Guild Wars 2

I am also having the same issue on 3 of my characters. I had previously completed all story steps on all of them.

Yes please. Friend and I stuck with only this achievement left

my friend and I are having the same issue

Same thing with me, I didn’t notice the seed name change, so just double clicked it and followed in game instructions, now I have the Pet Seedling, and I cannot exchange this and progress on the correct back piece. I hope a fix for this will happen.

Same issue for me as well. Ready to proceed once I have the correct seed.

An extremely active guild full of some of the best people I have met! Events are going almost every day of the week and the community is active and helpful. Guild missions occur multiple times a week and guild challenges just about to be unlocked! A strong and dedicated WvW presence with great leadership….check us out!

Cyrillan.4157:

Does the patch fix the problem automatically? Or do I need to use entirely new Total Makeover Kits for my 2 Sylvari without a glow?

Unfortunately you need to use a kit, cause it had me set to lowest glow setting. If you bought some, before fix you can always submit a ticket and ask for a refund.

It is safe to use it now, I got my glow back. Thank you Thank you Thank you Anet!

Psynocide.4965:

Is this live? Are we able to get our glow back? I just want to be certain before I blow another 350 gems.

those are from the patch notes so yes it is fixed, but the patch is NOT live yet. So hold off a bit till you see that it has been pushed on live. A message came up in game a few minutes ago that said new build within the hour.

Now just gotta wait for update to go live! I am anxiously waiting in the Grove with my makeover kit in hand!

Bug Fixes

Sylvari who use the Total Makeover Kit can now adjust their glow.

faints

schizandra.4587:

I’m going to bed and hopefully when I wake up, we’ll be able to download a patch that will give us back our glow!

Waiting anxiously….I really hope this update fixes it!

Hopefully tomorrow we can be back to our beautiful glowing Sylvari selves!

Another person with this issue. I am linking their thread here. Schizandra was nice enough to direct them to this thread (Sylvari unite!).

https://forum-en.gw2archive.eu/forum/support/bugs/Total-Makeover-kit-bugged-again/first#post1495089

I say after this is all fixed we should all meet somewhere in game a night, and light up the night

If you check int the thread Schizandra was so nice to link, there is another link to reddit where the anet team member who fixed this issue posted, he states it will be including in next patch (2/26). So just file your ticket to get your refund and hold on to it till after update on Tuesday. Then we can all be glowing and beautiful again together

Dark midget.7815:

Kendyl.1208:

Kithzyan.5034:

Fix is incoming with next patch (I’m the one who fixed it). I think it affects female Sylvari exclusively.

This was posted by randyknapp (an ANet dev) on the GW2 sub-reddit earlier today, though after todays ‘sale’ patch; so hopefully glows will return in a week.

Found the link going to share for those glowless Sylvari interested…this is GREAT news!

http://www.reddit.com/r/Guildwars2/comments/18yld3/are_the_total_makeover_kits_still_bugged_for/

OMG OMG OMG thx thx thx. randyknapp you so totally rock!!!

Yes, thank you! Very excited….why is Tuesday so far away??

shezzibar.7540:

I need help…. a few months ago i bought a Total make over kit, it didn’t appear and now I still haven’t received it yet… oh and was there any message where i was suppose to inform a GM? cause i haven’t played in a few months

You never received the kit inyour in game mail? Make sure your mail is not full…even if it says it is not full try deleting a few. You should receive it then.

Tain.1342:

So the glow removal from both kits only affected females? I’m safe to use it on a male sylvari anyway?

Yes as far as anyone has reported it only affects female.

Kithzyan.5034:

Fix is incoming with next patch (I’m the one who fixed it). I think it affects female Sylvari exclusively.

This was posted by randyknapp (an ANet dev) on the GW2 sub-reddit earlier today, though after todays ‘sale’ patch; so hopefully glows will return in a week.

Found the link going to share for those glowless Sylvari interested…this is GREAT news!

http://www.reddit.com/r/Guildwars2/comments/18yld3/are_the_total_makeover_kits_still_bugged_for/

saw the update today, got excited again…but I tested it, no ninja fix implemented.

RainbowSyrup.4130:

Ugh.. really.. I just used a makeover kit on my sylvari, and when I was done I noticed she didnt glow, I was pretty sure I didnt miss turning on the glow, but I bought another makeover kit just to be sure I was actually turning it on. Put it on max, confirmed changes, no glow. Lovely.. Can I have my 700 gems back now please?

I wish we could get the fix patched in a content update before 2/26…seems this keeps happening to people. Not everyone reads the forums. send in a support ticket..use refunds as your drop down and they should refund you fairly quick.

