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Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: CViper.3980

CViper.3980

Downloading that now, but had heard from so many in game that it doesn’t help. Here’s crossing my fingers and hoping you are right.

Client Crashing constantly [Merged]

in Account & Technical Support

Posted by: CViper.3980

CViper.3980

I have been crashing about hourly when playing the game since the update yesterday. I have had so few crashing before this that I can literally count them on my two hands and I have been playing for well over a year. With the big meta events, I have missed so many final events and meta end rewards that it is really ticking me off. I noticed a big increase in the amount of memory the game is using and the crashing is definitely an OOM crash issue. I put in a ticket, but got no confirmation that it was received, so I’m posting here as well. Here is the latest crash log. Thank you for any help you can give!

—> Crash <—
OOM: Heap, bytes=1048624,
App: Gw2.exe
Pid: 5468
Cmdline:
BaseAddr: 012C0000
ProgramId: 101
Build: 55402
When: 2015-11-18T19:16:20Z 2015-11-18T14:16:20-05:00
Uptime: 0 days 1:15:38
Flags: 0

—> System <—
Name: MARYV1
IpAddr: 10.0.0.7
Processors: 8 [GenuineIntel:6:12:3]
OSVersion: Windows 6.2 (64 bit)

—> System Memory <—
Physical: 2085MB/ 8104MB 25%
Paged: 9879MB/16296MB 60%
Virtual: 85MB/ 4095MB 2%
Load: 74%
CommitTotal: 6416MB
CommitLimit: 16296MB
CommitPeak: 6867MB
SystemCache: 2825MB
HandleCount: 36905
ProcessCount: 84
ThreadCount: 1016

—> Process Memory <—
Private: 3707MB
WorkingSet: 3451MB
PeakWorkingSet: 3456MB
PageFaults: 8505532

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
VRAM 1185.65 20715
Root 1087.92 1664607
Art Assets 500.71 28168
Programmer Data 438.81 471922
VRAM – Prop Tex 431.06 1251
VRAM – Character Tex 245.70 831
Anim Import Models 238.14 866
Anim Import Packfile 238.14 866
Engine 216.43 288169
Game 134.35 115225
Character Models 123.70 5129
VRAM – Effect Texture 121.57 735
Gr 109.01 165594
Uncategorized 108.42 1109672
Map Assets 107.64 18151
Content 96.93 37389
Prop Models 93.78 12066
Prop Packfile 87.93 533
VRAM – Gr Postproc 71.16 18
Composite Models 65.96 1980
Collections 63.04 11039
Dictionary 60.44 2644
Map 59.84 37621
Map Zone 54.21 14512

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
VRAM – Prop Tex 431.06 1251
VRAM – Character Tex 245.70 831
Anim Import Packfile 238.14 866
VRAM – Effect Texture 121.57 735
Uncategorized 108.42 1109672
Content 96.93 37389
Prop Packfile 87.93 533
VRAM – Gr Postproc 71.16 18
Dictionary 60.44 2644
Map Zone 54.21 14512
Gr Umbra 52.09 2743
VRAM – Terrain Tex 44.67 53
Character Packfile 42.20 272
Composite Tex Pool 38.47 138
VRAM – UI Textures 37.81 833
VRAM – Composite Tex 31.56 144
VRAM – DirectX Geo Buffers 30.56 1520
Effect Packfile 27.48 365
Composite Packfile 27.39 625
VRAM – Prop Geo 26.72 114
Text 25.19 3677
VRAM – DDI Shader 20.03 14745
Gr Model 17.70 40124
VRAM – Gr Img 17.49 8

[DbgHelp.dll is C:\windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.17415 (64/32-bit compatible)]

—> Thread 0xe0c <—

—> Trace <—
Pc:015ce0cf Fr:0116f92c Rt:0169eff9 Arg:00000010 00000000 0227c9a8 000000bc
Pc:0169eff9 Fr:0116f964 Rt:0169ecc1 Arg:002cb1f8 00100030 0000007b 00000003
Pc:0169ecc1 Fr:0116f994 Rt:015e1fcf Arg:00000001 0000007b 00000003 00000001
Pc:015e1fcf Fr:0116f9c0 Rt:015e1d96 Arg:00010000 07cea3a8 07cea3a8 0116f9f4
Pc:015e1d96 Fr:0116f9d4 Rt:015e2813 Arg:07cea3a8 00010000 00100014 00000001
Pc:015e2813 Fr:0116f9f4 Rt:016d2860 Arg:00000000 00100014 00000001 9a3daef4
Pc:016d2860 Fr:0116fa10 Rt:016efa6e Arg:00000000 00100014 00000001 6995d2d0
Pc:016efa6e Fr:0116fa34 Rt:016ef565 Arg:07d00020 0000fff4 00100014 016d2840
Pc:016ef565 Fr:0116faac Rt:016ef99e Arg:0000fff4 07d00020 00010000 6749a654
Pc:016ef99e Fr:0116fae4 Rt:7777ad1f Arg:00000000 df0d9e03 00000000 00000000
Pc:7777ad1f Fr:0116fb2c Rt:7777acea Arg:ffffffff 7776022c 00000000 00000000
Pc:7777acea Fr:0116fb3c Rt:00000000 Arg:016ffaa0 00000000 00000000 00000000

