Hey, I have some really interesting info for you. We have not been able to find a single case of gold going missing from an account unless:
- It was hacked
- The account holder is not considering that gold is based on characters and not the account, is looking for gold in storage instead of on a specific character
If things look normal but you feel you are missing gold, check all your characters and I bet the vast majority of you will find you do have the gold, after all, just on a different character.
If you think you may have been hacked, please change your password immediately and contact Support for assistance.
In my case, I’m pretty sure it’s hacked for a couple reasons:
1. When I logged back, my character is in the Bank NPC of Lion Arch that I didn’t know where it was before, I never been there, never used Bank NPC at all, I always used the Cooking Station for Banking purposes.
2. There is one strange mail from an unknown person, timestamped an hour ago and already read when I saw it for the first time, even though the last time I logged in was 6 hours ago or more.
The sad part is that I used unique password for this game and still got hacked.
