Guild Wars 2

Tantrumus.7406:

i dont know if this is just coincidental but when I forced the process gw2.exe closed from Task manager I got in immediately on the next try…. probalby just luck.

This worked for me.

Drunken night is entertaining. Let alone the other “sober” nights.

120910-006129
No reply yet. Made a purchase on the Trading Post was overcharged.

Over charged when making a purchase with Gems.
120910-006129

I bought the $50 bundle for gems. I was buying 4 character slots 3200 gems. That should of left me with 800 gems. On the last purchase I was charged 1600 gems and now I have 10 slots. I didn’t not double click it clearly said -1600. Please remove a slot and return me the 800 gems.

Ticket: 120910-006129
I bought the $50 bundle for gems. I was buying 4 character slots, 3200 gems. That should of left me with 800 gems. On the last purchase I was charged 1600 gems and now I have 10 slots, instead of 9. I did not double click, it clearly said -1600. Please remove a slot and return me the 800 gems. Also in attached picture you can see the gem total and recent purchases.
42 + 4000 – 4 × 800 =/= 42

Ticket: 120910-006129

I bought the $50 bundle for gems. I was buying 4 character slots, 3200 gems. That should of left me with 800 gems. On the last purchase I was charged 1600 gems and now I have 10 slots, instead of 9. I did not double click, it clearly said -1600. Please remove a slot and return me the 800 gems. Also in attached picture you can see the gem total and recent purchases.
42 + 4000 – 4 × 800 =/= 42

120907-000758

Email was changed on my friends account. Tannasta.4068
The email containing the serial key was also deleted. In the ticket we have provided what we think is the serial which we found from auto fill. If it is not the key we have also provided the last four card numbers used for purchase. Any assistance in this matter would be appreciated.

Similar situation. Still unresolved initial ticket was from 8/29. I received 3 emails about Chinese IPs after I was already banned.

Hacked Account – Ticket submitted August 29 – Ticket number 120829-015428
120902-010546

Banned.
120829-015428

Home world changed.
120827-012607

Oh I meant nothing against you. Its just frustrating being forced out for a week. The only response I got in the first ticket was copy/paste and in no way shape or form read my actual ticket.

Well Mr. Taiance, both my tickets beat that and have not been looked at either.

120902-010546 Proper format for prioritized submission.
120829-015428 Original ticket.

I’m in the same boat as you behrd, only my ticket was on 8/29. Still waiting.

Customer Brian Rice via CSS Web 08/31/2012 06:30 PM
Dear Steven,

Please take the time to read my message and see the attached PDFs. I was banned for gold selling. If you check the 3 emails sent to me to authorize locations, you will see that they all three were from different cities in China. After doing that please unban my account.
Response Steven via Email 08/31/2012 05:16 PM
Hello,

Thank you for taking the time to contact the Guild Wars Support Team. If you’re receiving a message saying your account has been blocked due to inappropriate behavior (error: 45) the first thing you should do is look at the in-game message shown at the login screen when you attempt to login, where you will be informed if you were suspended for an offensive name or for inappropriate behavior (usually chat).

To keep Guild Wars 2 a pleasant place to be, we take action against racist names, hate speech, overtly crude language, and other unacceptable behavior. If your account is blocked for a chat offense, the account is given a three-day suspension. If it is blocked for an offensive name, you will be required to rename the character name and, in most cases, will also be given a three-day suspension.

You can read our Naming Policy here: https://www.guildwars2.com/en/legal/guild-wars-2-naming- policy/.

GW2 support policies are presented in the Conduct Breaches and Outcomes document located here: https://www.guildwars2.com/en/legal/guild-wars-2-conduct-breaches-outcomes/

Regards,
Guild Wars Support Team
http://support.guildwars2.com/
Customer Brian Rice via CSS Web 08/30/2012 04:09 PM
When I tried to log in to day the error said I was engaging in Money Trading etc. This is a lie. I would like my account back please.
Customer Brian Rice via CSS Web 08/29/2012 03:47 PM
I was permanently banned and I don’t know why. Please help.

120902-010546
120829-015428
120827-012607

I was running from quest hub to quest hub. Banned.

My original ticket is still there as well as the 2nd. Neither have been addressed. Sometime on the 28th I submitted a ticket about my home world being changed. At the time I thought this was just from leaving overflow and I transferred back and closed the ticket.
The next day I was going from one heart to the next and got DCed. Then upon attempting to log back in I was banned. I opened and updated this ticket. I attached PDFs to the receipt and registration emails I originally received. I also submitted a new ticket in the “proper” format on 9/2. Now I’m here.