Guild Wars 2

So I made a set of level 75 medium magic find gear for my friend a couple of weeks ago and sent him 20 silver too through the mail system because he bought too many mats. He never got the mail though, so I wrote up a bug report in game and waited for a reply, but there hasn’t been one. Since it had been a while, and the mats were pretty cheap last week, I made him another set and sent it to him, making sure I sent it to the right account this time, as I wanted to make sure that wasn’t a mistake I made the first time. He still didn’t get the mail I sent him this weekend, so now I’m out 20 silver and 2 sets of magic find gear. It has been weeks since he asked for the gear, and this is getting to be a bit much of a wait. I get you guys are busy fixing other problems, but I would at least like to know what the status on my report is since it has been a couple of weeks now. Not sure if anyone else is having this problem, but it is getting pretty annoying not to be able to send mail

Logged in just to say yes please. I’m about to break my mouse from right clicking all the time