Continue crash of the game
Technical Support
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 64-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
EDIT: Numbers – thanks for catching that!
(edited by Ashley Segovia.8276)
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 64-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
Fixed it for you.
Why would he upgrade his 32-bit operating system to a 32-bit operating system?
Why would he upgrade his 32-bit operating system to a 32-bit operating system?
It’s a typo.
Why would he upgrade his 32-bit operating system to a 32-bit operating system?
It’s a typo.
really? ty for clearing that up for me. Whatever happened to a sense of humor?
Marmag.5823, from your log:
Memory: 8192MB RAM
Available OS Memory: 3538MB RAM <—- max you can use on a 32 bit OS
So yes, upgrade to a 64 bit OS if you want to be able to make use of the 8 Gig of RAM you have.
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 32-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
Hi Ashley, and wait… I’m kinda confused right now. If I go on the official website, I can see this (http://buy.guildwars2.com/store/gw2/en_EN/html/pbPage.buyguildwars2):
Windows Minimum System Requirements
Windows® XP Service Pack 2 or better
Intel® Core™ 2 Duo 2.0 GHz, Core i3, AMD Athlon™ 64 X2 or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI Radeon™ X1800, Intel HD 3000 or better (256MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouse
So The minimal system requirements is 2 GB RAM. Plus it is possible to retrieve a 32-bits game client for Windows. So you do support 32-bits Windows.
So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM. That is not an acceptable answer. Or maybe you should remove those requirements from your website and from Guild Wars 2 boxes…
Also, the game used to work great before the Wardrobe patch. Now it is just constant crashes and massive lag…
Look, I know that developers are working hard; I’ve been there before and I know how it can be, but this is definitely an issue they should fix. Its priority should be higher than it appears to be right now, especially if you look at all those threads about crashing and lag issues.
Thank you for your consideration.
“We don’t make grindy games — we leave the grind to other MMOs.”
-Mike Obrien, President of Arenanet
-Mike Obrien, President of Arenanet
(edited by Yunjii Sun.3512)
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 32-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
Hi Ashley, and wait… I’m kinda confused right now. If I go on the official website, I can see this (http://buy.guildwars2.com/store/gw2/en_EN/html/pbPage.buyguildwars2):
Windows Minimum System Requirements
Windows® XP Service Pack 2 or better
Intel® Core™ 2 Duo 2.0 GHz, Core i3, AMD Athlon™ 64 X2 or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI Radeon™ X1800, Intel HD 3000 or better (256MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouseSo The minimal system requirements is 2 GB RAM. Plus it is possible to retrieve a 32-bits game client for Windows. So you do support 32-bits Windows.
So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM. That is not an acceptable answer. Or maybe you should remove those requirements from your website and from Guild Wars 2 boxes…
Also, the game used to work great before the Wardrobe patch. Now it is just constant crashes and massive lag…
Look, I know that developers are working hard; I’ve been there before and I know how it can be, but this is definitely an issue they should fix. Its priority should be higher than it appears to be right now, especially if you look at all those threads about crashing and lag issues.
Thank you for your consideration.
While the client supports 32-bit versions of windows, with up to 4gb of RAM, using more than 4gb RAM (8gb in this case) does cause instability, not only with the OS, but with programs as well. My guess is that the client automatically installs as 32-bit in a 32-bit environment, and having the excess RAM is causing the instability. Upgrading to a 64-bit OS will not only fully utilize the amount of RAM available, but will use a 64-bit version of the client as well, which is able to fully support the extra RAM and won’t have the instability issues.
“You know what the chain of command is?
It’s the chain I beat you with until you
recognize my command!”
It’s the chain I beat you with until you
recognize my command!”
“So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM.”
People should not be installing a 32 bit OS if they have more than 3.5 gig (3 gig realistically) of RAM or installing more RAM than that if they have a 32 bit OS. It’s just wasted and might cause issues.
While the client supports 32-bit versions of windows, with up to 4gb of RAM, using more than 4gb RAM (8gb in this case) does cause instability, not only with the OS, but with programs as well. My guess is that the client automatically installs as 32-bit in a 32-bit environment, and having the excess RAM is causing the instability. Upgrading to a 64-bit OS will not only fully utilize the amount of RAM available, but will use a 64-bit version of the client as well, which is able to fully support the extra RAM and won’t have the instability issues.
Except that here Guild Wars 2 is crashing, not Windows. My point is that they are saying that they officially support that configuration; so telling people to go buy a new OS is not an acceptable answer.
