Showing Posts For Pyrok.1806:
I first started playing Mesmer in beta, and loved the idea of the class. I’ve recently returned from a long break, and trying to get back into sPvP on my Mesmer, but I’m really struggling with it.
My damage feels extremely subpar compared to other builds that I’ve been playing, mainly a power Necro. I’m consistently losing to other classes 1v1, though I beat most other Mesmer’s that I fight. So it leaves me wondering, am I just dropping the ball or am I missing something with the class?
I’m using this build for solo queue: Build
I start most fights off with GS 4 > GS 3 > GS 2 > f1 > GS 5 for interrupt and then switch weapons. If I’m spotted first, I’ll decoy so that I might start my combo.
I’ll use the mantra during fights as necessary to interrupt kitten, I blink when someone is within melee range unless I’m using S 2. I’m pulling with F 4. I just don’t know what I’m missing with the class, or more importantly if I’m just expecting a different experience than the class offers.
I’m using to winning nearly every 1v1 as a Power Necro, getting 3 and 4 kills in team fights with lich form, etc. Am I expecting something different than what the Mesmer offers?
My preference is an extremely strong 1v1 class, that can also contribute to team fights.
K.
b: within the Arenanet businessmodel they only want you happy as long as it is proffitable. Where is the profit in giving you a refund?? what do they gain?
This is the most absurd thing I’ve ever heard anyone say. There is NO business in the entire world, that remains profitable with a strategy encompassed by “we only help our customers when it’s profitable for us”. Secondly, what they gain is a customer who will continue to spend money on their game, instead of one who won’t spend another dime. All for 5 minutes of some GM’s time. Btw, the game is Buy to play, not free to play. The difference is astronomical.
But I digress. Yes, I made a mistake and didn’t play close enough attention. I asked for help and haven’t yet received it. Is not helping me worth losing a paying customer over? We’ll see soon, I’d imagine. I’m not going to lose sleep over 10$, but the outcome will determine how many more 10$’s of mine go to Anet.
But being an kitten on the internet is fun, for whatever reason. So I won’t be responding to this anymore, unless an Anet person posts. For those of you trying to be helpful, thanks. To those of you who came here to say “you made a mistake, you shouldn’t get any help lololol” please remember this the next time you try to return something to the store.
Although this is not exactly your case, the reply is official about purchasing errors: https://forum-en.gw2archive.eu/forum/support/account/Fused-Weapon-Merchant-issue/first#post1727802
Again, sorry for your loss.
I read the post, and followed up with the other post linked in that one. This was the outcome from the person who was requesting help.
Thanks ArenaNet! Very happy your team could help me with this situation!
Hopefully I can also get assistance. Thanks for linking that.
Edit:
Funcom (TSW) refunds you if you buy wrong stuff, but it is limited to once every 30 days. Blizzard also used to refund before they added the autorefund thing in WoW. But Anet never gived a kitten I dont think they will start caring now.
Yeah, Trion Worlds (Rift, Defiance) has the best customer support that I’ve seen. It took them 3 days to respond to my ticket, and since it took so long, they upgraded my account to receive every pre-order bonus possible for the game, as well as giving me a month free of game time. That should be the standard that every company strives to reach, but I don’t expect that from Anet. I’m simply hoping for a simple solution here.
(edited by Pyrok.1806)
That’s extremely unlikely in any case, but regardless – I don’t need an item granted to a character. I can simply have the pick removed and my gems refunded, with the stipulation that I can only spend them on another pick – simply on another character. Easy fix.
The reason is that Arenanet cant change ingame items. It’s not that they are not willing to help you but they decided to not have the tools to help you. The only way to help you is to refund you the gems/money and destroying the pick. But like you said yourself, you made a mistake and that would go to far.
I also think the terms in the desciption are pretty solid.
a: Accountbound
b: Souldbound on use.So when you buy it it is accountbound and when you equip it it is soulbound. You also get a warningmessage when you equip it the first time telling you it will become bound to your character and if you are sure.
So I have to agree with support that a refund is out of order.
I strongly hope that you don’t actually believe that they can’t help. You don’t make an MMO without having basic in-house tools to fix simple solutions such as this. And how is it “too far” to spend quite literally 5 minutes, to refund my gems, and watch me buy the pick on another character? You sir, are wrong.
Well, I appreciate your response but I hope that when/if an official one comes, it will carry a different tune. I’ve played most triple AAA MMO released for nearly the last decade, and this is the first and only time that I’ve heard of customer support not assisting customers with issues such as this. These kinds of things happen. If it were some exotic item or something similar, that would even be more understandable. But this is a premium item, that I spent real money on – Anet pays the bills based on these transactions. So to simply say “sorry, better luck next time” is an unacceptable outcome. It would take less time to help me out, than it would to type up a ticket response telling me that they can’t do it. And as for “sure we can do it for you, but we’re not going to”, that is absurd! There’s a reason every retail store in existence is happy to let you exchange an item if you have a legitimate reason, because it’s good business. I’m not naive enough to believe that losing me as a paying customer will have any effect whatsoever on Anet as a company, but I hope that someone sees this post and realizes that it would be a bad form of business to tell me to kitten off, all because I didn’t understand how the item worked. It can’t be any more obvious that it was a mistake, why would I buy an item on an alt instead of my main?
I don’t get it though, isn’t that kinda their job? They restore items that people delete on accident, when people come in stumbling drunk at 3am and delete their character, that can get restored. But I can’t have the item that I paid real money for, simply transferred to the character that I actually play? Hell, limit each person to a single instance of this kind of fix if that’s what is needed – I’ll be more careful in the future. But I shouldn’t have 10$ essentially stolen because of a mistake.
So I recently started playing GW2 again. On the first night that I was back in the game, I saw the Molten Alliance Pick on the store. Since it was a limited edition item, it really had me interested (I’m a sucker for that kind of thing). I was concerned about whether or not it was bound to account or bound to a single character, since it says both on the description. After asking in general chat, three separate players confirmed that it was indeed usable by all characters on an account. Here’s where my issues began:
At the time I was playing on a low level alt, and without thinking went ahead and purchased the pick. Later, I discovered that it was indeed soul bound to that character and I was unable to move it to my main, so I submitted a ticket. At first, I asked if it were possible to receive a refund since I bought it unknowing that it was for only a single character, and I was told that this wasn’t possible. Fair enough, since GW2 is a Buy-to-Play game I figured they made money on the store, and offering refunds would really cut into profits, this was perfectly acceptable. However, I politely said that I understood, and asked if I could at least get the pick transferred to my main character, as it’s completely useless sitting on a low level alt that never sees playing time. I was told repeatedly, that it was “impossible” to transfer it. So I asked if they could refund the gems under the sole condition that I spend them on the exact same item, but on my 80 Mesmer. Once again, repeatedly told that they wouldn’t do this.
I don’t get it. I bought the item not understanding that it was a single character item, which is fine – my mistake, I get that refunds aren’t always the best business option. But not allowing me to transfer it onto my main, instead of sitting on a low level character to see no use… that’s absurd. 10$ might not be a lot of money, but I wouldn’t throw a 10$ bill in the garbage either, and that’s essentially what has happened. I even proposed a few separate solutions, all of which involved Anet keeping my 10$, but the pick being moved to my main so I could actually use it, and was refused over and over. So my question is why? What makes it so difficult to take 5 minutes and accomodate customers, yeah it was my mistake but it doesn’t make sense that I have to waste the pick when a solution is so simple.
This is my last ditch effort, if I don’t get any help here, I cannot see myself spending a single cent more in the store. That may not be important to some of you, but it’s a really big deal to me.