Well hopefully your family member will get her glow back soon. We are all anxiously awaiting the fix. Hopefully the fix is passing the testing it is going through.

Dark midget.7815:

Yes pleeeaaaaase let the fix be in the 2/26 update.

I really really hope so. I don’t think I can wait much longer. Everytime I see another Sylvari glowing I get so sad.
:-(

Beverbasun.1740:

Yeah I got the same problem with my Sylvari, also and used two total makeover kits, is there still no refound or is the matter still unsolved.

you can submit a ticket under refunds to get it refunded. The issue itself is not fixed so
hold off using another kit until it is (hopefully it will be with the 2/26 update though no eta has been offered)

Anfalas.7325:

Sadly, I did not see this post prior to purchasing the Total Makeover Kit. But below is my experience:

On the Sylvari, I have tried to change the Body Features > Skin Pattern > Glow Intensity modifier and it never takes. The ability to change it is available indicated by the slider being maneuverable.

When selecting another feature to modify, whether the feature is located in Body Features, Head Options, or Face Details, the slide bar always reverts back to the far left indicating that the previous changes made are not kept.

I will be so happy when the fix for this is put on live. Less unsuspecting people running into the bug and support won’t have to worry about crediting all the refunds.

Just curious…the fix is in testing…approximately how long does testing last?

hehe i would be willing to test it for you on live if it helps get my fellow sylvari a fix faster :-)

It is a known bug. no eta on a fix :-(

https://forum-en.gw2archive.eu/forum/support/bugs/Total-Make-over-Kit-Sylvari-Glow-Merged/page/4#post1468366

Saw the game update notice and got super excited….no content updates though…boo sad glowless sylvari

He said there is a fix but it is going through testing. Hopefully it passes!! How long does testing take? Will you keep us updated such as : the fix works will be patched this week or even if the fix does not work?

Dark midget.7815:

130218-001565
I am not as interested in the gem refund (would be nice) but more of getting my glow back.

Same…just want my glow.

Jeffrey Vaughn.1793:

I don’t have an ETA for when the fix will go live, but we do have one in the works that’s running through testing right now. As mentioned earlier in the thread, if you have purchased a makeover kit and been hit by this bug, please open a ticket with support and they will work with you to refund your gems. Thanks for your patience!

Thank you for your reply Mr. Vaughn. I hope testing goes well amd we can get a fix this week. If the fix passes testing is it possible it would be pushed live this week or would we need to wait until update on 2/26?

cymylau.2548:

support ticket 130215-000851
I’ve been following this forum discussion for a while since we “discuss” the same problem on the german forum and get no response AT ALL – while they at least said something once or twice over here.
I used the discounted self-style hair kit and my sylvari is glowless now – although I only changed her hair. Well, ye, I got refunded after reporting it, but that’s not the problem. I would have loved to spent my money for something that actually worked. I would not have minded if they kept it and gave me my glow back, but nothing happens. And even if they fix it: if the only way to regain it means buying another total makeover kit I would still think this unfair because it forces me to spend more money than I intended to spend at first.
I think there are two things that should be done:
1) keep us informed. even if you dont have a way of fixing this yet, tell us. dont make us feel ignored.
2) i think free kits for those who lost their glow (after this is fixed) are the least we should get.
I do not understand why the kits are still available when this problem exists. It totally ruins characters..

I completely and totally agree and support this. Keep us informed, please. We just want to know if you have a fix. This is something very important to us as it affects our characters. If you have a fix, it would alleviate a lot of peoples stress and frustration related to the issue. Give us the fix, let us get back to the characters we created.

More people have run into this bug.

https://forum-en.gw2archive.eu/forum/support/bugs/Sylvari-Female-Glow-Gone-w-FMO-kit/first#post1460731

want to be sure they see this so maybe we can help someone before they decide to use a kit.

Yes this is a terrible bug….and one we are still waiting on a fix for. You are not alone…a lot of us have fell victim to this bug.

https://forum-en.gw2archive.eu/forum/support/bugs/Total-Make-over-Kit/page/3#post1458426

icbleu.1629:

This kit has totally destroyed my happiness. I kinda wish you guys would just STOP selling it to unsuspecting folks until you get this problem fixed. I bought the kit, adjusted the color of my glow and poof – no glow! It now is set to perma-low no mater what I do.

Filed a ticket, and no refund or nothing has happened. Bought FOUR more kits and tried to follow the advice of other forum gamers who report mixed success getting their glow back. Nothing. $50.00 later, no refunds, no answers, just more delays fixing one of the more personal issues in a game – one based on a major source of player satisfaction and account retention: identifying and bonding with your avatar.

