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Issue Reports: Heart of Thorns [Merged]

in Bugs: Game, Forum, Website

Posted by: Ender.1208

Ender.1208

Please post your reports of issues with HoT in this thread. That will allow our teams to review your reports and deal with them as promptly at possible.

I don’t know if it’s related to the release of the expansion but I lost my additional crafting license and in place of the originals was left with a “ghost” craft where it says I still have them but can do nothing with them PLEASE HELP this was not a problem before the expansion

more details posted here https://forum-en.gw2archive.eu/forum/support/bugs/Additional-Crafting-License-BUG/first#post5799521

(edited by Ender.1208)

Additional Crafting License BUG

in Bugs: Game, Forum, Website

Posted by: Ender.1208

Ender.1208

I purchased an additional crafting license for my account a while back tho it seems to have gone leaving “Ghost” crafts in their places
anyone on my account can clearly see that these have remained in place of my now dead crafts

I contacted support via website (as well as posted multiple in-game bug reports WITH screenshot attachments) however they were NO HELP I did not keep my receipts as proof of purchase of these as I did not have proper insight that this could’ve happened (how could I?) something needs to be done about this

here are the screenshots I included in both my email AND in-game support

http://i1167.photobucket.com/albums/q633/reben04/Untitled_zpst1ts6w1s.png~original

http://s1167.photobucket.com/user/reben04/media/Untitled%202_zpswpqtffld.png.html?sort=3&o=2

http://s1167.photobucket.com/user/reben04/media/Untitled%203_zpstyfee6vt.png.html?sort=3&o=1

http://s1167.photobucket.com/user/reben04/media/Untitled%204_zpsny6chpbe.png.html?sort=3&o=0

Please someone help me as I do not feel as tho I should have to pay AGAIN for this failure on their end

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(edited by Ender.1208)