Guild Wars 2

Okey, update to my story. I got refund from g2play. Yesterday I bought HoT from ingame store and today my account has been suspended.

Same story here. I purchased HoT originally from g2play friday, played 2hours, next day account was downgraded. I got refund from g2play. Yesterday I purchased HoT from ingame store and now my account is suspended. What the ****?

Gator.5729:

Since the first announcement of Heart of Thorns, Anet has said to buy it from their site or an authorized retailer. Then all of you guys ignore that and buy it from an “Unauthorized” retailer. How is this Anet’s fault?

G2play or whatever is nothing but a scam site that sells stolen or fraudulent keys

How can the average casual player know that the key is fraud if you can actually upgrade your account with the key purchased 3rd party site? The key shouldn’t be accepted in the first place. And the way Arenanet and it’s customer service has handled this is ridiculous. I’m still don’t have any word from customer service or even notice why my account has been downgraded.

I have been away from gw2 more than a year. I haven’t followed any news about gw2 recently. I just knew that expansion is coming and when I saw it was released I went and bought it where it was cheapest.

This is what I got as an answer for my issue from customer service:

“Hello,

I’m sorry but we cannot assist with this request as the code in question was purchased from an unauthorized reseller. I can only recommend that you request a full refund from them. If they are not willing to assist you, please get help from your financial institution for reclaiming the funds from this unauthorized reseller.

Further replies regarding this issue may not receive a response."

I would like to get a reason, notice, something official that states like “key you purchased was illegal” so I can contact paypal and start process getting my cash back. So far I have gotten nothing about that. Only action Anet has made is that they have downgraded my game account without any notice. It’s Anet’s system that accepted the key in first place.

I have exactly same issue. I bought game yesterday from g2play.net and played couple hours. Today I tried to login and my account has downgraded and expansion was gone for me.

Looking for uncontested eu server too.

I got some seriours latency problems, game is unplayable. There’s something definitely wrong. I have already contacted my ISP and I’m waiting for their responce.

Realm: Gandara, EU
ISP: Elisa Viihde Kaapeli 100M (Finland)

And here are tracerts for IPs that my gw2 connects. There is 3rd one but I’m guessing it’s propably loginserver since it’s located in US.

First one:

Tracing route to 206-127-159-107.plaync.com [206.127.159.107]
over a maximum of 30 hops:

1 6 ms 14 ms 7 ms 10.10.64.1
2 1028 ms 1213 ms 1065 ms 172.29.249.33
3 14 ms 14 ms 8 ms ge1-0-0.kuonii-p1.fi.elisa.net [139.97.10.214]
4 17 ms 17 ms 19 ms ae1.helpa-gw1.fi.elisa.net [139.97.6.242]
5 18 ms 18 ms 17 ms ae1-10.bbr1.hel2.fi.eunetip.net [213.192.191.53]
6 24 ms 25 ms 25 ms so7-0-0-0.bbr1.sto1.se.eunetip.net [213.192.191.210]
7 24 ms 23 ms 23 ms 213.242.110.169
8 34 ms 36 ms 34 ms ae-2-7.bar1.Copenhagen2.Level3.net [4.69.140.202]
9 33 ms 33 ms 54 ms ae-0-10.bar1.Copenhagen1.Level3.net [4.69.137.153]
10 46 ms 46 ms 44 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170]
11 48 ms 49 ms 47 ms ae-45-45.ebr3.Frankfurt1.Level3.net [4.69.143.166]
12 50 ms 55 ms 54 ms ae-73-73.csw2.Frankfurt1.Level3.net [4.69.163.6]
13 49 ms 50 ms 55 ms ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74]
14 49 ms 49 ms 49 ms 195.16.161.58
15 49 ms 49 ms 50 ms 206-127-157-86.plaync.com [206.127.157.86]
16 56 ms 49 ms 51 ms 206-127-157-102.plaync.com [206.127.157.102]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

And the second one:

Tracing route to 206-127-159-197.plaync.com [206.127.159.197]
over a maximum of 30 hops:

1 6 ms 7 ms 8 ms 10.10.64.1
2 1126 ms 1149 ms 1169 ms 172.29.249.33
3 7 ms 8 ms 9 ms ge1-0-0.kuonii-p1.fi.elisa.net [139.97.10.214]
4 20 ms 17 ms 17 ms ae1.helpa-gw1.fi.elisa.net [139.97.6.242]
5 17 ms 20 ms 27 ms ae1-10.bbr1.hel2.fi.eunetip.net [213.192.191.53]
6 25 ms 25 ms 24 ms so7-0-0-0.bbr1.sto1.se.eunetip.net [213.192.191.210]
7 25 ms 24 ms 23 ms 213.242.110.169
8 * * * Request timed out.
9 33 ms 37 ms 33 ms ae-0-10.bar1.Copenhagen1.Level3.net [4.69.137.153]
10 52 ms 53 ms 46 ms ae-7-7.ebr1.Dusseldorf1.Level3.net [4.69.142.170]
11 49 ms 49 ms 51 ms ae-47-47.ebr3.Frankfurt1.Level3.net [4.69.143.174]
12 58 ms 57 ms 49 ms ae-73-73.csw2.Frankfurt1.Level3.net [4.69.163.6]
13 50 ms 49 ms 55 ms ae-2-70.edge6.Frankfurt1.Level3.net [4.69.154.74]
14 51 ms 49 ms 68 ms 195.16.161.58
15 50 ms 49 ms 50 ms 206-127-157-86.plaync.com [206.127.157.86]
16 51 ms 49 ms 50 ms 206-127-157-102.plaync.com [206.127.157.102]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

I guess it’s my ISPs fault :/

This feature needs to get in.