“So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM.”
People should not be installing a 32 bit OS if they have more than 3.5 gig (3 gig realistically) of RAM or installing more RAM than that if they have a 32 bit OS. It’s just wasted and might cause issues.
That’s true if the PC is brand new. But considering the minimal requirements, the PC could have been sold under Windows XP and you know that most of XP were 32 bits.
It is true that it is wasted. It is true that it might cause an issue. But again, they claim to support that configuration.
And by the way: an acceptable answer would be something like: “Our developers are currently working to fix those issues. We apologize blablabla”
“We don’t make grindy games — we leave the grind to other MMOs.”
-Mike Obrien, President of Arenanet
-Mike Obrien, President of Arenanet
(edited by Yunjii Sun.3512)
While the client supports 32-bit versions of windows, with up to 4gb of RAM, using more than 4gb RAM (8gb in this case) does cause instability, not only with the OS, but with programs as well. My guess is that the client automatically installs as 32-bit in a 32-bit environment, and having the excess RAM is causing the instability. Upgrading to a 64-bit OS will not only fully utilize the amount of RAM available, but will use a 64-bit version of the client as well, which is able to fully support the extra RAM and won’t have the instability issues.
Except that here Guild Wars 2 is crashing, not Windows. My point is that they are saying that they officially support that configuration; so telling people to go buy a new OS is not an acceptable answer.
“So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM.”
People should not be installing a 32 bit OS if they have more than 3.5 gig (3 gig realistically) of RAM or installing more RAM than that if they have a 32 bit OS. It’s just wasted and might cause issues.
That’s true if the PC is brand new. But considering the minimal requirements, the PC could have been sold under Windows XP and you know that most of XP were 32 bits.
It is true that it is wasted. It is true that it might cause an issue. But again, they claim to support that configuration.
And by the way: an acceptable answer would be something like: “Our developers are currently working to fix those issues. We apologize blablabla”
But there is nothing the devs can do. The game client is crashing because of the issues with the OS not being able to support more than 4gb of RAM. On a 32bit system with 4gb of RAM, the system only uses up to 4gb of RAM. So typically windows uses 3.2-3.5gb of that RAM, and if it needs more for certain applications it will pull it from the video card. My guess as to whats happening is that the system is maxed out on how much RAM it can access, and is pulling it from the video card, which *COULD*cause faults with the client, as it no longer has access to that video cards RAM.
Also both the 32-bit and 64-bit versions are available on the same windows installation disc. I don’t think you need to buy a seperate code to access that, just run the custom installation and select 64-bit and go from there.
“You know what the chain of command is?
It’s the chain I beat you with until you
recognize my command!”
It’s the chain I beat you with until you
recognize my command!”
It is true that it might cause an issue. But again, they claim to support that configuration.
I don’t think ANet has ever come out with a statement saying “yes, your specific system will run this game guaranteed”.
The minimum requirements is a baseline for computer performance, nothing else. Yes, a computer with 2GB of RAM could potentially run the game, at the lowest settings and in an ideal environment. You know what’s not an ideal environment? Having an unstable configuration, such as running an unstable system due to being blocked by the 3 GB Barrier. Of course this works the other way too, which is why ANet has repeately discouraged overclocking. It can destabilize your system, and even if it means you can run the game fine on maximum settings because of it, you may very well be prone to crashes and the like.
Long story short, Ashley spotted a destabilizing point in the OP’s system and pointed out that he should get that fixed. Why is it so wrong of her to help someone create a stable system? Please explain that.
On another note, while upgrading to a 64-bit system would be the ideal way to stabilize the system, you could also go the other way of course. RAM sticks are much cheaper than a 64-bit OS license (at least if you’d like to go Microsoft), and I haven’t even checked to see if the processor is 64-bit or not (in which case that’d need to be upgraded as well), so an alternative, sub-standard solution could be to just pull out the RAM sticks and putting in 3 GB of RAM.
Le edit: Just peeked, it is indeed a 64-bit processor. I would strongly recommend investing in a 64-bit OS.
This post may contain a high concentration of sarcasm and irony.
If you are allergic to these ingredients, do not consume.
If you are allergic to these ingredients, do not consume.
(edited by Jigain.8231)
Long story short, Ashley spotted a destabilizing point in the OP’s system and pointed out that he should get that fixed. Why is it so wrong of her to help someone create a stable system? Please explain that.
