Guild Wars 2

Hello,

I apologize for the delay in our response; we have an unusually high ticket volume which we are working through as quickly as possible. I apologize for any confusion regarding previous responses sent prior to this response reaching you today.

This Guild Wars 2 game account has been permanently closed. The attempted purchase of the Guild Wars 2 Serial Code used to create this account was voided as the transaction was found to be fraudulent in nature.

In addition to the permanent closure of the game account, the credit or debit card used in the transaction has been permanently blocked in our system. There is no option to have this account reopened or to have the block removed from the game account.

If you wish to access the Guild Wars 2 service going forward, you will need to purchase a serial code from another authorized retailer. A list of authorized retailers can be found here: https://www.guildwars2.com/en/retailers#UnitedStates-physical.

There is no further assistance we can provide for this issue.

Regards,
Matt S.
NCsoft Payment Review

so they want me to reopen a new account/email address and buy another gw2 serial :( and you better put “Turkey” pay with paypal countries section!
Gw2 support fails so bad as how game is great

Gaile could you say anything about fraud account suspended issue that bought directly gw2 website if you know and have permission? or all of them gonna resolve after Billing Maintenance 14th Nov.

[Incident: 121110-002647]

Igopewpew.8692:

Kurt.5973:

Anyone who is suspended for fraud issue that bought from gw2 website directly.did your issue resolve ?

Only one person in the last 29+ pages.

bluerebelmedia.9514:

Kurt.5973:

Anyone who is suspended for fraud issue that bought from gw2 website directly.did your issue resolve ?

I haven’t. Even though unlike some others I have definitely been charged. Confirmed with the bank, posted all billing info in my ticket from the supposed fraudulent credit card, and have now sent them a PDF via my ticket (I dont know why nobody responds anyway) with confirmation proof from the bank the card was charged. Now we’ll see.

Ticket ID: 121111-001892

I just created a topic for that I think if we post there it’s better and easier for us

https://forum-en.gw2archive.eu/forum/support/account/fraud-issue-that-bought-directly-gw2-website

“I think this place is good to follow up people who is suffering same issue.
and post
the date you purchased the game.
your Incident / Ticket Number here.
and more if you want to add”

Order date: 11/7/2012
[Incident: 121110-002647]

Anyone who is suspended for fraud issue that bought from gw2 website directly.did your issue resolve ?

[Incident: 121110-002647] it’s now about 4 days

I dont know what to say ; I really… really not happy,that’s it.

[Incident: 121110-002647]

it’s about your payment problem that I bought directly your website.

Gaile Gray.6028:

ChicknFingrs.8074:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partners, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

I purchased the game from 11/3/2012
my credit card was charged
[Incident: 121111-000224]

I also forwarded my confirmation email I received after buying the game from you they gave me another ticket number associated with that email it is
[Incident: 121111-002681]

Thanks for looking into this. Please work fast

eko — is your payment completed or pending?

Actually I can not find it in my online statement.

Oh my! So not completed OR pending? How strange!

Hey Gaile, just wanted to let you know that we really do appeciate your work and the support teams work.

That’s very kind. It’s good to settle issues and get legitimate players back in the game!

Yea thumbs up for Gaile Gray

Daelowana.7319:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

eko.7615:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partners, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

I purchased the game from 11/3/2012
my credit card was charged
[Incident: 121111-000224]

I also forwarded my confirmation email I received after buying the game from you they gave me another ticket number associated with that email it is
[Incident: 121111-002681]

Thanks for looking into this. Please work fast

eko — is your payment completed or pending?

Actually I can not find it in my online statement.

Oh my! So not completed OR pending? How strange!

I think with some CC’s if the original processor doesn’t accept the funds within a certain amount of time the Pending charge may drop and funds would be returned to the card. I do believe you are onto something with billing tho Gale. At least for a percentage of us.

Yes I think so,dropped amount of bill from CC limit but pending so much days totally weird enough and add this bank’s slow response about that but I’ve been playing lotro for years never had a issue like this with same CC.

Gaile Gray.6028:

There are now five things I want to know, so I can focus the investigation:

• Please indicate the date you purchased the game.
• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please note if the charge on you CC statement is a completed charge, or is “pending.”
• Please post your Incident / Ticket Number here.

The Support Team will be examining each of your tickets and will help you. I’m trying to ascertain if there’s an issue with purchases. So far I cannot see that to be the case, but I will use the information that you share — the answers to the five questions above — to look into the matter further.

Thank you.

• Please indicate the date you purchased the game.

“Order date: 11/7/2012 "

• Please confirm that you personally purchased from the buy.guildwars2.com site (not through a partner, not through a third-party).

“I personally purchased from buy.guildwars2.com”

• Please check your credit card statement and verify if you were or were not charged for the game.

“I were charged”

• Please note if the charge on you CC statement is a completed charge, or is “pending.”

“It’s pending”

• Please post your Incident / Ticket Number here.

[Incident: 121110-002647]

Gaile Gray.6028:

Kurt.5973:

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

Order date: 11/7/2012

[Incident: 121110-002647]

it’s waiting in progress contacted bank they are managing with that

Sorry, you purchased 4 days ago and the payment still is “in progress?” What does “they are managing with that” mean?

I have no idea but I only know 60$ taken from my credit card limit but when I checked a bit ago from web it’s in waiting process section still,just contacted them to solve that also waiting response them.

Gaile Gray.6028:

I would like to look into the few cases where you, personally purchased the game from buy.guildwars2.com and then experienced an account closure.

I don’t want to hear from those who bought from a third party who claims to have purchased from our site. I don’t need to hear from people who did a charge-back or asked for a refund. I would very much like to hear from someone who bought the game from buy.guildwars2.com using a legitimate credit card and then found his/her account terminated.

• Please indicate the date you purchased the game.
• Please check your credit card statement and verify if you were or were not charged for the game.
• Please post your Incident / Ticket Number here.

Thank you for your help with this.

Order date: 11/7/2012

[Incident: 121110-002647]

it’s waiting in progress contacted bank they are managing with that

Igopewpew.8692:

Hi guys! good news and bad news ! My ticket just got a response which is the good news ! They are checking tickets ! However they are claiming my serial key is fraudulent while it was directly purchased from their own site http://buy.guildwars2.com. Seems like I’ll be stuck with this issue for quite a bit longer.

How beautiful! I also bought game from gw2 website and what they are telling to me

“Hello,

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Regards,
Steve S.
NCsoft Payment Review"

There is a big mistake going on here.

WaLkz.3970:

Wow, even if my account is restored. I will still be scared to play. Something is very wrong. Most mmo when something of this magnitude happens gm will issue a rollback.

So do I in my second day of gw2,my account suspended.I faced something like this first time all my mmorpg games playing history and is this server wide issue? I am at Vabbi server,I read in my country’s gw2 gamers forums low populated servers have lots of bots and happens this issues more on the other hand more populated ones have less issues.What happens when my account back I will change my server highest populated one quickly.Any idea about this? I am pretty newbie about GW2.
Take Care

Hello,
I purchased game two days ago and downloaded client and got time to play yesterday and today I can not log game.Sent ticket got response to wait while we are finding issue and than searched who is getting errors like this I am totally shocked there is a lot issues about this.Well all I can do waiting while they are solving issue.
Have a nice day,
Take Care