Support:
Kindly, I request that these “linking” issues that are preventing people from playing on the accounts they used and possibly even paid money into during the pre-purchase/order grace period (gems) be re-prioritized.
Account hacks were understandable issues to take priority initially, but now the community has been informed for days that they should protect themselves better. Yet the new hack cases seem to be taking priority over other extremely old incidents.
As of today, I have been waiting a week for resolution and have not been engaged by support directly at any point. Ticket: 120901-002179
From reading the many posts on these forums it is clear that others have been waiting even longer. I think the priority should be getting people back into the game, regardless of the specific reason they are not able to get into the game. I will concede that locking down a reported hacked account should be a high priority; however, the restoration efforts should not take precedence over much older tickets preventing access to the game.
Just my two cents, take it as you may. Thanks for your diligent efforts to help people in this, undoubtedly, extremely stressful time.
