of the terms on my part (either it’s an error by support or some hackery).

Can you please help get this resolved? I’ve missed several guild events I was looking forward to, and looks like I’m going to be missing some of the Halloween event as well. Really frustrating.

Ticket: 121020-000494
Submitted it:10/19/2012
My Account:raiden.4958

I got an issue with during login

The following is message show after I login at the game launch:
“Your guild wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-word money, which is a break of the user agreement and rules of conduct. This action is permanent.”

But I did not use any objects that produced in game to trade in real world.
I used VPN since I play in China for the majority of time, I not sure if this will cause this problem.

Please help me with this.

Thankyou

Hi, my account is Elly.1958
I got an issue with during login
The pop out message said my account has been terminated for engaging in or assisting with gold or item sales for real-word money, which is a break of the user agreement and rules of conduct.
But I did not use any objects that produced in game to trade in real world.
Even thought I live in Canada, but I used VPN sometimes, I not sure if this will cause this problem.
Please help me with this.
Thank you

Reference 121020-000483

Created
10/19/2012

I’ve submitted a ticket to appeal the decision on my permanent termination due to using third party programs. I’ve yet to hear anything from them for a few days now, so I’m posting here to see what the progress is on the review of my wrongful ban.

My reference number is 121017-000321

I need help please, my reference number is : 121018-000088