Guild Wars 2

Just wanting to check on Incident: 120904-010932
This ticket filed 9/4 (original ticket that was solved wrong was opened 8/31)

So i have been talking with CS for a while now (day 17) to get my account issues resolved. I am on the final step of the process it seems (as the CS rep I finally was able to get) understood my problem correctly (finally after 4 tickets solved improperly or just closed for no reason). But its been another 2 days since that communication, (crosses fingers that my CS rep didn’t go on vacation!).

I would think that tickets that are already in the process of being addressed would be followed up on relatively quickly as to be able to get a resolved issue off their pile.

If you could please follow up and finish this final step that would be awsome sauce!
Incident: 120904-010932

Incident: 120904-010932 (originally started under another ticket on aug 31 which was resolved improperly).

Received communication 9/14 from a CS rep at 7:23 est asking for me to select an option to properly resolve my ticket. I responded roughly 20 minutes later (give or take a few) and was wondering if there was any headway?

I truly appreciate all that the CS has worked for and all the explosive rages they have experienced (not an easy task by far) and for the forum admins for keeping the peace as best they can.

Thank you!

I have a quick question. No rage, no insult, and no jerkery intended! I am currently on day 16 for a ticket about my account. Do multiple CS work on the same ticket or do they try and keep it to the same person? aka if Pete goes on vacation does Jim swoop in to try and resolve based on communication between the CS rep and customer?

I finally received a response 7:23est 9/14/12 (that was actually personally addressing my issue) and i replied back about 20 minutes after it was sent to select the options that were given by the CS rep. Just wondering if it will be another weekend of Madden or if I will actually get to play GW with my broski’s?

Thanks!

Im just going to charge back the gems I had purchase on the other account and just play the account that they Restored that they didn’t have too….

Ok so not only have I waited for 7 days to have my ticket address….but now when they DO address it they didn’t even address the problem I was having!

My purchase code was linked to wrong account…….and instead of moving the key to the proper account they tell me that the account is now active (refering to the wrong account which has been active this whole time).

Can i PLEASE get this address properly!?!?

Ok so I am done waiting for support to get to my ticket to simply move my purchase code from one account to the correct one. I would much rather get a refund and purchase a new copy and fix my own problem. Does anyone have insite on how to do this? Thanks.

Unplayable accounts should maintain the same priority

Would like to know if moving a purchase code from one acct to another is possible? Been waiting 7 days for a response.

I have been waiting since 8/31 to get my ticket number 120831-011361 (now 120904-010932 since i was one of the many confused when told to repost with a new subject line). My account is blocked due to not having a purchase code.

I had originally logged in to my account name that I had registered for beta and when I recieved my purchase activation code logged on to complete my account. When asked if I had a guildwars 1 account to link I said yes and from there it went down hill. Apparently the account that I had been playing on (beta etc) was not the one that my purchase code was applied too. It applied it to my guild wars 1 account name instead of my guild wars 2? So i spent a week playing on the account that I “thought” had my purchase code only to try logging in over this past weekend and it telling me I didn’t have a purchased account. Through some outside source forums I found that a few others had this issue and then they tried their gw1 account name and password and BAM they were able to log in…..but the problem for me is this: I had already hit 76/77 and purchased in game gems.

I need to get the purchase code from one account to the other so that i can continue to play the account I have already devoted a substantial amount of time and $$ to. I wouldn’t think that it would be very difficult to do….I dont even care about my hall of monuments linking right now…..just the right account activated with my purchase code. OR refund me the $70 that I spent on in game gems and I will invest the time in the other account…..either way I would just like SOMETHING to happen in regards to a response/fix.

Thank you!

I have also been waiting to get a ticket 120831-011361 resolved for a blocked account since 8/31. I followed the “new posting” rules and still nothing in regards to ANY response what-so-ever. I normally wouldn’t get upset about things like this, I would just cancel my subscription and wait for it to either get fixed or call support for a refund.

Vesting $80 for the game $50 for in game gems and taking a weeks vacation off the week after labor day to stare at my email for 6 days hoping.

Still waiting to get a response to a ticket that was created 8/31. I followed all the new ticket submission procedures and still have yet to hear back from anyone.