Guild Wars 2

GaileGray.9587:

Eochaidh.4106:

It is actually a necessary limitation to prevent hackers and gold sellers from transferring goods to other accounts. If you play legitimately, the warnings will vanish for the mail sent to you in time, as will your friend’s as he advances in the game. I am unsure of how exactly this works, but I suppose it is a matter of how much progress in the game your characters have achieved, and not necessarily a period of time to pass after account creation.

Thank you! I was just starting to formulate a response, but you’ve said it very accurately.

Well I hope it is a “time” thing because I’m not leveling up my character any further until I can transfer gold to friends or receive it. I’m close to 50 and I’ve being playing for 24 days, but I just won’t play/spend any more of my valuable time until I know I can transfer gold to friends or receive it, without some restriction. I don’t want to waste my time playing the game for nothing. I’m sure that’s understandable. If ArenaNet looks at my account and is confusing me with a farmer, there’s a serious problem.

First off Guild Wars 1 and Guild Wars 2 are completely different. This is a true MMO. Besides, I traded gold fine before a few days ago with no limitation, definitely more than 2 or 3. I never saw this limit until recently. During the headstart if I had seen that limit that I definitely didn’t, I’d have told 100s of people not to buy the game, unfortunate but necessary. In a real MMO I can trade with friends fine, without some crazy limit. So with the limit in place (that I’ve only seen recently) the game is worthless to me/us now. When trying to send more in the mail, they restrict me in a way I find insulting. As they are almost making an accusation that I’m a farmer, and I have a long list of credit card transactions of purchases I made in their game shop… that in retrospect I wish I didn’t.

Also never said I “farm” a specific group of monsters, so irrelevant to say it to me. I’m talking about trading gold we got from selling on the market and playing normal, just as I can in other mmorpgs. Hopefully they let us, since there is some 30 days old message, though I’m not a “new” account. I’m not waiting around for long though. and I’m NOT touching the game until the 30 days comes, and if this tragic restriction is still there – forget GW2. If they want to lose 312 people that’s fine, but it is disappointing. We just can’t continue to play the “Free Realms” version of a MMO, where every little thing is blocked, restricted and filtered in some crazy way and we don’t want to be held back because of this issue.

We want to trade gold between members/friends like we did in UO and 20 other MMOs up to this one. It’s a basic function we always had on other MMOS, and need.
I’d be happy to verify with ArenaNet we’re legit normal players with lives and limited time, thus the reason some of us can play more hours than others, and some fall behind. That’s exactly why we help with gold or whatever, but we can’t help them if they don’t remove this nonsensical restriction.

Lastly, It’s no ones place or business here to tell us how to play. I’m not even looking for community response here, I’m not asking any questions. I’d rather have an official response, don’t waste your time otherwise, as I will ignore it from now on. Arenanet should have stated up front clearly on the digital download (still have the screenshot) saying there’d eventually be restrictions. At least Blizzard was up front about things with Diablo 3. I appreciate that kind of professionalism. Not a function that worked because I had sent gold to friends back and forth fine up to recently, and then a sudden limit appears out of no where, with a somewhat insulting message in-game that pops up.

Soloing is fun for some people. I dislike mostly everyone. I do like the game though with the gold limit on transfers it’s broken for me. Still rather play alone then with players who type nonsense and spoil the mood of the game for me. I don’t know why they can’t be solo and group. If grouping is so great the people who like it will still do it. The people who want to play alone will play alone. At least DCUO got smart and added a DUO mode. I have all the raid armor and I got it duoing only. I never did a raid. That would be a smarter thing to do.

I never even heard of this ridiculous rule, and it wasn’t doing this last week for me. It’s just some poorly thought-out “fix” for gold farmers and it’s ruining the game for legit people.

I don’t have 30 days to wait either and if they had advertised the game to be like this, I’d have not bought it. It is normal to send money to friends in real mmos period. I’m done with this game. It’s useless and waiting is not an option for me. Better things to do with my life then waste it on a game that’s obviously run by paranoid people.

and now I’m done with this game. same issue.

They should have gone with the naming system champions online uses so everyone could have had the same first name but the username is what makes it unique. All the name thieves jumped on the headstart early and took all the good names sadly. People are using my name and pictures from my various websites and saying they are me in the game and getting free stuff from people.

Lady Lozza.9670:

BloodDoll – NCSoft have a daily purchase limit which may explain your initial inability to purchase if you play other NCSoft games.

The fun part about all of this is simply that you get declined and they don’t tell you why. I had no idea about the daily limit till a friend hit it, and I had no idea about the credit card used on accounts limit until a month ago, and I had no idea you could only have a couple of cards tied to the one account, and no idea that they created me a Master Account without my approval.

