Showing Posts For Aphire.8247:
similar issues. testing the change password page I could slap the keyboard a few time and enter a new password and not get an error. It didn’t take the new password but is there a reason it wouldn’t display an error.
after awhile i managed to get it to take a new password without changing my original methodology and was able to change the password. Searching around for security issues others are having I came across this:
GW2 released this a few days back.
“We now have a database of passwords used in hack attempts, and we don’t allow users to choose those passwords. We require each new password to be a unique password that has never before been used or tested. New users are thus protected from accidentally using a password that hackers already know, and we strongly encourage existing users to change their passwords to ensure that they too are protected. "
I wanted to test this so, yet again, changed my password. I changed it to something that looked kinda like this: U3(ik^5HuTa$ and the password came up as on there used by hacked accounts. Maybe it was sure happenstance that I managed to guess a hacked password but if this kind of password isn’t safe what is?
furthermore when the password came up as on the hacked password database the page referred me to a third party page depicting a comic strip to tell me how to make a password. not only insulting to the intelligence of the players it seems arenanet thinks this to be a joke. wasn’t only a bit ago arenanet blamed fansites for security breaches and now you are refering us to 3rd party sites to create passwords?
(edited by Aphire.8247)
Account Roll-backs/Replacement Questions [merged]
in Account & Technical Support
Posted by: Aphire.8247
Like many others i had followed all the security related suggestions, have a clean, virus/malware/keylogger/etc free computer. my pws are 8+ characters with mixed capitols, numbers and symbols. My router log shows no unauthorized access. My email account cannot even be accessed without a randomly generated code sent to my personal phone. I had email authentication in place. Oh and I don’t use any game info related site except the official gw2 wiki.
If I can be hacked, and it isn’t on arenanets side, then anyone can.
As for item restoration I’m confused as to why you can’t create item code for players? Or why this system wasn’t in place before launch. You had to have anticipated hackers.
I have several screen shots that show the trading post history records of the items the hacker sold while on my account while it was hacked. I have proof I had those items and all the support team can say is maybe it’ll get restored?
(edited by Aphire.8247)
This is the response I got on that questions.
“Please be aware that the Support Team is unable to restore any missing characters or items. "
There is transaction history on my items being sold on the trade post while the hacker had my account but I guess they can’t see these transactions?