Showing Posts For Irish Forestal.4168:
I was just online with Verizon chat support. It’s an issue on ANET’s end. Think about it, why am I able to play other games but not guild wars 2? I think it’s an issue with the latest expansion and the recent release in China. The servers might be overloaded and not responding to the DNS servers quickly enough. This needs to be remedied quickly.
EXACTLY! I have no other issues with ANY other games. Arenanet, you are dropping the ball here.
Don’t forget though that it is only affecting verizon fios customers. Has to be problems on both ends.
I do agree, but i have seen on the forums here it is others but yes mostly FIOS. The solution is, in my opinion, to stop the blame game all around and just find a more compatible solution so that everyone who has paid for and really enjoys the game, can continue to do so.
My question now besides when will the problem be fixed is will we get reimbursed in the game itself? As in, will get a few more days for the WvW Spring Tournament that ends on the 31st for the 3 days so far lost to gain the achievements and the new patch itself with the Festival of the 4 Winds.
I agree that this should be done. My guild is hardcore WvW and is fighting very hard to get Devona’s Rest score up there. I don’t feel that it is fair for any server to lose their player base due to a failing launcher and still be expected to compete normally when things are already as close as they are. A few extra days is all I ask for; maybe reset should be on Sunday night instead of Friday.
I absolutely agree this is an Arenanet issue, not ours to fix with different host fixes. We paid for this game and Arenanet is responsible for providing excellent service. This I’m afraid is not even good customer service. Making excuses and blaming Verizon. I’m getting more than frustrated at not being able to enjoy something I not only paid for but truly do enjoy as well. And especially during this critical WvW time.
This is something ARENANET needs to fix. Not it’s customers.
As far as your suggestions to change hosts and such on OUR computers… That’s fantastic for all the “tech savvy” people. But I’m not all for messing with any hosts or files in any way. This is not something we should have to do in the first place. Arenanet needs to work with Verizon and get this issue fixed. It should not be up to the customer to provide a service your company should supply. If Verizon, as stated, supposedly isn’t answering emails and what not, then I would say Arenanet is responsible for getting THEIR customers back online and working. Customer support should be the #1 priority not laying the responsibility on Verizon or Arenanet customers to find a solution.
Connection Error(s) Detected Retrying [merged]
in Account & Technical Support
Posted by: Irish Forestal.4168
This is something ARENANET needs to fix. Not it’s customers.
As far as your suggestions to change hosts and such on OUR computers… That’s fantastic for all the “tech savvy” people. But I’m not all for messing with any hosts or files in any way. This is not something we should have to do in the first place. Arenanet needs to work with Verizon and get this issue fixed. It should not be up to the customer to provide a service your company should supply. If Verizon, as stated, supposedly isn’t answering emails and what not, then I would say Arenanet is responsible for getting THEIR customers back online and working. Customer support should be the #1 priority not laying the responsibility on Verizon or Arenanet customers to find a solution.
This IS an Arenanet issue. NOT Verizon. I am able to play every other game with no issue what so ever. We should have to find fixes for this problem when Arenanet is responsible for providing good customer service. I don’t care who you want to blame. Just FIX the issue.
Lettuce.2945:
I was just online with Verizon chat support. It’s an issue on ANET’s end. Think about it, why am I able to play other games but not guild wars 2? I think it’s an issue with the latest expansion and the recent release in China. The servers might be overloaded and not responding to the DNS servers quickly enough. This needs to be remedied quickly.
EXACTLY! I have no other issues with ANY other games. Arenanet, you are dropping the ball here.
Download Client stalls and doesn't install
in Account & Technical Support
Posted by: Irish Forestal.4168
Lettuce.2945:
I was just online with Verizon chat support. It’s an issue on ANET’s end. Think about it, why am I able to play other games but not guild wars 2? I think it’s an issue with the latest expansion and the recent release in China. The servers might be overloaded and not responding to the DNS servers quickly enough. This needs to be remedied quickly.
EXACTLY! I have no other issues with ANY other games. Arenanet, you are dropping the ball here.
I was just online with Verizon chat support. It’s an issue on ANET’s end. Think about it, why am I able to play other games but not guild wars 2? I think it’s an issue with the latest expansion and the recent release in China. The servers might be overloaded and not responding to the DNS servers quickly enough. This needs to be remedied quickly.
EXACTLY! I have no other issues with ANY other games. Arenanet, you are dropping the ball here.
Download Client stalls and doesn't install
in Account & Technical Support
Posted by: Irish Forestal.4168
That’s fantastic for all the “tech savvy” people as stated previously. But I’m not all for messing with any hosts or files in any way. This is not something we should have to do in the first place. Arenanet needs to work with Verizon and get this issue fixed. It should not be up to the customer to provide a service your company should supply. If Verizon, as stated, supposedly isn’t answering emails and what not, then I would say Arenanet is responsible for getting THEIR customers back online and working. Customer support should be the #1 priority not laying the responsibility on Verizon or Arenanet customers to find a solution.