Guild Wars 2

ColinJohanson.2394:

Just wanted to pop in and say thanks to everyone for all the nice comments about Gw2 in this thread. We’re thrilled to see such an overwhelming majority of you feel like you got more than your moneys worth out of Gw2!

And while that is all well and good, we’d like to think we can give you even more for that initial $60 investment. The Shadow of the Mad King release on 10/22 is just the start of what will be a series of high quality regular releases expanding on all parts of the Gw2 world, from special events and holidays, to new content and features.

Our hope is by the end of the year, you look back on those $60 and feel like you not only got a great game, you also got a massive amount of live additions as part of that one-time purchase.

We’d love to have you all come back to this thread on January 1st 2013 and let us know how we’re doing

Thanks again everyone, and see you in game!

I hope that on January 1st, 2013 you will have gotten your game fixed and working properly so I can come back to this thread and give you positive feedback. Right now I just feel like I got suckered out of $80 for a buggy game which was not ready for prime time.

I paid $80 for the Digital Deluxe, and no, it has not been worth even a fraction of that cost yet. I’ve made it to level 5. The first skill point challenge I came to has been perma-broken going back into the beta by all reports, and despite the claim on October 4th that it would be fixed in the “next” update, the patch on October 11th didn’t fix the problem.

When your game is designed to guide people through the game via map completion, and in the newbie zone you have game breaking bugs that take months to fix, that turns me off from the game.

Anthro.1628:

Server: Desolation
Area: Metrica Province, Loch Jezt
The skill point person is dead

Somehow despite this one being reported non stop going back into beta, this is the “only” one that didn’t get fixed a few days ago. Now, we all know there are others still broken as well, but this one supposedly had some other problem causing it which they did not catch in time for the recent patch, so we get to wait some more for it.

Discroll.5073:

@Drixx – for the record, the speed with which these mass reply or rather cookie responses as you called them, return mere seconds after opening a new Ticket instead of replying to an existing Issue give the impression to me, that these responses are rather automated mass replies and not manual responses to Human read tickets.

I can imagine quite well that this way, several tickets have been (possibly by accident) overlooked, while collecting tickets for the mass restore waves.

It seems to me it is important how (not the wording) a request was submitted.

The Forum-login thing however seems to have been not on my side as far as i can tell because I tried all the suggested steps and even more.
Then from one second to the other, after I gave up and refrained to trying to log in several times over several days, it just worked.
So thanks for fixing it Arena net ^^ it’s been really annoying not to be able to enter the Forums.

My ticket hasn’t received instant responses, so this is actual CS reps who are not reading the ticket conversation history and are just trying to get through tickets as fast as possible.

Discroll.5073:

Hello Gaile,

Here my Number for the Pile of not yet resolved missing DDE items list.
[Incident: 120922-003772] (yes, I did purchase the DDE version for 74.99 €)

As it is, I deleted the character with eventually the DDE items before I could use any of them, because I made my character and realize that I had misspelled the name and selected a wrong skin.

Especially the loss of the Miniature Rytlock Pet bugs me, as unlike the Chalice or the Tome, it cannot be replaced by Ingame means.

I’ve been following this threat since page 3 but was not able to log on to the forums till today.

I hope this can be resolved and that I can get the items back like the few lucky that were included in the first and the second distribution wave, and the few that got their items afterwards.

Thanks
Discroll

Yeah, I had a similar problem. I had to put in a support ticket to log into the forums to post. I honestly think the issue here is that the CS team is just so overwhelmed that they are under pressure to get through support requests as fast as possible so if they see key words in what we write in our ticket that makes them think we’re asking for gold/items, etc… back they assume we’re talking about something we can’t do, paste in the response and move on.

Once I made it absolutely clear I was talking about the DDE items, I got a positive response but once I replied with the information requested the next person to look at the ticket just congratulated me on having control of my account and didn’t have any idea why I’d sent the requested info because he didn’t read the ticket conversation and realize what my issue was.

I have a lot of empathy for their situation, but as someone who bought directly from ArenaNet so that they would get 100% of my money and who paid extra for the DDE (when it was not made clear that the pet was a single character use only, btw), I think that a week of CS people mostly ignoring the ticket conversation and giving me cut-and-paste replies gives me some ground to stand on with how frustrated I am.

I am really at the end of my rope here Gaile. The first response to my ticket was a cut-and-paste “We don’t have the technology to restore lost items at this time” response. It did not even seem that the representative read my ticket. I replied back irritatedly and forgot to add the link to this thread where you say that mass restorations have been done and that restorations will happen individually going forward, and so I replied again and linked this thread and very clearly pointed out that the company was on record that these restorations would be done.

I was then asked to prove I was the owner and in control of my account before my ticket would be turned over to the team who is doing the restoration of digital deluxe items (about 10 minutes after I created my account, it had a login attempt from Henan China, which was pretty shocking since as far as I understand for that e-mail to get sent to me they had to get my e-mail and password correct, and I made a brand new password I’ve never used before for GW2, as recommended in the security posts). The next time I logged into the game my character was kaput along with my DDE items, which is why I originated the ticket on 23 September.

If the CS people had read my ticket I probably would already have been taken care of via the mass restoration. Instead, they skimmed my ticket and missed the fact that I was asking for just my Digital Deluxe items back and assumed I was asking for character/item restoration and gave me the form response.

So anyway, I provide the requested info and a new rep takes over my ticket and I get another cut-and-paste form response congratulating me for having control over my account, and mentioning absolutely nothing about escalating the ticket for the Digital Deluxe item restoration.

So I responded asking for confirmation that my ticket was being turned over to the team for the digital deluxe item restoration, at which point I got the original cut-and-paste answer again. It is literally word for word, comma for comma, salutation for salutation exactly the same as the end of the original response.

My most recent response is (I think understandably) a little heated with a few all caps phrases, but this is seriously very silly. I know the ticket load is pretty heavy, but it’s not serving the customer(or the CS department, for that matter) to skim their ticket and provide a cut-and-paste response just to get the ticket closed because that approach results in people like me who have support tickets go on the way this one has until I feel like I’ve wandered into some alternate dimension where people can only speak in pre-prepared sentences which may or may not apply to the conversation in progress. At this point I don’t know what else to do. I’m trying very hard to keep my composure but I’m sure if you read the ticket history you will see that I’m very close to losing that battle, if I haven’t already.

I really don’t want to be rude to support folks. It’s a generally thankless job and I’m sure the load is heavy, but it’s very hard to remain calm when the process moves forward with one representative and I do what I’m asked and then the next guy comes along and doesn’t bother to invest enough time to see what the ticket is actually about and just slaps a cut-and-paste response that completely resets progress to zero.

My ticket number, if it helps, is 120923-004786