To be honest, the first few days after losing my glow I didn’t think it would bother me as much as it has, but it grows on you. Eating away and making you more frustrated and sad each time you notice the issue. I am lucky to game with my fiance, who also plays a Sylvari. Every time it’s evening, and my partner is glowing, it makes me unhappy I am not glowing as well.

I feel ignored and dismissed as a gaming consumer =(

Please, can someone from anet give us a little hope here. Is this going to be fixed on or before the 2/26 update?

This is affecting our characters, not a quest, not an item, but our actual characters that we are supposed to identify with and invest in. Please do not push off this fix for any longer then it has to be.

schizandra.4587:

Yet another to join the club.

I play only Sylvari. I have four now, and WAS planning to buy extra slots so I could have all 8 professions. Now, I don’t even want to play anymore. Not until this is fixed. ANet cannot pretend that they don’t know how important a character’s appearance is to a player. If they didn’t know that, they wouldn’t have created the legendaries.

Simply put, ANet took our money and ruined our characters. This is NOT a backburner issue.

I’ll be back on the 26th to see if the fix has been made. If it hasn’t, I won’t be back for a long time, and certainly won’t be spending any money on additional… anything.

I understand how upset you are, Sylvari is the only race I truly enjoy playing on. I also agree this should not be a backburner issue and i hope a fix get pushed soon. It is getting harder to keep logging in only to be disappointed this is not.fixed.

Chuo.4238:

Kendyl.1208:

Mr. Vaughn…any word on a fix? Even if it is not until the February 26 update just knowing it is going to be fixed would help ease our worried minds. Thank you :-)

I, too, would appreciate some kind of current feedback on this from ArenaNet. Character appearance is quite arguably one of the most important things to players.

Please keep us informed on the status of this fix.

Edit: typo

Yes character appearance is one of the most important things. I love getting my character to look how I want through gear/weapons etc. The fact something so important to Sylvari (her glow) was lost because of using a kit to change something totally unrelated bothers me a lot. Hopefully we can get a fix soon, or at least an eta of when we can expect one.

RedSpectrum.1975:

I was going to change my female sylvari’s eye color too….good thing i stumbled upon this hugs sylvari tight everything will be ok…….

Thank you! hugs glad you saw it before you shared our fate. I am really hoping we get an update soon. It makes me sad :-(

Mr. Vaughn…any word on a fix? Even if it is not until the February 26 update just knowing it is going to be fixed would help ease our worried minds. Thank you :-)

https://forum-en.gw2archive.eu/forum/support/bugs/Total-Make-over-Kit/first

some anet responses in this thread but unfortunately no word on when/if we will get a fix. :-(

I am glad you got a refund that will let you change glow when a fix is put into game. I really hope they have a fix for this aboit figured out and that it is not.aomething that will take a month+ to implement.

Psynocide.4965:

Add me to the list of sad Sylvari.
I had used one kite previously on my male (still male) Sylvari without any issues – I’m unsure but I believe the glow was absent for about a day, however it returned. Or perhaps I started paying attention, I don’t know.
Used a second kit a few days ago on my female Sylvari to completely revamp her, two days passed without noticing any glow before I decided to check the forums.

A fix sooner rather than later would be grand, however I’m concerned it may involve utilizing yet another makeover kit to reapply the glow.

they will refund gems for your kit if you sumbit a ticket which is very nice. However;
i just want my glow back and would gladly pay the gems for it. I just wish we would get a fix for this soon.

It is just so important because it involves my character. Bugged events can be annoying but avoided. My character is the most important thing to me in a mmo and i am looking at her the entire time I am logged in. It bothers me so much while I am playing. Please push a fix for this soon.

I am really hoping that this will be fixed at the latest with the feb 26 update. It is very discouraging that we don’t have an eta or an update yet.

Yeah it is something that makes my sylvari special and is different from other races. i finally got my armor/weapon combo i like…then i lose my glow. I wish there was a way to reset it to max while we wait for a kit fix. I would be so upset if I cant get my glow back for a long time.

Does not work yet :-(

Was hoping for a miraculous fix with the maintenance, but still no way to get my glow back.

I wish I would suddenly get my glow back (and have it stay!)

Yes it is very sad. I used to love nighttime in game, now all it does is remind me my glow is gone, and that I am very dull now.

Wonder if there is a chance this could be fixed when they do the Febrary 13 maintenance. One can hope. fingers crossed

Jeffrey Vaughn.1793:

The bug appears to be isolated to female sylvari with 0 glow at creation. We’re working on the bug now, but I don’t have an ETA for a fix right now, sorry.

Also just to add, as others have: I had max glow at creation, and this bug still occurred with my character.