Guild Wars 2

I had my account hacked a week ago. They didn’t change anything just took my stuff. I still had control of my account but was banned. Tuesday at work I get an email saying that the problem has been resolved. I got home and yep password change but still banned.

I just got my account back.

Ok, it’s been 7 days now what is going on? I received an email Monday stating that my problem had been resolved which it wasn’t. They had reset my password but not un-banned me for being hacked (real world money reason). I thought ok, maybe that was a mistake. I replied to the email and posted here, and added to the existing list on a certain post for those who are having troubles.

All I am saying is 7 days is a long time especially when they said that all tickets from 8/31 had been fixed. Mine has NOT been fixed.

Here is my original ticket:
120831-015182

I created a second after not taken the correct action
120905-000181

Please do something this is getting ridiculous .

I did that and it’s been 4 days since then…

They reset my password and said that they restored my account but they only reset my password. My account was hacked on Friday and I received an email today stating that my account was back in good order. Got home and could log in but still banned. The email was from Verminthrax

Here is the original ticket number:
120831-015182

I have since opened another since I don’t know how to open a previous one.
120905-000181

I have the same issue. I was excited when I saw the email at work. Got home and am now crushed

120831-015182

They said they reset my password and restored my account after it was hacked last Friday.

I had my account hacked last Friday morning and my account banned right after. I submitted a ticket right away and received an email today stating that they had reset my password and my account has been restored.

It has not. I still receive the ban message “Your Guild Wars 2 account has been terminated for engaging in or assisting with gold or item sales for real-world money, which is a breach of the User Agreement and Rules of Conduct. This action is permanent”.

So they did not restore my account. I have opened a second ticket because I do not see anywhere that I can re-open the previous ticket.

Original ticket:
Incident: 120831-015182

Rep who reviewed my ticket:
Verminthrax

Follow up ticket:
120905-000181

It has been 5 days and I was overjoyed at work today knowing that when I got home I could play for a bit. I am feeling rather crushed that nothing was resolved.

Is there anyway we could expediate this ticket since the wrong action was taken?