Guild Wars 2

i’m unable to buy gems from the store for some days now. i’ve always used a Visa gift card for my purchase before on the gemstore and now this isn’t working.

i’ve checked over VISA and the gift card is active and money on it. Please help.

thx.

Home World: Jade Quarry
Guild Name: Unhuman
Guild Website: http://www.unhuman.ca
In-Game Contact: Raskrial
Focus: PvX
Quick Notes:
Unhuman is mostly a french canadian Guild. we are active in GW2 and WoW and have an active community with over 500 + players all arround the country and even some from europe. Feel free to visit our website !!
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Unhuman est principalement une guilde Francophone. Nous sommes particulièrement actif dans GW2 et WoW avec une communauté de plus de 500 joueurs. n’hésitez pas a visiter notre site web pour plus d’informations.

guild : Unhuman
tag: UH
server: jade quarry

has today 10AM EST, our guild was restored after the game update. Thx a lot guyz for your hard work !
do you intend to compensate missing guilds for the 3 days lost of influences ?

guild: Unhuman
tag: UH
server : jade quarry

guild still missing here, 3 hours or so after the announce of the Tools. i’ll check back tomorrow morning.

guild: Unhuman
tag: UH
server: jade quarry
is there some more information available for those who got missing guilds issue.. ?
it’s been more than 48hours with no guild and it’s pretty hard on players morale for some us. many guilds here with the same issue probably already lost some of there roster…

thx for your hard work to fix this asap.

any ETA on what’s going on with the missing guilds issue !?

Unhuman still missing too.

thx Cam for taking time to give us feedback to all of us on what’s going on since missing guilds is a major issue for us players.

hope you’ll find soon enough what’s going on with that.

CameronDunn.6473:

Ok, so we think we know what the problem is but need your help to prove it.

Warning : this is a bit technical.

The way it works is that each map (eg “Queensdale on Stormbluff Isle”) keeps a connection to the guild server. We think that for some maps, this connection is getting broken, so you can’t represent your guild when you’re in that map.

In order to help us test this, please move to a few different maps and try representing your guild when in each one. So move from Queensdale to Divinity’s Reach to Lion’s Arch and just keep trying.

There’s another test you can do – when in each map, try sending an ingame mail to another player. If it takes a long time (about 20 seconds), the map has lost its connection to the guild server.

Basically, what we’d like to hear is:

• It doesn’t work on map XXX on server YYY (eg “Queensdale on Stormbluff Isle”)
• And then it did work on map AAA on server BBB (eg “Divinity’s Reach on Stormbluff Isle”)
• Mail was really slow to send on map XXX and fast on map AAA

If you could give me some info like that, that would be a massive help!

I hear your pain and we really want to fix this quickly. Your info will help us do that.

Cheers,
Cam

guild : unhuman
tag: UH
world : jade quarry

traveled all arround every major cities and and region that i had a waypoint in. In any case, Guild panel was still empty was still guildless. tried heart of the mist too, but useless.

as for email, all email sent to friends was receives under 3sec.

this is getting a bit annoying to not have any feedback on this major issue for many guilds here.

any ETA on when the guild issues will be fixed, especially for all of us that our guilds has disappear ? could be interesting to know so we can warn our members.

thx.

guild name: unhuman
guild tag : UH
world : jade quarry
upgrade in progress: ARt of War lvl 4 (mid-way)

problem : our guild disapeared too, opened guild panel as Guild leader .. and nothing to see, all members the same.