Guild Wars 2

Just got my account back. In all it roughly took about 49 hours in all.

Sojorncorr.3512:

My account was restored. Thanks Alexis and all who put in the time to get things fixed.

Congrats, how long did it take?

Dark Revan.7634:

I Rubra Caelum I.1530:

48 hours and still counting. Only a bot response from them. They do care….

Also 2 days for me and not even a bot response so far, guess I’ll be posting in the other thread tomorrow.

same here

KrisV.5612:

My Account just got restored so yay!

Congrats, how long did it take to get restored?

Gaile Gray.6028:

ChicknFingrs.8074:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partners, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

I purchased the game from 11/3/2012
my credit card was charged
[Incident: 121111-000224]

I also forwarded my confirmation email I received after buying the game from you they gave me another ticket number associated with that email it is
[Incident: 121111-002681]

Thanks for looking into this. Please work fast

eko — is your payment completed or pending?

Actually I can not find it in my online statement.

Oh my! So not completed OR pending? How strange!

Hey Gaile, just wanted to let you know that we really do appeciate your work and the support teams work.

That’s very kind. It’s good to settle issues and get legitimate players back in the game!

Yeah i hope also On another topic how are you gonna get the ligitimate players who got an error saying there account got terminated for botting back into the game?

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partners, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

I purchased the game from 11/3/2012
my credit card was charged
[Incident: 121111-000224]

I also forwarded my confirmation email I received after buying the game from you they gave me another ticket number associated with that email it is
[Incident: 121111-002681]

Thanks for looking into this. Please work fast

eko — is your payment completed or pending?

Actually I can not find it in my online statement.

Oh my! So not completed OR pending? How strange!

Hey Gaile, just wanted to let you know that we really do appeciate your work and the support teams work.

Gaile Gray.6028:

There are now five things I want to know, so I can focus the investigation:

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

The Support Team will be examining each of your tickets and will help you. I’m trying to ascertain if there’s an issue with purchases. So far I cannot see that to be the case, but I will use the information that you share — the answers to the five questions above — to look into the matter further.

Thank you.

Remember, some people had their account terminated because of botting and other illegal stuff. I’m also one of them, and trying to get that resolved also. So just keep in mind not all people here are having issues about invalid serials. I know your trying to handle one thing at a time and focusing on one thing at a time, but just keep that in mind :]

Gaile Gray.6028:

ChicknFingrs.8074:

Gaile Gray.6028:

ChicknFingrs.8074:

Gaile Gray.6028:

I want to make sure that I comment: RMTs appeal. By the dozens, even hundreds. If you’re seeing posts about “I didn’t do it” keep in mind that while some legitimate players assuredly are having issues — and we’re going to look at each and every one — some of those protesting that they were banned in error are simply RMT workers trying to get their fraudulently-acquired accounts back so they can bot, deliver gold, or spam advertise gold sales sites.

I do truly believe that there some legitimate players are having issues. But I also know that cheaters are posting, too. Please take the posts with “a grain of salt.”

Most of us are legitimate players having issues. I was hoping to have a relaxing weekend and enjoy GW2 but now i have to wait until i get a response on my ticket and see if my ban gets lifted

My ticket number is 121110-003153

Please answer all three questions above. Thank you.

I didnt buy GW2 from the guild wars 2 site, i bought it from Best Buy.

Well, they are a partner, so we should be able to look into this thoroughly for you.

Alright sounds good. Should i update my ticket with my serial number and account name?

Gaile Gray.6028:

ChicknFingrs.8074:

Gaile Gray.6028:

I want to make sure that I comment: RMTs appeal. By the dozens, even hundreds. If you’re seeing posts about “I didn’t do it” keep in mind that while some legitimate players assuredly are having issues — and we’re going to look at each and every one — some of those protesting that they were banned in error are simply RMT workers trying to get their fraudulently-acquired accounts back so they can bot, deliver gold, or spam advertise gold sales sites.

I do truly believe that there some legitimate players are having issues. But I also know that cheaters are posting, too. Please take the posts with “a grain of salt.”

Most of us are legitimate players having issues. I was hoping to have a relaxing weekend and enjoy GW2 but now i have to wait until i get a response on my ticket and see if my ban gets lifted

My ticket number is 121110-003153

Please answer all three questions above. Thank you.

I didnt buy GW2 from the guild wars 2 site, i bought it from Best Buy.

Gaile Gray.6028:

I want to make sure that I comment: RMTs appeal. By the dozens, even hundreds. If you’re seeing posts about “I didn’t do it” keep in mind that while some legitimate players assuredly are having issues — and we’re going to look at each and every one — some of those protesting that they were banned in error are simply RMT workers trying to get their fraudulently-acquired accounts back so they can bot, deliver gold, or spam advertise gold sales sites.

I do truly believe that there some legitimate players are having issues. But I also know that cheaters are posting, too. Please take the posts with “a grain of salt.”

Most of us are legitimate players having issues. I was hoping to have a relaxing weekend and enjoy GW2 but now i have to wait until i get a response on my ticket and see if my ban gets lifted

My ticket number is 121110-003153

Banned for botting around 3pm PST. I was also only lv 3 doing renown hearts in my starting zone, so if that isnt innocence i dont know what is.

Just got banned and i was only level 3. :L

Just got banned. The sad thing is too i was leveling a new ranger, and he was only lvl 3.