Can we please get this sorted out now, A-net. I think we can all agree that some form of communication from your end as to what you believe the issue is, when it will be resolved and that it is actually being worked on or not is in order. Sitting here having no idea, is simply not acceptable.
Could not agree more! I would understand if it took some time to fix the server or whatever that caused the issue, but what I cannot understand is, how it can take 3 whole days (and yet counting) to get any response in this thread or in-game from the support team, when there are so many players with the same issue and sent their tickets.
Somehow Tots has gotten in contact with the supporters through requesting help on the Support site. And after doing these tests that almost seem like a waste of time, when you know that there are 40 other players having the same issue, then how come that he has not even received a confirmation from you, A-net, if you are looking into it, ignoring it or just don’t know what to do? I would almost feel insulted as a customer, if I were Tots, when the supporters still think the problem is on his part, when it obviously is not – I mean, just take a look at the facts in this thread, and I think any rational human would get to the same result of where the problems lies within.
So please A-net, get a grip on the real problem now.
I have to go out for a couple of hours, so I’ll be unable to make an update concerning my correspondance with the support team for a little while. During this time, could some of you guys make sure this thread gets some attention? Maybe facebook link it or on twitter or something? I mean, it’s fine that I am at least in contact with the support guys, but I wouldn’t mind some forum mod/dev or whatever reading this thread to speed up the process at bit.
I do think they support guys have abandoned the idea that it’s an issue on my end, my computer or setup… Rightfully so… This thread sorta proves this, along with the numerous tests I’ve done for them.
Bringing attention to the issue, and the fact it affects not just us, but our teams as well, may give them incentive to make this a priority.
For us it’s the main part of why we play the game, but in it self – it’s my understanding that tournaments in themselves are quite a big part of the actual game itself.
I have not even gotten a reply from the support guys yet from my ticket – and it’s been 3 days which kinda frustrates me. It might not be a priority for them since it’s only 8 teams / 5×8 guys who have the issue at the moment. But as many of you say it’s gamebreaking for us since many of us only play tournaments in gw2 with our teams.
Just hope a dev sees this thread soon and replies us since it’s already been 3 days that 40 account haven’t been able to play tournaments.
@LoneDeragner: I believe it won’t help anything creating a new account or logging onto another computer.
I’m positive that the reason is connected to Arenanet and something went wrong when the 8 teams that now are stuck signed up for that cursed free tournament yesterday morning. I still haven’t heard from any support yet myself, and starting to think we might not be able to play until the next patch comes up if this problem persists, since nothing indicates that anybody including the devs, know how to fix it at the moment.
We’ve sent bug report as well with screenshots. But it would indeed be very unfortunate if we would have to wait 3 weeks to get a respone from the support team – since we are like you very active and only doing pvp in gw2 and spending 99% of our time doing paid tournaments etc.
I sincerely hope an employee sees this thread and does something about it soon or we’ll not be able to play our favorite content of the game for, who knows how long…
