Guild Wars 2

During the Queen’s Jubilee Opening Ceremony, when the objective switches to defending Rox at various vantage points as she attempts to target the Mysterious Stranger, no Aetherblade thugs spawned at all. This didn’t block progress; I simply followed her to each vantage point and stood there until she moved to the next and the objective eventually completed.

The Aetherblade thugs were present at the previous objective (defending the Queen) and then they all just despawned and never reappeared at the defend Rox objective.

Approximate time: 11:00-ish PST Wed 08/07
Sanctum of Rall (NA).

Aoia it looks like you haven’t validated your email address. Select “Send”, then log into your email and follow the link to authorize your connection. It won’t let you connect unless you do that first (or have you already tried that?)

Without changing anything, today I can connect to the server, despite it being the same high traffic time as it was when I couldn’t connect yesterday. Looks like ArenaNet were working hard behind the scenes.

You’re welcome, glad it helped.

As kokocabana says, that’s usually a mail inbox problem. There’s an invisible maximum of 10 messages, and it won’t show any new ones until your clear the old ones out (I had it happen myself). If you can, clear it completely, and then all of a sudden you should receive your purchases as new mail.

Nothing has worked for me either, Kurtwk.

One thing ArenaNet did ask in the older thread was that we identify the country we’re connecting from and the region and server we’re trying to connect to.

eg. I’m east coast Canada trying to connect to NA Sanctum of Rall.

Feel free to add that in here… the more info they have, the better the outcome.

I’ve been playing since beta, and this is the first time I’ve had this problem. All of the known ports are open. The problem is not at my end. There is another thread on this exact error from ArenaNet dated a couple of months ago, in which ArenaNet acknowledged that. It’s locked, so I had to start a new thread today.

I’m unable to connect to the server after installing what looked to be a patch a few minutes ago. No error code, just one red line: “connection errors detected, retrying.” Restarting my computer does not solve it, nor does attempting to run the repair utility.

Connecting from Canada (east coast) to the NA server Sanctum of Rall.

Habel Icebreaker, the NPC who is responsible for the dialogue in the final cinematic of the Norn starter quest “The Great Hunt” appears to have fallen victim to the chat panel’s mature language filter.

His advice “…helping others wouldn’t hurt your reputation, either!”

is modified rather cryptically in the chat panel to:

“…helping others wouldn’t hurt your re——tion, either!”

Support has to do it for you.

Create a ticket with Support (using the Ask a Question option), asking to have the relevant IP removed from your Authorized Networks list. If you receive a reply that tells you to go read the wiki, or informs you of the benefits of authentication (neither of which have anything to do with your problem because the Authorized Networks bypass the authentication process), don’t panic, just reply to the reply (which updates your ticket), with the same request, explaining that players cannot revoke Authorized Networks, and that you require the assistance of Support to do that. Your ticket will then be escalated to the right area and your Authorized Network list will then be cleared for you.

I’ve noticed that too, although I don’t know what changed. It used to print a notification saying “so and so is now online.” There’s no toggle for it in the F11 options menu, so I’m not sure if we have any control over it at our end.

There’s no way for him to join a server listed as “full”, although in the future that might be possible with the guesting process.

For now, you have to wait until the population drops from “full” to “very high” or “high”, at which point he can transfer to your server (the population shifts during the course of the day), or you will have to both choose a world with a lower population to play together. Right now server transfers are free and can be performed once every 7 days.

It’s possible, but Support has to do it for you.

Create a ticket with Support, asking to have the relevant IP removed from your Authorized Networks list. If you receive a reply that tells you to go read the wiki, or informs you of the benefits of authentication (neither of which have anything to do with your problem because the Authorized Networks bypass the authentication process), don’t panic, just reply to the reply (which updates your ticket), with the same request, explaining that players cannot revoke Authorized Networks, and that you require the assistance of Support to do that. Your ticket will then be escalated to the right area and your Authorized Network list will then be cleared for you.

Ah, I’m on that server, and yes, it’s a tricky one to transfer to as the population is so often full. Some of my guildmates have managed to get across recently by waiting until around 8-10am EST (5-7am PST) on weekdays, when the population seems to consistently dip a little, but I’m not sure if the Christmas holiday will make it easier or harder. All the best though, I hope you find a transfer window soon!

It is currently free to switch servers. In the future, it will cost gems, but until ArenaNet notifies us of that change, it’s free.

Server populations change as players log on and off. A server that is “full” when you check the list may not be full at another time – it’s a matter of persisting until you catch the population on “high” or “very high”, at which point you can transfer. I can’t estimate how hard it will be for you, as I don’t know what server you’re trying to transfer to.

You’re welcome, glad it worked! I’ve had to delete my local.dat file after each new build, and so far it’s done the trick.

Deleting the local.dat file from my game folder fixed that problem for me.

Nope, presently the only way to transfer back is to wait for the 7 day timer to expire. The timer was put in place to prevent WvW balance exploits.

You can submit a ticket by logging into the Support website at https://en.support.guildwars2.com/ If you’ve never used it before, you’ll need to create a new account (it’s separate to your game account), and then select Ask A Question. This starts the formal process (known as a ticket) for reporting a problem.

The Total Makeover Kit doesn’t include a name change. At present, it’s not possible to change a characters name. It’s caught quite a few people who are changing their character’s gender off guard.