—> Thread registers <—
eax=0116f498 ebx=0116f8e8 ecx=00000000 edx=0116f8e8 esi=76b1b230 edi=00000000
eip=015ce0cf esp=0116f8c4 ebp=0116f92c
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246

eax-32 0116F478 0d8379d4 00000001 0d83799c 00000010
eax-16 0116F488 00000004 0116f4f0 764d4598 0116f498
eax 0 0116F498 80000003 00000000 00000000 764d4598
eax
16 0116F4A8 00000000 0174a5d4 0116f4e4 0d837bf4
eax+32 0116F4B8 5a680460 0d837f98 63f00078 0174a5d4
eax+48 0116F4C8 0116f4e4 0d837fb4 63f00070 7fd80214
ebx-32 0116F8C8 0227c9a8 000000bc 00000000 00000001
ebx-16 0116F8D8 002cb1f8 0116f98c 00000000 00000003
ebx 0 0116F8E8 70616548 7962202c 3d736574 38343031
ebx
16 0116F8F8 00343236 00000010 00000008 0116f98c
ebx+32 0116F908 0116f92c 0169e944 00000400 00000000
ebx+48 0116F918 00000001 002cb1f8 0116f98c 00000008
edx-32 0116F8C8 0227c9a8 000000bc 00000000 00000001
edx-16 0116F8D8 002cb1f8 0116f98c 00000000 00000003
edx 0 0116F8E8 70616548 7962202c 3d736574 38343031
edx
16 0116F8F8 00343236 00000010 00000008 0116f98c
edx+32 0116F908 0116f92c 0169e944 00000400 00000000
edx+48 0116F918 00000001 002cb1f8 0116f98c 00000008
esi-32 76B1B210 8b55ff8b 25ff5dec 76b806b4 cccccccc
esi-16 76B1B220 cccccccc cccccccc cccccccc cccccccc
esi 0 76B1B230 030c25ff cccc76b8 cccccccc cccccccc
esi
16 76B1B240 8b55ff8b 25ff5dec 76b80578 cccccccc
esi+32 76B1B250 cccccccc cccccccc cccccccc cccccccc
esi+48 76B1B260 8b55ff8b 25ff5dec 76b80a4c cccccccc

—> Code <—
015CE0AF d08a2302 8d45bc6a 4050e8b2 67ffff83 ..#..E.j@P..g…
015CE0BF c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
015CE0CF e8ac9400 008b55b4 8b45b88d 5a178b75 ……U..E..Z..u
015CE0DF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
015CE0EF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
015CE0FF 68e50300 00ba4c8a 2302b9e0 8a2302e8 h…..L.#….#..

