Guild Wars 2

Maybe someday A.net will listen to this suggestion. I’m being patient.

Forget it Maullus, others have tried this before you and failed. If you care, just look at my post history.

Obligatory bump.

Let’s not forget about this suggestion…!

A little help here, Arena.net… Please.

Posting here to add my support to this suggestion.
Hell, you can even charge us gold or something to ensure that we aren’t doing it to cheat. I just want my fiancee’s problem to be fixed, some way or another, without rerolling.

EndlessDreamer.6780:

Really now? I’m lying? Wow, that’s a tall order to fill. Well let’s get down to lying some more, shall I?

From https://forum-en.gw2archive.eu/forum/support/bugs/BUG-Party-members-getting-sent-to-wrong-faction-when-sharing-their-Personal-Story/first#post463999

Your own thread by the way, which the devs were nice enough to answer to.

“Our CS team does not have the ability to change your current quest or order, either, so it’s not something that we can manually fix on a case by case basis, either.”

CUSTOMER SUPPORT team doesnt have the ability. Developers do. I was talking about them.

Oh dear. Wow, I mean, a post in red never said that. Also, given that that response was in your own thread, calling me a liar is pretty downright silly, don’t you think? So, now we know that it is something they can’t change manually. Okay, so lie number one, obviously not disproven.

I didn’t say you were a liar, I said you were making things up. Nobody said EVER that fixing things manually would break things, and none of your quotes here prove that.

Huh now. So, I’m lying about it breaking things. Oh right, because it wouldn’t. If they can’t automate it, it would affect accounts that hadn’t finished it yet and possibly hit ones that it wasn’t supposed to. There is no way to put it in without breaking someone else’s game while fixing yours.

If they attempt to fix things manually, they could talkt to the people who are affected by the bug so they don’t change the stories of people who are ok with what they have.

Let me put it this way. If they were purposefully ignoring something, then I’d understand the “Oh we’re not going to pay you anymore because you’re bad at customer service.”

But if you’re telling them to make pigs fly when pigs aren’t nearly aerodynamic enough to do so, saying that you’re going to stop paying and playing because they can’t jump through hoops that are 10 stories up from the ground is downright silly.

Nope, I’m not telling them to make pigs fly (which would be easy, this being a game and it being their own game :P), I’m asking them to rollback the story of my fiancee and the other who were affected, just as they did with the bug that made ppl skip steps of their story.

“ArenaNet is full of liars. They -can- do something, they just won’t and I’m going to whine and complain until they do and then when they ask me to stop, I’m going to go in to someone else’s thread and continue to do what they asked me to stop doing.”

I never said they were liars. Don’t put words in my mouth.

Let me re-iterate: ArenaNet is -NOT- refusing to help customers. What they’re doing right now is attempting to fix what is broken. However, refusing and being unable to help are two -very- different things. So if they can fix the problem but can’t fix the byproducts of the problem, yes, that is unfortunate, but if they can’t, they cant.

Fixing the bug is perfectly fine. Customer support not getting the developers involved with our problem isn’t. The developers never said that they weren’t unable to help. Only Customer Support did.

The mature response is to grit your teeth, bear it and say “Well crud, that sucks” and either continue along or play a new character. Bugs happen. Sometimes bugs happen that they can’t do anything about.

I’m not OK with mediocrity. There is no such thing as an unsolvable bug when you are a member of the developer team.

What you do is you go to the already enormous topic on this issue:

https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-merged/first

You post the information they asked for

And you wait and see what they can do.

I’m not bugged. My fiancee is the one affected by this bug. I’m just here trying to get someone to help her and the other people who got this bug.

Now, between you and me: There is no reason for you to post here. This is between arena.net and the people who got the bug. They don’t need you rallying to protect them from us. We didn’t do anything wrong. We were affected by a bug and we want a solution. This doesn’t affect you at all. This is not your fight.
Having said this, I won’t answer you anymore. Sorry if this bothers you, but discussing the matter of our issue with you isn’t going to get anything fixed.

EndlessDreamer.6780:

ANet pretty much explained the issue with this. It’s not something you can do without potentially having quite a few issues with that character or breaking quite a few things.

You’re making that up. They never said that repairing the problem would cause issues or break things.

Honestly, for right now, it doesn’t matter what Order you go with, it affects a total of maybe 7 or 8 personal missions and then you’re done. The end is the same for everyone, regardless of your Order.

It changes the quests that you do, something that matters for people who like playing the story mode. It also changes the faction armor you can get.

This isn’t Arena Net refusing to help players because they don’t want to or it’s too much work. They can’t without potentially bugging a lot of things. There isn’t just some button or code that will set your character in to a certain quest.

Again, making things up.

I’m sorry that you guys are upset about this, but I think acting as though ArenaNet is doing this on purpose just because isn’t going to help.

They aren’t doing it on purpose, but they aren’t trying to help either.

Also, -threatening- the company by saying you won’t buy any more content from them unless they do exactly what you want isn’t exactly the most mature thing to do. They explained that they couldn’t due to limitations and they apologized. You really have to either try again on a new character or keep playing your old with the change.