Listen. I know Ashley is trying to help. The reason her answer is wrong is because it is basically like saying “go buy a new PC”. If you don’t understand why it is wrong, there is nothing more I can explain to you. No offense.
@everyone:
Also, OP is posting in the Tech Support section of the forum, which means he has a good reason to do so: he can’t enjoy the game because of technical problems. He is not criticizing your beloved game, so stop going all white nights here please…
“We don’t make grindy games — we leave the grind to other MMOs.”
-Mike Obrien, President of Arenanet
-Mike Obrien, President of Arenanet
Long story short, Ashley spotted a destabilizing point in the OP’s system and pointed out that he should get that fixed. Why is it so wrong of her to help someone create a stable system? Please explain that.
Listen. I know Ashley is trying to help. The reason her answer is wrong is because it is basically like saying “go buy a new PC”. If you don’t understand why it is wrong, there is nothing more I can explain to you. No offense.
So what’s the alternative? Ashley saying “we’ll work on it”, knowing full well that the OP has an unstable system that’ll most likely never be able to run GW2 without some modifications, no matter how they patch the game?
Or, if I phrase it differently – if you were Ashley, having spotted the reason why the OP cannot enjoy the game, what would you have said?
This is not a case of the White Knight Syndrome, it’s a (quite obvious) case of honesty and integrity.
This post may contain a high concentration of sarcasm and irony.
If you are allergic to these ingredients, do not consume.
If you are allergic to these ingredients, do not consume.
Long story short, Ashley spotted a destabilizing point in the OP’s system and pointed out that he should get that fixed. Why is it so wrong of her to help someone create a stable system? Please explain that.
Listen. I know Ashley is trying to help. The reason her answer is wrong is because it is basically like saying “go buy a new PC”. If you don’t understand why it is wrong, there is nothing more I can explain to you. No offense.
So what’s the alternative? Ashley saying “we’ll work on it”, knowing full well that the OP has an unstable system that’ll most likely never be able to run GW2 without some modifications, no matter how they patch the game?
Or, if I phrase it differently – if you were Ashley, having spotted the reason why the OP cannot enjoy the game, what would you have said?
This is not a case of the White Knight Syndrome, it’s a (quite obvious) case of honesty and integrity.
So you are telling me that all the people that are complaining of crashes on the forums lately, and they are a lot, they all have an instable system? Come on, be serious…
I can imagine that an unstable system can make things worse but the fact is that there is a stability problem with the last versions of the client and it would be dishonest to deny it.
What about those guys? https://forum-en.gw2archive.eu/forum/support/tech/Since-last-update-a-lot-of-client-crashes ; they are all running a 64bits Windows.
What about that one? https://forum-en.gw2archive.eu/forum/support/tech/Game-crash-problems ; Is he running a 32bits windows?
What about those? https://forum-en.gw2archive.eu/forum/support/tech/Crashing-due-to-a-Invalid-Character-Motion ? Those? https://forum-en.gw2archive.eu/forum/support/tech/CharMotion-has-invalid-matrix-crash
“We don’t make grindy games — we leave the grind to other MMOs.”
-Mike Obrien, President of Arenanet
-Mike Obrien, President of Arenanet
(edited by Yunjii Sun.3512)
So you are telling me that all the people that are complaining of crashes on the forums lately, and they are a lot, they all have an instable system?
No. I have never said anything of the sort. No one in this thread has said anything of the sort (well, except for you, just now).
What we are saying is that THIS PARTICULAR CASE has an unstable system. And that that’s why he cannot run GW2 reliably. Because, y’know, it IS actually why.
This post may contain a high concentration of sarcasm and irony.
If you are allergic to these ingredients, do not consume.
If you are allergic to these ingredients, do not consume.
Just wanted to mention, I got a similar heap error as the OP: my logs and such are on the https://forum-en.gw2archive.eu/forum/support/tech/Crashing-due-to-a-Invalid-Character-Motion/page/2#post4302318 because most of my crashes come from the CharMotion issue.
But I do have a 64 bit OS.
For the OP, yes, he is not using his ram efficiently, but that doesn’t mean that this specific gw2 crash is occurring for him because of his configuration. With the current information, there is no way to without a doubt say one way or another. After the next patch he may not notice any more errors, even with an unstable config. And considering the gw2 site specifies that 2gb is enough to run gw2, the OP has the option to remove RAM and keep his 32bit OS (as mentioned above but not by tech support). That would make his system “stable” as well.