—> Stack <—
0116F8C4 015ce0d4 0227c9a8 000000bc 00000000 ..\…‘………
0116F8D4 00000001 002cb1f8 0116f98c 00000000 ……,………
0116F8E4 00000003 70616548 7962202c 3d736574 ….Heap, bytes=
0116F8F4 38343031 00343236 00000010 00000008 1048624………
0116F904 0116f98c 0116f92c 0169e944 00000400 ….,…D.i…..
0116F914 00000000 00000001 002cb1f8 0116f98c ……….,…..
0116F924 00000008 aaeb0491 0116f964 0169eff9 ……..d…..i.
0116F934 00000010 00000000 0227c9a8 000000bc ……….’…..
0116F944 0000007b 00000001 0000001e 0116f98c {……………
0116F954 00000001 00000030 00000008 0000000c ….0………..
0116F964 0116f994 0169ecc1 002cb1f8 00100030 ……i…,.0…
0116F974 0000007b 00000003 00000001 00000000 {……………
0116F984 9a3daef4 5517ea50 00000004 00000004 ..=.P..U……..
0116F994 0116f9c0 015e1fcf 00000001 0000007b ……^…..{…
0116F9A4 00000003 00000001 00000000 9a3daef4 …………..=.
0116F9B4 00000000 00000000 9a3daef4 0116f9d4 ……….=…..
0116F9C4 015e1d96 00010000 07cea3a8 07cea3a8 ..^………….
0116F9D4 0116f9f4 015e2813 07cea3a8 00010000 …..(^………
0116F9E4 00100014 00000001 00000001 00000000 …………….
0116F9F4 0116fa10 016d2860 00000000 00100014 ….`(m………
0116FA04 00000001 9a3daef4 07ca0010 0116fa34 ……=…..4…
0116FA14 016efa6e 00000000 00100014 00000001 n.n………….
0116FA24 6995d2d0 00100014 00cd5750 07d00018 …i….PW……
0116FA34 0116faac 016ef565 07d00020 0000fff4 ….e.n. …….
0116FA44 00100014 016d2840 6995d2d0 00000000 ….(m....i.... 0116FA54 00000000 0116fa94 016ffaa0 6749a654 ..........o.T.Ig 0116FA64 00000000 00000000 00000000 00000000 ................ 0116FA74 00000000 027b8420 0116fa88 0116facc .... .{......... 0116FA84 7773daf0 0116fac0 016ff95f 027b8420 ..sw...._.o. .{. 0116FA94 00000000 016d2840 00000000 6995d2d0 ....(m……..i
0116FAA4 00000000 00000001 0116fae4 016ef99e …………..n.
0116FAB4 0000fff4 07d00020 00010000 6749a654 …. …….T.Ig
0116FAC4 016fec58 016ffaa0 016ffaa0 016ffac3 X.o…o…o…o.
0116FAD4 76b17c04 00000000 76b17be0 de4fac77 .|.v…..{.vw.O.
0116FAE4 0116fb2c 7777ad1f 00000000 df0d9e03 ,…..ww……..
0116FAF4 00000000 00000000 00000000 fffff802 …………….
0116FB04 00000000 00000000 00000000 df0d9e03 …………….
0116FB14 0116faf0 00000000 0116fb34 777b74a0 ……..4….t{w
0116FB24 a96cc81f 00000000 0116fb3c 7777acea ..l…..<…..ww
0116FB34 ffffffff 7776022c 00000000 00000000 ….,.vw……..
0116FB44 016ffaa0 00000000 00000000 00000000 ..o………….
0116FB54 00000000 00000000 00000000 00000000 …………….
0116FB64 00000000 00000000 00000000 00000000 …………….
0116FB74 00000000 00000000 00000000 00000000 …………….
0116FB84 00000000 00000000 00000000 00000000 …………….
0116FB94 00000000 00000000 00000000 00000000 …………….
0116FBA4 00000000 00000000 00000000 00000000 …………….
0116FBB4 00000000 00000000 00000000 00000000 …………….
0116FBC4 00000000 00000000 00000000 00000000 …………….
0116FBD4 00000000 00000000 00000000 00000000 …………….
0116FBE4 00000000 00000000 00000000 00000000 …………….
0116FBF4 00000000 00000000 00000000 00000000 …………….
0116FC04 00000000 00000000 00000000 00000000 …………….
0116FC14 00000000 00000000 00000000 00000000 …………….
0116FC24 00000000 00000000 00000000 00000000 …………….
0116FC34 00000000 00000000 00000000 00000000 …………….
0116FC44 00000000 00000000 00000000 00000000 …………….
0116FC54 00000000 00000000 00000000 00000000 …………….
0116FC64 00000000 00000000 00000000 00000000 …………….
0116FC74 00000000 00000000 00000000 00000000 …………….
0116FC84 00000000 00000000 00000000 00000000 …………….
0116FC94 00000000 00000000 00000000 00000000 …………….
0116FCA4 00000000 00000000 00000000 00000000 …………….
0116FCB4 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
ed to resolve AimIK bone indices.
Texture missing mip chain: 0×134876
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Map load hang on STATE_MODELS_STREAM detected: MapId: 1043, Position: (700.401001, -16327.099609, -11170.400391), Completion: 0.000000
Texture missing mip chain: 0×134877
Texture missing mip chain: 0×13487a
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Map load hang on STATE_MODELS_STREAM detected: MapId: 1043, Position: (7.060210, -5930.910156, -3209.908691), Completion: 0.000000
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×10227b’: Permutation ‘default’ not found, auto selecting permutation
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×134876
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Debug token ‘0xeb017’: Lightning ran out of space for new bolts.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×128ace
Texture missing mip chain: 0×128ad0
Model ‘0×10227b’: Permutation ‘leather’ not found, auto selecting permutation
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Model ‘0×082244’: Failed to resolve AimIK bone indices.
Model ‘0×082243’: Failed to resolve AimIK bone indices.
Texture missing mip chain: 0×00e689
Texture missing mip chain: 0×134876
Model ‘0×082245’: Failed to resolve AimIK bone indices.
Debug token ‘0xf1059’: Lightning ran out of space for new bolts.
Model ‘0×082245’: Failed to resolve AimIK bone indices.

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0fcd
Version = 10.18.0013.5891
Description = NVIDIA GeForce GT 755M
Compat = 0×00100000
VidMem = 4036 MB

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: CViper.3980

CViper.3980

I have been pretty patient, along with the rest of the folks here on this thread. I tried the solutions that worked for some to no avail. We need an end to this issue.