Guild Wars 2

Hi guys,

Yesterday I posted an issue I had with purchasing the game two weeks ago @ $40 because previously the FAQ of Heart of Thorns stated you needed the base game to play. I sent in a ticket to Anet and pretty much got an automated response telling me there is nothing they can do in terms of a discount/upgrading the account to Heart of Thorns and that if I wanted the money back, I would have to refund the account and close it. (sorry i’m only new to forum posting and don’t know how to link the email etc.) I don’t think that’s entirely fair since i put in like 50+ hours of the last two weeks into the game and would have to restart entirely again, for a mistake they made on their part. Just letting other people know who might have purchased the full GW2 game recently that the only way you will see some kind of compensation is closing the account fully and rebuying. Thanks guys.

Crise.9401:

TTGL.9024:

Thanks for all your help! I hope the veterans too can get compensation at least in the form of an additional character slot. I’ll try my best.

Once you have a resolution on this, you might want to post here how it turned out so others can use it as reference. In case ArenaNet decides not to make public statement on the issue.

I just sent a ticket, will update you if I know any info.

Thanks for all your help! I hope the veterans too can get compensation at least in the form of an additional character slot. I’ll try my best.

VergilDeZaniah.3295:

You wouldn’t lose your account, they’ll probably just upgrade it. Just ask them

How would i go about contacting them? What topic would i choose in the support section?

So, like everyone else, I’ll have my opinion.

I recently purchased the game just over two weeks ago [@ $40], under the impression, I needed the base game to purchase the expansion. I have put in over about 50 hours in those last few weeks and feel a kitteneated that if I had waited two weeks instead, I’d have the base game plus the upcoming ‘expansion’. I understand there is a return policy of 30 days or so I read, but I don’t feel like losing my progression that I’ve worked hard towards in those two weeks [I read they terminate the account]. I also understand the veteran player outrage at not getting at least one character slot with the purchase for the new class. I hope in some way there is compensation for my problem and for the veteran players too. Thanks all. Hopefully we get an official word on the statement soon from Anet.