Showing Posts For EpicSummon.8214:

Latency/Lag for EU Players? [merged]

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

ok ive had this problem since 3 weeks it happens every eavning
my skills stop working and the i get conection lost
this happens to none of the other online games i play
its not my internet connection
all my ports are open (i have direct optical fiber wire 1GBs)
when the skills stop working i look at resource monitor and my latency is 1.800/4.000
ive spoken to my provider and its not on their end
i reinstalled the game
deleted all the files manualy
still nothing
i tried the diagnostic and the repair and they came out ok
so i have no clue
location:Romania
ISP:Host : 46-214-106-227.next-gen.ro
if anyone gives me a solid answer i swear ill mail u a beer

Error code: 42:0:9001:4409

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

over a maximum of 30 hops:
0 Alystor-PC [46.214.106.227]
1 46-214-106-225.next-gen.ro [46.214.106.225]
2 89.121.213.101
3 10.0.222.29
4 10.0.222.77
5 10.0.200.2
6 xe-0-3-0-1.r02.frnkge03.de.bb.gin.ntt.net [213.198.77.141]
7 ffm-b12-link.telia.net [213.248.72.9]
8 ffm-bb1-link.telia.net [62.115.142.18]
9 ffm-b11-link.telia.net [62.115.137.121]
10 ncsoft-ic-306349-ffm-b11.c.telia.net [62.115.43.74]
11 206-127-157-86.ncsoft.com [206.127.157.86]
12 206-127-157-102.ncsoft.com [206.127.157.102]
13 206-127-159-152.ncsoft.com [206.127.159.152]

Computing statistics for 325 seconds…
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Alystor-PC [46.214.106.227]
0/ 100 = 0% |
1 3ms 0/ 100 = 0% 0/ 100 = 0% 46-214-106-225.next-gen.ro [46.214
.106.225]
0/ 100 = 0% |
2 4ms 0/ 100 = 0% 0/ 100 = 0% 89.121.213.101
0/ 100 = 0% |
3 6ms 0/ 100 = 0% 0/ 100 = 0% 10.0.222.29
0/ 100 = 0% |
4 —- 100/ 100 =100% 100/ 100 =100% 10.0.222.77
0/ 100 = 0% |
5 35ms 0/ 100 = 0% 0/ 100 = 0% 10.0.200.2
0/ 100 = 0% |
6 32ms 0/ 100 = 0% 0/ 100 = 0% xe-0-3-0-1.r02.frnkge03.de.bb.gin.
ntt.net [213.198.77.141]
0/ 100 = 0% |
7 33ms 0/ 100 = 0% 0/ 100 = 0% ffm-b12-link.telia.net [213.248.72
.9]
0/ 100 = 0% |
8 34ms 0/ 100 = 0% 0/ 100 = 0% ffm-bb1-link.telia.net [62.115.142
.18]
0/ 100 = 0% |
9 33ms 0/ 100 = 0% 0/ 100 = 0% ffm-b11-link.telia.net [62.115.137
.121]
0/ 100 = 0% |
10 —- 100/ 100 =100% 100/ 100 =100% ncsoft-ic-306349-ffm-b11.c.telia.n
et [62.115.43.74]
0/ 100 = 0% |
11 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-86.ncsoft.com [206.127
.157.86]
0/ 100 = 0% |
12 —- 100/ 100 =100% 100/ 100 =100% 206-127-157-102.ncsoft.com [206.12
7.157.102]
0/ 100 = 0% |
13 32ms 0/ 100 = 0% 0/ 100 = 0% 206-127-159-152.ncsoft.com [206.12
7.159.152]

Trace complete.

Error code: 42:0:9001:4409

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

ok ive had this problem since 3 weeks it happens every eavning
my skills stop working and the i get conection lost
this happens to none of the other online games i play
its not my internet connection
all my ports are open (i have direct optical fiber wire 1GBs)
when the skills stop working i look at resource monitor and my latency is 1.800/4.000
ive spoken to my provider and its not on their end
i reinstalled the game
deleted all the files manualy
still nothing
i tried the diagnostic and the repair and they came out ok
so i have no clue
location:Romania
ISP:Host : 46-214-106-227.next-gen.ro
if anyone gives me a solid answer i swear ill mail u a beer

(edited by EpicSummon.8214)

Cant use skills and 2 min after i get kicked

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

ok ive had this problem since 3 weeks it happens evrey eavning
my skills stop working and the i get conection lost
this happens to none of the other online games i play
its not my internet connection
all my ports are open (i have direct optical fibre wire 1gbs)
when the skills stop working i look at resource monitor and my latency is 1.800/4.000
it usuly stays 240
ive spoken to my provider and its not on their end
i reinstalled the game
deleted all the files manualy
still nothing
i tried the diagnostic and the repair and they came out ok
so i have no clue
if anyone gives me a solid answer i swear ill mail u a beer

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

Thanks for the help my ticket no. is #914861

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

i use yahoo got all the emails u guys sent except the one u sent this morning already checkd that post bout the emails but still to no result is they anyway to get direct contact with an admin and ask them to reset my girlfriends account we have the hard copy of gw2 and we can give info bout the account(caracter name class gear etc)

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

iam gonna miss the league at this rate still no answer for 2 days now
and now my own email might be compromised

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

umm how do i check ticket number?

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

did that still no answer

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

we both have tried evreything but still nothing if i submit a ticket telling them tht the reset links dont work i just get another expired link

Password reset link expires instantly

in Account & Technical Support

Posted by: EpicSummon.8214

EpicSummon.8214

my girlfriend forgot her login details so she submited a ticket for password reset couse she cant remember a caracter name to reset password. We got the mail for the password reset with a link that expires in 24 hrs but the problem is it expires instantly i got the mail at 12:16pm used the link 12:24pm (same day 8 min later) gave the required info (mail , new password and hit submit.
and got the answer:
Your Password Reset Request Has Expired
Password reset links are valid for only 24 hours. You will need to submit a new request to reset your password.
submited about 6 tickets got the mails with the reset link but evrey time same thing link has expired
i also submited a ticket telling them bout the prob but still no answer…
of topic: i have a hard copy of the game

(edited by EpicSummon.8214)