I still have no idea whether my GW2 Master Account can be hacked if someone lifts the general Master Account database off the NCSoft servers, and I have no idea why Support is so slow when I’ve actually had good experiences in the past. Keeping in mind here once again my ticket precedes all hacking and exploits by weeks.

I don’t play other NCSOFT games anymore. It’s been about 3 years since I have. Anyway the purchase went through and they billed me so they have my money, but I don’t have the gems. That’s the part that bothers me. It was only 2 purchases in 48 hours too that day. One of my friends bought gems also for their first time that day and didn’t get them either.

Lady Lozza.9670:

Makol.8726:

Lady Lozza.9670:

Makol.8726:

After 8 pages of replies about this problem I’m pretty surprised that they haven’t made a public response yet, or even acknowledged this issue in one of their Game Status Updates.

The issue as it were, is with NCSoft’s systems, not Anet’s game. How much Anet CAN do about it is in question at this time. Keep in mind here NCSoft elevated my ticket to senior account management staff about a month ago – and I have not heard from them.

Well NCSoft has a phone number to call when it comes to billing and account issues, which this is as far as I can tell. They even have a live chat system, which is only available on Mondays for some reason. Why aren’t we being told to directly contact them or make a ticket on the NCSoft site instead? Wouldn’t that make more sense and take a load of ticket’s off Anet’s shoulders?

Which is all well and good if you live in the US. And if you make a ticket on the NCSoft site it’s the same as making a ticket here. All account related stuff for GW2 is immediately forwarded to the NCSoft Account team so it doesn’t matter where you make the ticket. Chances are live chat or a phone call would yield the same results as an email/ticket.

I’ve been getting the impression this forum is for Anet to know of the issues so they can lean on NCSoft’s support team – I’ll take a wild guess here and say the gem store team (Anet) have been in the dark about all the accounts being flagged as high risk.

In short the only people they may be able to help directly in this thread are the people who were able to purchase gems and didn’t get them. There are two separate issues here – Gem Purchasing (like me) who have been flagged by NCSoft’s system and hence cannot purchase, and those who CAN purchase and/or bought stuff from the gem store and haven’t had gems/items show up.

I had both issues happen to me. At first I could use the gem ship, then the next day I was declined, then the next day it worked… and then later in that day I bought gems, I was billed, but I did NOT get the gems. I’m still waiting to get them. My whole guild stopped playing because 7 of 140 of us had this problem, so the guild leader asked us not to play. So we are all playing a different game until this gets sorted out… if it does.

Lady Lozza.9670:

Makol.8726:

After 8 pages of replies about this problem I’m pretty surprised that they haven’t made a public response yet, or even acknowledged this issue in one of their Game Status Updates.

The issue as it were, is with NCSoft’s systems, not Anet’s game. How much Anet CAN do about it is in question at this time. Keep in mind here NCSoft elevated my ticket to senior account management staff about a month ago – and I have not heard from them.

But I paid the gem store money and didn’t get gems. Who runs the gem store? Keep in mind that I’m not really asking a question here.

NNC.2086:

120905-010083

Same as tons of other people: Unable to use my Paypal, Debit or Credit card to purchase gems.

P.S. Please disable this dumb Payment Risk Management garbage permanently. My financial institution, Visa, Paypal and myself are all perfectly capable of handling this stuff on our own, and we have for years.

Edit: Was able to make a few purchases for $35, but am unable to use the $50 option.

Yeah, agree. It’s also insulting to me and I’m really saddened by how unprofessional this situation is being handled. The only risk and fraud is with arenanets gem store taking(stealing) my money and not providing me with what I purchased. Then when I contact support, I get zero response for days and days. That seems really wrong to me. I’ve never encountered this in other games. I’ve been a loyal fan since day one, even before day one if you count NC Soft. I hope this gets fixed, and I get what I paid for. I want to use the gem store, I want to give my money to it, but I need to know that all payments I make will be honored.

Incident: 120905-003057
I paid for gems and never got them

I can give the transaction number too if you need it.

I also initially had the credit card declined issue initially. I don’t know if I have it now but that last purchase I made did go through and I didn’t get the gems. I have no other problems with other mmos, steam, amazon, itunes or anything I use my card for so no idea what arenanet’s problem is. I just hope I get the gems I paid for.

Seems even after posting this yesterday I’m still not getting the gems I paid for but arenanet has my money.

I was billed though, and that seems wrong that I paid for something I didn’t receive. I have the transaction info if it needs to be posted here too.

I also contacted support and they said they’d get back to me but they never did… ever.

I want to use the gem store a lot in the future but this makes me hesitant to even play. If someone takes my money and doesn’t provide what was promised and doesn’t respond to support tickets, that’s not encouraging.