Many of us have suddenly had strange IP’s turn up in the Authorized Network list. As players can’t revoke authorizations, you’ll need to submit a ticket with Support, asking them to remove that IP from your list of Authorized Networks.

You’ll get an email reply that is completely useless in terms of removing the IP (eg. tells you to read the wiki or how to set up 2-factor authentication, neither of which will revoke an Authorized Network as it’s exempt from authentication by virtue of being authorized).

Reply to that reply (which updates your ticket), repeating that that particular Authorized Network IP is not yours, your account is at risk if the IP remains, and only Support can remove it. Your ticket will then be escalated to the right area, and the Authorized Network list will be completely wiped clean for you.

You’re welcome BSMO, I’m glad it worked out for you too! The problem seems to be that first email response is so ridiculous that it confuses many people and discourages them from persisting until they get a result. Once you get past that first response, Support does a wonderful job of quickly removing Authorized Networks that just shouldn’t be there.

I think you can update the original one by logging in through Support (https://en.support.guildwars2.com/).

@Arlana – If you have a strange Authorized Network IP suddenly appear, and it’s not the known glitch one owned by ArenaNet mentioned in that other thread, update your ticket and Support will remove that particular IP for you.

That first email reply you received in response to your ticket does not address the problem. I got a similar reply when I made the same request (The reply I got said: “While we’d like to be able to provide specific answers to every gameplay question, there are so many different elements in the game that it’s not always possible for us to do so. I recommend taking a look at the Guild Wars 2 Wiki”).

Reply to the reply you received (this updates the existing Ticket) with the same information, explaining that players cannot revoke Authorized Networks and you require Support to perform this function. Your ticket will then be escalated to the right area, and the IP will be removed for you. It’s just a case of persisting past that first email reply.

Maetel.2130:

What do you expect? Since I’ve been hacked 3 weeks ago I checked the list of authorized networks but… there wasn’t any aha
ONLY today it appeared and yes, I see the French hacker’s IP with NO WAY to delete it. If it’s true that support can’t remove it, there is no way we can trust their word about their security.
If things like this work this way I don’t wanna know the rest…

Support can remove the IP from your Authorized Networks. Submit a ticket, and when you get that extremely useless reply about reading the forum for your answer, reply to that message, repeating that you as a customer cannot revoke an Authorized Network IP and that the forum advised you to submit a ticket. Your ticket will then be escalated to the correct area, and the IP will be removed. Worked for me today.

I changed my email too, but still have access to the old one. I’m not receiving any GW2 news emails either, on either the new or the old email accounts. Do you know of emails like that that others have received, but you haven’t?

Something odd is happening with the Authorized Network list. I just had an IP for an ISP provider in a country on the opposite side of the world turn up on mine. Now I lived in that country and used that provider over 7 months ago (the IP was released to the carrier 7 months ago and has presumably since been reassigned).

So that “authorized IP” predates the release version of the game, and my current account (I was in the beta, but obviously I no longer play on the old beta account) so I can’t imagine why it would suddenly show up as active this week! I’ve submitted a Support Ticket (121212-000942) as it’s an unacceptable risk to my account to have that IP listed as authorized.

Edit: Support has removed the IP in question for me. Thanks for a quick response, ArenaNet!

The same thing happened for the duration of the Lost Shores event, and once that was over, the server capacity went back to its former state. I’m assuming the same will happen this time.

It’s fine to delete it: ArenaNet can retrieve it from their own logs; they don’t need you to keep a copy.

Shinra.4623:

Thanks man.
I don’t know why they post these things on twitter rather then the offical website or log in screen though

You’re welcome, and I agree; seems like it would save a lot of heartache. For now, the most up to date source of info for tonight’s maintenance seems to be their Twitter feed at: https://twitter.com/GuildWars2

From the GW2 Twitter Feed, an hour ago:

“Yes, not being able to log in (for some people) is part of the maintenance. We will let you know when it is over. ^MK "

(obviously this only applies to December 6, and the 2 posts above)

You should be fine. My understanding is that the US/EU restrictions related to your region when purchasing and registering the game initially, and didn’t limit you after that. Just make sure that you have everything with you that you need to validate an authentication check triggered by the new location/IP.

Edit: Doh, too slow.

I’m glad you were able to fix it.

Are you using a foreign credit card? If you are playing the game in one country but then pay for ingame stuff like gems with a credit card that is from a different country, you will get that message. (Many people like myself who moved overseas still use credit cards from their home country, and it appears to trigger the anti-hacker monitor, hence the “risk management” response).

You might want to check the date on the YouTube video. If it’s before August 25, 2012 it’s the beta client and the control settings have changed during the development process.

Auto-detect gives the most balanced pre-set option for me. If it’s not doing that for you, you may have to tweak some of the settings manually to achieve the same result.

Just wanted to confirm that all characters transfer when one does; your entire account is transferred.

I’ve had the same problem, living in Canada with an Australian credit card. My solution has been to use those prepaid credit cards that you can buy from many stores for my gem purchases. Much less hassle than contacting support each time, or having to get a proper Canadian credit card just for that purpose.

Echoing Demus’s post, since the 7 October patch I’ve experienced a marked increase in loading times (particularly when entering the game or traveling between zones), and noticeable lag with abilities, and inventory and other UI menus. (NA – Tarnished Coast)

Same skillpoint (Loch Jezt) on Tarnished Coast, but he’s missing rather than dead. He was dead prior to the September 25 patch, and has been MIA since then.