(edited by Penarddun.6827)
I have never had any trouble running GW2 before , my game never crashed or froze , and have been playing since beta. I’m not sure what has happened because now I can’t even download the game as repair didn’t work. I haven’t changed anything at all , but since the last update it just won’t launch .
- Error Logs <—*
VerifyAccess failed or denied access with 0×80070716 – 1
Decode was cancelled in the middle of a file-load (0×0009814b0). Corrupted?
File size mismatch from archive for 0×0009814b0; expected = 2672, actual = 0
File 0×0009814b not found in main archive.
Deleting file 0×0009814b
Failed to load file 0×0009814b0
I have never had any trouble running GW2 before , my game never crashed or froze , and have been playing since beta. I’m not sure what has happened because now I can’t even download the game as repair didn’t work. I haven’t changed anything at all , but since the last update it just won’t launch .
—> Error Logs <—
VerifyAccess failed or denied access with 0×80070716 – 1
Decode was cancelled in the middle of a file-load (0×0009814b0). Corrupted?
File size mismatch from archive for 0×0009814b0; expected = 2672, actual = 0
File 0×0009814b not found in main archive.
Deleting file 0×0009814b
Failed to load file 0×0009814b0
The lack of continuity in customer service emails keeps the problems from getting to anyone who can fix these constant crashes.
The crash UI, Speccy and dozens of manual reports… and still no answers and the denigration that I am the problem is ongoing.
I know how to run customer service ticketing – and Anet does not.
Attachments:
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 32-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
Hi Ashley, and wait… I’m kinda confused right now. If I go on the official website, I can see this (http://buy.guildwars2.com/store/gw2/en_EN/html/pbPage.buyguildwars2):
Windows Minimum System Requirements
Windows® XP Service Pack 2 or better
Intel® Core™ 2 Duo 2.0 GHz, Core i3, AMD Athlon™ 64 X2 or better
2 GB RAM
NVIDIA® GeForce® 7800, ATI Radeon™ X1800, Intel HD 3000 or better (256MB of video RAM and shader model 3.0 or better)
25 GB available HDD space
Broadband Internet connection
Keyboard and mouseSo The minimal system requirements is 2 GB RAM. Plus it is possible to retrieve a 32-bits game client for Windows. So you do support 32-bits Windows.
So if you really support 32-bits Windows as the minimal requirement, you can’t tell people to go upgrade for a 64-bits PC with 8 GB RAM. That is not an acceptable answer. Or maybe you should remove those requirements from your website and from Guild Wars 2 boxes…
Also, the game used to work great before the Wardrobe patch. Now it is just constant crashes and massive lag…
Look, I know that developers are working hard; I’ve been there before and I know how it can be, but this is definitely an issue they should fix. Its priority should be higher than it appears to be right now, especially if you look at all those threads about crashing and lag issues.
Thank you for your consideration.
Thank you for your clear and concise layout of some of the issues.
Those of us who work in computers know that some of the issues are database issues that are being ignored more than anything else.
The crashes, after not having any before one of the updates, can’t all be a client issue.
The server side has serious issues that not one person in customer service will turn over to technical support – not once so far that I can see.
Attachments:
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
(edited by atheria.2837)
Hey there,
The issue here is your 32-bit operating system. You’ve got 8 GB of RAM in your system, however, due to the limitations of 32-bit operating systems you are only really using about 3.5 . In order to make full use of the RAM in your system and to avoid these crashes, I’d advise upgrading to a 64-bit operating system.
Your only other option would be to try tweaking your graphics options down a bit to alleviate some of the crashing.
EDIT: Numbers – thanks for catching that!
From the post that the person starting the thread, I can see that items are not being displayed and causing the crash…
If a database does an “unexpected” thing or finds “missing items” as in this and my crash reports, the explanation you gave was not even close to what would “fix” these issues.
Those are hints any good programmer will see as a corruption of the server communicating to the client. Something is literally “missing”.
Repairs may be necessary but Anet makes it harder than any other MMO to do a repair.
And if a repair is accomplished and the crashes continue – one can’t blame the computer or the OS for the above issues – “missing” anything isn’t usually on the client side… it’s the client trying to read what is “missing” out of the server database that could well have corruption or even theft occurring.
Tonight I had a soft crash – I had to use Task Manager (multiple times) to try to shut down GW2 – it had a memory leak like mad and that’s not on the client side… that’s something grabbing memory and loads of it.
Not keeping all IT jobs here is a major reason IT is so bad HERE. 33y IT 10y IT Security
(edited by atheria.2837)