Guild Wars 2

Hi Gaile,

Is there anything at all left on my ticket #120902-005108? I’m beginning to lose hope because its already quickly approaching week 3 that I have not been able to play. I know I’ve posted here before, but my issue still hasn’t been resolved. It seems it would only take a simple application of a new code to my pre purchase account, and disable my new one.

Thank you for your consideration

#120902-005108

My ticket has been opened for already more than 2 weeks now ;(

Is there any update I can be given? I’m already thinking by now my ticket is in limbo ever since someone switched it closed and my issue has not been resolved! Please, I’m dying to get back into the game.

Hi Gaile, is there any update yet?

Ticket #120902-005108

Hello Support Team,

Ever since 9/2/12, I have had a ticket open regarding my serial code issues (accidently made a new account insted of adding the retail code to my prepurchase account) and assumed it was on the final step of being escalated to another team for a reissue.

Ever since 9/11/12 when I got the response it was being escalated, my support ticket was "waiting’. I don’t know whether or not they required me to respond but nothing was asked in the ticket, it was simply notifying me.

Today I just checked my support account again, and to my shock, it wasn’t “waiting”, it was “closed”. I did not receive any correspondence or notification in my email or support account that my ticket was closed, nor why. I just immediately wrote a quick response saying “Please do not close this ticket, issue is not resolved yet”, which changed the status back to “updated”.

I really hope this does not mean I have to go through the WHOLE process again because its extremely frustrating that I haven’t been able to play on my main account for nearly 2 weeks now. Does this mean I have to be resent backwards in the queue simply for not responding to a notification email?

Thanks again!

Ticket #120902-005108

Hello Support Team,

Ever since 9/2/12, I have had a ticket open regarding my serial code issues (accidently made a new account insted of adding the retail code to my prepurchase account) and assumed it was on the final step of being escalated to another team for a reissue.

Ever since 9/11/12 when I got the response it was being escalated, my support ticket was "waiting’. I don’t know whether or not they required me to respond but nothing was asked in the ticket, it was simply notifying me.

Today I just checked my support account again, and to my shock, it wasn’t “waiting”, it was “closed”. I did not receive any correspondence or notification in my email or support account that my ticket was closed, nor why. I just immediately wrote a quick response saying “Please do not close this ticket, issue is not resolved yet”, which changed the status back to “updated”.

I really hope this does not mean I have to go through the WHOLE process again because its extremely frustrating that I haven’t been able to play on my main account for nearly 2 weeks now. Does this mean I have to be resent backwards in the queue simply for not responding to a notification email?

Thanks again!

I updated it as soon as I saw it closed and now its “updated”.

Ack Gaile is there any kind of update you can provide me with? I’ve seen other people with my same issue (serial key split) that have already been resolved. How long do I have to stay in the “waiting” period until i get a reissue?

Thanks for Everything
Ticket(#120902-005108)

#120902-005108

Still waiting for my serial key issue to be resolved! hope it is by friday

yeah phew. cant wait

Hooray i really think serial code issues are being worked on already. All i need is a new code issue and im good to go!

Response Erik via Email 09/11/2012 02:07 PM

Hi Alvin,

Thanks for contacting us!

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

I’m escalating your problem to Reissues, and you’ll hear from someone soon about reconciling your accounts via a reissue.

Please let us know if there is anything else we can assist you with.

Thanks,
Erik
NCsoft Account Support

Response David via Email 09/11/2012 04:31 AM

Hello Alvin,

Thank you for contacting NCsoft Account Support.

It seems the issue you’re reporting will require additional investigation.

I am escalating your ticket to a Senior member of the Billing Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,

Regards,
David
NCsoft Account Support

Hooray! It seems i got a legimate answer for my serial code issues. Not solved but I really hope its being worked on.

Response Erik via Email 09/11/2012 02:07 PM

Hi Alvin,

Thanks for contacting us!

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible.

I’m escalating your problem to Reissues, and you’ll hear from someone soon about reconciling your accounts via a reissue.

Please let us know if there is anything else we can assist you with.

Thanks,
Erik
NCsoft Account Support

Response David via Email 09/11/2012 04:31 AM

Hello Alvin,

Thank you for contacting NCsoft Account Support.

It seems the issue you’re reporting will require additional investigation.

I am escalating your ticket to a Senior member of the Billing Team to further assist you. Someone will be in contact with you as soon as the issue has been fully reviewed.

Thank you for your patience,

Regards,
David
NCsoft Account Support

Hi guys, I’m really hoping to get this issue fixed already. It has been more than a week that I have not been able to play on my proper account.

When I picked up my physical copy of Guild Wars 2 from Gamestop, I made the mistake of creating a second account with the retail code, instead of putting it on my pre purchase account.

My pre purchase account has all my benefits, and my character which I had leveled during the entire 3 day headstart period. I really do not want to lose this character because I had already spent a lot of time gathering, crafting, leveling, and such.

Please note my other request in my ticket, if it is not possible, then it is perfectly acceptable to continue on ahead. I am mainly concerned with the character in my pre purchase account.

I have also not received any “5 day emails” or anything of the sort.

Thanks again!

Ticket #120902-005108

Been over a week and still no proper response that my ticket is being worked on, just mass emails requesting information already given.

I accidently created a new account instead of putting the retail code onto my prepurchase account.

#120902-005108

I really hope they look at our tickets soon

That could work I suppose if you’re willing to drop another 60$. personally I’m more willing to wait even though it is disheartening that we aren’t being prioritized

sorry for that first post won’t make that mistake again

Many of us with serial code issues such as making a second account, applying them to wrong email etc, haven’t had a real response as to whether it is being worked on or even possible to fix.

I am perfectly fine with waiting, but could you at least give us a small estimated time that the ticket will actually be looked at by a real person. Many of these tickets seem to easily be able to be fixed within minutes by just transferring a code from one area to another. It seems to me these tickets should be important, since they are, in effect, preventing us from playing the game properly in the way we want.

You’ve said before “Please understand that we’re focusing mostly on account reinstatements for those who were innocent victims of account hacks, but the team will get you the help you need” but I am worried people like myself will have to wait an unbelievable amount of time to get back into playing this game we like, simply because our tickets keep getting pushed back.

Thank you again for your time.

(ticket:#120902-005108)

You shouldn’t be so cynical. I’d rather wait it out rather than not be able to play at all.

Hi guys,

Ever since the grace period of linking your retail code to your account expired, I have been unable to play on my proper account because I made the silly mistake of creating a second account instead of overlapping the codes. (ticket # 120902-005108)

Has anyone with similar issues managed to get their account corrected? Also, it is even possible for this type of problem to be fixed? Are these specific issues being put at the bottom of the pile because other tickets are being prioritized? It has been nearly a week and I have not gotten a real response that it is being worked on.

The two responses i have received thus far seemed to be mass-responses and unimportant, since everything they request that which has already been placed in the ticket. Do these signify that the ticket has been requeued or worse?

Please ArenaNet I think your game is fantastic and would love to play properly!

Thanks again.

Hi there,

When I went to apply the retail code from Gamestop onto my prepurchase account last week, I accidently clicked "No’ on the Do you have a Guild Wars account? (I thought it referred to guild wars 1)

So since 12:00 A:M on 9/2, I have been unable to play on my proper prepurchase account that already had a level 29 or so warrior from the 3 day head start. I cannot use the retail code again because it says it has already been used.

So right now I have two accounts
Two tickets:
#120904-001179
#120902-005108

thanks again!