That wasn’t me, but I see it as a normal thing. If a service provider fails to provide support to its customers, some people are bound to change their preference to other providers. In this case, a MMORPG game being the service and Arena.net being the provider.
The limitations are on the support team, not on the whole company. I’m pretty sure the developers could do something to help us if someone would get them to work on our issue.

We deserve a proper answer to our problem. We have lvl 60+ characters, your deep regret won’t level us a new one to that level.
If the support team can’t help us, then get a developer involved. It’s the least we deserve as PAYING customers. If you are unable to fix it “automatically”, then do a proper job and fix it manually, in a case-by-case basis. We didn’t pay full price for a game only to be left to our own devices when we are struck by a bug.

If you can’t help us then please, get someone who has the ability to fix this involved with the issue.

What about fixing the problem on a case-by-case basis? Neither my fiancee or me have progressed with out personal stories since the bug happened to us, so we aren’t reaping any kind of benefits from this.
I am sorry if this sounds harsh, but a simple “Sorry” is not enough. We are paying customers and I feel that we deserve a solution, one which we have been waiting for since September 9.
Why not just send us back to the very first step of our stories? We would take anything that would allow us to progress with OUR GAME and OUR STORIES, without making new characters.
Please don’t tell me that you can’t send us back in our stories, because that has happened with characters who have gotten the “Skipping steps” bug. It doesn’t matter to us if you can’t do it automatically, we want our problem solved and we, as customers from Arena.Net, shouldn’t have to take or accept excuses.

https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-merged/354830
11 days have passed since this post, still no “post in a separate thread”, still no updates about this problem.

Still no news…
I have PM’d Gaile Gray (https://forum-en.gw2archive.eu/members/Gaile-Gray-6028) too, without any answer.

A week has passed and there hasn’t been any updates on this issue…

Update, this just got posted in another thread:

Now, we are aware that there are a couple of other bugs related to story steps.

1. The first involves a split in parties paths upon selection of one’s Order. I’ll update a separate thread about that and you’ll be happy to know that this one has been repro’d and a fix tentatively developed. Upon successful testing, it will be rolled to live.
2. The second involves a similar kind of split when the party chooses their greatest fear (at level 70). This fix is under review by QA and the details are not yet fully known. It will be addressed as soon as we are able to replicate and then develop a fix.

Link: https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-merged/354830

I’m very happy to see that a solution is being worked on.
Thank you!

We were playing as sylvari, yes.

My fiancee stopped playing her personal story inmediately after being sent to the Vigil. She didn’t do even one quest of the Vigil line.
Does it matter if she chose being in the Vigil or got sent there by error? We want to continue being in the Order of Whispers together, that’s the reason we bought the game, to play our story together. We just cannot accept the lack of a solution, please, there has to be an answer other than “Tough luck” or “Create another character”.

This is her post in the thread I previously mentioned.
https://forum-en.gw2archive.eu/forum/support/bugs/Story-Skipped-or-Changed-Fixed-merged/page/11#post353737

Please, everyone who has been sent to the wrong faction in their personal story, raise awareness by posting in this new thread:
https://forum-en.gw2archive.eu/forum/support/bugs/BUG-Party-members-getting-sent-to-wrong-faction-when-sharing-their-Personal-Story

I’m creating this thread to raise awareness on this issue, which Arena.net has yet to provide a solution for.

On multiple instances (including my own experience with my fiancee), people who have been sharing their personal stories and doing them together (couples, most of the time) have seen their stories broken and diverged when the leader of the party had to make the option of which faction to join. Example: Leader chooses Order of Whispers, other party members get sent to Vigil (this is what happened to my fiancee).

There have been many tickets created and reports of this happening in this thread: https://forum-en.gw2archive.eu/forum/support/bugs/Did-Part-of-Your-Story-Get-Skipped-or-Changed-Post-here/
but we haven’t got any concrete answer, in fact, the only solution provided has been “Create a new character”, something completely unfair to ask for to paying customers who aren’t hardcore gamers and can’t afford to recreate the characters in which they have spent the few hours they have to play this game.
To make things worse, the thread has been unstickied without an official response to this problem.

If this has happened to you, your SO or a friend, please post here so Arena.net can see the reality of this problem and, hopefully, give us a solution or a workaround.

Please Arena.net, help us with this issue. Our characters said “This is my story”, but this is NOT our story!

Maulor.9847:

UPDATE: no change for my girlfriend and I. I chose Order of Whispers and she was in the instance with me. She ended up with Vigil.

It has been this way for several weeks.

Please provide an NPC to allow people who are on the first step of their order quest to either reset back to the story step where they make the choice, or to simply change their minds. It is OK if once they do the first step that they’re locked in IMO… they’re already receiving rewards for that order.

this would not be an exploitable situation, and would allow someone to easily correct being put into an order they didn’t originally want.

The same thing happened to my fiancee and me. I joined the Order of Whispers with her but she got sent to the Vigil.
It worries me that this thread has been unstickied without a response to this issue.