They haven’t awarded karma for a long time now for helping with others personal story quests. I expect they removed this to prevent people exploiting it but haven’t heard official word.
I had a similar thing happen with karma items. I noticed a while after that I had substantially less karma. Turns out while previewing the items, I had purchased one for 42,ooo karma. It would be really nice to have a confirmation window!
Anet says no refunds.
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