Guild Wars 2

yloquen.6492:

Inculpatus cedo.9234:

Sorry you quit over such a minor, silly thing, but obviously another game would suit you better.

Good luck.

Oh! And next time….no need to make another thread. Can just post in your original.

Again, good luck.

Annoying your customers on purpose is not a minor, silly thing.
I was on PSN when it went down for a month. I was on Diablo 3 at launch. Or waiting for transfer on Warhammer for weeks – getting annoyed I admit , but not quitting. I tolerated those because I knew the people behind were doing their best. I have no faith in someone who is knowingly and willfully spoiling people’s fun. I too wish you all the best in your dealings with Arena Net.

Remind me never to joke around with you. You obviously take things completely the wrong way. I have played around with it and its quite fun and hilarious might i add. Its april fools….get over it. If my husband were able to get on we would probably be running around making complete idiots of ourselves. Its nice to see at least Arena Net has a sense of humor =)

Im glad its not just me noticing this. I am extremely upset. It wouldnt be so bad if this wasnt the ONLY WAY to contact support. I seriously feel like i need to talk to someone just to make sure we are still in line for support because all i hear is silence on the other end. I just want to know if we are still in fact being serviced or hell where we ARE in the queue would be nice!

My husband ticket #1379884 is now 9 days overdue for a response. A post by an anet official says that pw related issues should take 6 hours or less if fully filled out (which it is) why is it taking so long?

See this video: https://www.youtube.com/watch?v=DU7LusMpVk8

Ticket is now 9 days old and still no reply. Guess i should get settled in for the 1 month with no reply because that seems to be a common thing on the 7 days or older thread with new people putting tickets up every day with 1 week+. sigh

Hes has to reinstall windows since hes used Guild Wars 2 last. But, that would have been nice! =)

I mean even if they put out a message saying sorry its taking so long to get to certain tickets i just feel like we are being ignored and its aggitating

My husband went ahead and replied to the automated email to update the ticket and make sure he had every little bit of information on the ticket so we can get this resolved right when an agent is assigned. Just getting a little frustrated with the amount of time taken to get to us.

I could not agree with the OP more. I feel like we are being ignored and like the OP said seeing the people that have been months in the waiting is extremely discouraging. We would at least like to have a response by now 1 week into our ticket submittal or even the email saying its in the hands of an agent. So far we have only received the automated message saying its been received and we cant do anything but sit here and refresh the email inbox.

I would send them the receipt, the last 4 digits of the CC used to purchase, your character name or names, full legal name and name on the CC, your display name, and possibly a snap of your bank statement with the account and routing info blacked out. If that doesnt work I dont think anything will because its all proof you need to verify the original account holder.

It sounds like the support is working you in a loop like you said and its unfair to you as a consumer because they are denying you the right to access something you have legally purchased.

My husband is in the same boat but he has not received any contact from support yet. I understand they currently have a high volume of tickets but a week out and still no response is a bit much in my book.

In any case it looks like we still need to wait for the Customer Service team to get back to us but im not sure why it is taking so long. With a high ticket volume usually it takes a few days at max but its been a week now. Hopefully soon!

Well the game is region locked so it makes sense that they could possibly have different standards that vary from region to region.

It has been 1 week and no reply back from Support on my husbands ticket beyond the automated response. I have seen cases like this resolved in 1 day with high ticket traffic im not sure why its taking so long for ours.

Ticket # 1383043

Just to respond to Inculpatus cedo, we have 1 ticket open for the password reset and one open for the Serial Code seeing as they are two separate issues (one is a Purchase Issue & the other is an Account Issue). This post is strictly addressing the Serial Code as stated in the title of the post.

I have listed our ticket # for the Serial Code and a similar ticket with a similar problem that had been resolved long before i posted this on the forums. The similar ticket is in no way my own or my husbands I simply wanted to give a similar situation that was resolved fairly quickly while our situation seems to be dragging out. I appreciate your attention to detail, though!

Beldin as you stated above the link to the Official Guild Wars 2 does require the Serial Code. No where else in the Guild Wars 2 website can you reset your password. I am not sure how you got to the screen you provided but it doesn’t seem to be in our region (United States) but it may have different standards since it is not the same region.

The links i have are not from a phishing site and are directly from the Official Guild Wars 2 Website.

To answer your question Beldin he has lost his password. In order to do a password recovery (a basic password recovery/reset mind you) it is REQUIRED to provide the full serial code provided to you on your box/email address when you purchased the game. My husband has lost the email (online Pre-Order) that contained his serial code by accident (crap happens).

Now we need to get a password reset in order to restore his account access as well as the serial code in order to prevent further issues that may happen in the future with his password. I hope this clears things up for you seeing as these two things are directly tied to each other in the eyes of Arena Net and their account system.

It has been 7 days and we will be putting our request on the post Trogdor suggested. We appreciate all the help!

Inculpatus cedo.9234:

What exactly does he need the Serial Code for? It is not necessary for anything, save registering the game. Has he never registered?

If he just wants it for the sake of having it on hand, there is no real rush for the CS Team to address this issue.

Good luck.

it is required to recover his password and since it was an online download his serial code was in his email which he accidentally trashed and emptied his trash on the browser.

I dont understand why this is taking so long when we filled out a lot of the information including the card information. what happened to this sort of inquiries will take less than 6 hours. I understand they are getting a lot of tickets but it shouldnt be taking this long should it? it kind of feels like they have lost the ticket and my husband doesnt want to mess up his spot in queue.

My husband pre-ordered the game a month or so before official launch and was emailed his game code for his online download. Seeing as we are getting back into GW2 he thinks he accidentally deleted this email from his important documents folder when sorting through things even though i told him to keep everything in it (figures). We were hoping we could get the code emailed back to us like done in this post below:

https://forum-en.gw2archive.eu/forum/support/support/Lost-Serial-Code-3

Can someone help us on figuring this out? We have a ticket open already about it but is this the only thing we can do at this point? It seems pretty hard to contact support right now because it says they are receiving a large amount of tickets.

Ticket #1383043

My husband has been waiting a few days and based on the official reply by a GW2 official on this thread it takes no more than 6 hours for password related inquiries. We just wanted to get some sort of response that isn’t automated.

Ticket: 1379884