Guild Wars 2

If limitless password tries aren’t the case then their own security was comprimised. Seeing as he had a 20+ char password newly made JUST for this game and it still got hacked? Yea I don’t think so, would of taken a few years to simply brute force it and his computer is clean. And yes the authentication system should be all that’s needed except theirs was broken almost from launch and impossible to activate.

Luminard.9534
120906-003049
It’s been 6 days with nothing but a copy paste reply from lance that has nothing to do with the problem.

Please address this support staff, his account has been online for 3 days straight (obviously multiple users) and hasn’t so much as been locked to keep it from being abused which is ridiculous.

Except that they have complete control on their end, seeing as they own and contain all your info for said account. Not to sound rude but you have this perspective like they can’t even altar their own information, which doesn’t even make sense from any logical point of view.

He wasn’t asking for the same character to be applied to a new account, He simply wants his original account back without having some bs copy paste message about a completely different issue being given to him, and is willing to reverse the charge back or simply buy another copy if he can have his original account back.

Posting for my friend, since he cannot post himself. Copy Pasted.

I have put in a ticket, 120906-003049. My account was hacked and my friends have seen the person online and reported him as well without anything being done. It’d be fine if I was just waiting for an answer to restore it, which I got but it completely ignored the problem. The support staff didn’t even look at my ticket for more than 5 seconds and gave me a reply to reset authentication/password change.

This is completely useless to me seeing as my EMAIL was changed so I cannot even use this feature without knowing the hackers email. I updated my ticket to not resolved and have had no response what so ever. I am thinking of disputing the charge for the game and gems bought. I really do enjoy Guild Wars 2 and would love to keep playing it, but I cannot get my character name back nor my account because I’m being disregarded with a copy-paste response from staff.

I would gladly buy the game again and play but only if I could have my original account back, that was a weeks worth of farming and progressing put into it. I have put way too much time into that account to start fresh just because there was no security which allowed access to my account by simply having my email. Guild Wars 2 is a great game, and I do want to play, but only if I was able to get my original account back, which doesn’t seem like it will happen.

120906-003049
120904-009882

Posting for a friend, he has been hacked for 2 days now and his email changed so he cannot make any posts for himself.