Guild Wars 2

Seera.5916:

Aidez.2384:

Ticket 1389201 – 27/3/2015
Ticket 1406250 – 3/4/2015

Sincerely sorry about the double ticket, I was just unsure as to why it was taking so long, I know it adds to the que etc. If you could look into these I’d be grateful. Thanks

Close down the ticket you made last. Just reply to the automated ticket that it is a duplicate and that you’re closing it.

Roger that, all done

Ticket 1389201 – 27/3/2015
Ticket 1406250 – 3/4/2015

Sincerely sorry about the double ticket, I was just unsure as to why it was taking so long, I know it adds to the que etc. If you could look into these I’d be grateful. Thanks

1389201 – Submitted 27/3/15

Just trying to get some help with what I’m doing wrong in accessing my GW1 account, whether my pw, username or that character name is wrong.

Hello,

Just following up on my support ticket number 560286

Created: April 21
Update: April 23
Haven’t heard anything for 5 days

Thank you

This exact thing happened to me 2 days ago, account hacked, authenticator added and the account stripped, they also add support email address to your spam lists. Be careful people.

So the authenticator is off… I appear to have the account back, but literally everything is gone… guess it’s on to phase 2… restoring items!

Thank you for the link about account restoration that actually seems very promising!

Hopefully they can sort me out

Well when (if) I eventually get my account back and authenticator removed… I’m assuming I will have to then submit tickets to get all my materials, gear, gold, gems etc back… Sigh…

Hello,

I’m posting because my account has recently been compromised. It started with several authorization requests from places like Beijing and Taiwan.

Then progressed onto password change requests. At the time I was a bit concerned but just ignored the requests because well… I didn’t send them. So I tried to log into GW2, but alas, password has changed.

Now I’m really concerned, someone has email access as well as game access. So changed all my passwords.

Tried to log back onto GW2, nope wrong password…. but then I start to wonder if this reset password button works. Yep… just click it, and it sends me another change email. This cycle of me changing the password, someone else requesting a change repeats for a while. Until suddenly… Mobile Authenticator has been activated on my account…

I submitted a ticket about this to customer service on the evening of the 21/4/2014 and again on the 22/4/2014 It is now the afternoon of 23/4/2014. How the hell is the turnaround on these issues so slow? Even a simple, “hang in there, we’re investigating things” would be fine. But as of now my account has authenticator on it that I did not put there… SOMEONE HELP

And prices are still going up… 300g + for several

After over 600 attempt’s (the ones I recorded) with yellow 80 daggers and trying for Spark I’m done. I can’t justify farming gold for which there is no return at all. 250g + on the weapons now… good to see they’re keeping an eye on things.