Guild Wars 2

Leamas.5803:

Normal. Either way, unfortunately, it seems to be a very specific thing created by some random Chinese dude, who does not appear to work for MSI, for this specific mobile version of the 1070. I wouldn’t hold my breath for similar things for other cards.

The fix, it seems, in the case of the MSI laptop 1070, for your Chinese VBIOS, MSI does not set an upper limit on the GPU boost (Or it’s set too high). This allows the boost frequency to get out of control, upwards of 1800MHz, or even 2000MHz…which, of course causes instability. For eVGA, I expect the upper limit for certain cards is set too high and causes instability on certain hardware combinations, which is why down clocking often helps, but that same card will work fine in one computer and not another. Wonder why it only seems to affect GW2 and Tera though. It has to be something in their code that’s allowing the boost to get out of control. My guess is that they’re lazy, don’t monitor it and rely on the max frequency to keep them in check. Even extremely heavy loads that are potentially damaging, like the Furmark burn-in don’t cause issues. Out of curiosity, I’ll have to look at the settings tonight.

The big thing that would concern me with this Chinese VBIOS is if it’s such a minor fix, why hasn’t MSI picked it up and put it in to their official VBIOS release? In other words, what else is it affecting?

maybe that chinese guy is actually working in msi since msi is global and have many offices on many countrys , the thing i notice and like i said befor for you that the limit was out of control of mhz and which cause more votlage usage in gpu which cause stop in the gpu it self and then screen freeze and then show u whatever that pixles crap or the rainbow color screen. and yea it weird too sometimes when i just happen in some games but im glad im fixed mine and looking forwad to fix yours , either ways you need new gpu tho ah i think i been using 670 too befor or something i used many versions of gpus every 2-3 years i change

Leamas.5803:

Out of curiosity, what does GPU-Z say your clock speeds are?

normal stats playing around 1442mhz core clock and sometime go to 1645mhz core clock which is the recommanded speed of the gpu under that page https://www.notebookcheck.net/Mobile-NVIDIA-GeForce-GTX-1070-Laptop.169549.0.html im not sure if it can go upper then that but is seems stuck in that 2 for now , 2003.4 memory clock

power usage for the 2
1645.0 = 0.9000v
1442.5 = 0.8000v

fps in high settings around 60+ using fps limit from gw2 without limiter up to 110-120 avg around 70-80 sometimes however i don’t need above 60 so i use limiter .
https://imgur.com/a/wRBLs that my settings

Leamas.5803:

Texon.4590:

yes in older drivers i had that problem happen to me , however when i update to version 385.41 driver it stop showing up in event viewer even tho i was crashing-pc restart but nothing like nvd problem show up after. fixing my pc from restart was from apply new vbios which i downloaded after that i fixed both problem.

So they didn’t actually fix it, but they suppressed the error? Probably to reduce the volume of complaints. An eventless error will make people think it’s a Microsoft or ANet issue. I find that funny (And I still think ANet is doing something they shouldn’t be). Well, it becomes a question of whether such a VBIOS even exists for that specific card to fix this specific error. Even if it does exist, it could take weeks of arguing with nvidia and eVGA before something shakes out and that’s IF they decide to share it. In the meantime, if it works, down clocking is a quick and easy fix with nVidia Inspector. It literally only takes 2 or 3 minutes to set up the icons then it’s only the time it takes to double-click them to change the clock back and forth.

but why that happening in tera online befor too ? xD i can’t say it is arena because i had same problem with tera or any game that run tons of Mhz and votlage per second. so it definitely gpu issue, befor half year or something i didn’t had that issue seems windows or something im not sure, or maybe cus i did format my pc

Leamas.5803:

An over voltage makes sense since it would send the PCIe bus in to panic mode. It’s what I always suspected, but could never prove. I couldn’t get GPU-Z or any other system logger to give me anything. The crash was like unplugging the machine, so most loggers didn’t even know the machine went down, much less have time to write anything. Do you remember what, if anything, was in the Windows Event log?

The only consistent thing I ever received after a crash was

_—Windows Event Log Error— (nvlddmkm is the nVidia display driver)

The description for Event ID 14 from source nvlddmkm cannot be found.
Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or
repair the component on the local computer.

If the event originated on another computer, the display information had
to be saved with the event.

The following information was included with the event:

\Device\Video7
An uncorrectable double bit error (DBE) has been detected on GPU (02 00 00)._

Event ID 14 seemed to be like an ORA-00600 in Oracle. It seems to be the unknown error, unknown cause. While there were lots of people complaining about it, there was never any definitive cause or fix for this on the nVidia/eVGA forums. Even after a clean driver install or fresh Windows install, this would be the error after a crash. The only consistent fix I’ve ever seen is lowering the clock speed. It doesn’t work for everyone, but it’s worked for many.

Other things I noticed that, in those days, with any driver newer than 306.97 GW2 was completely unstable. Driver 310.70, for instance, was completely unusable and GW2 would crash within seconds of the game launching. I was still using 306.97 driver when 35×.xx came out. Eventually I had to upgrade, and find other solutions since other games I wanted to try wouldn’t work on 306.97, namely the ESO Beta. Then driver 356.04 (Maybe it was 358.91…can’t quite remember) came out and seemed to be just as about as stable as 306.97, with only occasional crashes. Other things that made the game more stable, but not perfect, limiting the frame rate to 60fps, antialiasing off, shaders low, post-processing low, v-sync off. Limiting the frame rate was the biggest thing though.

yes in older drivers i had that problem happen to me , however when i update to version 385.41 driver it stop showing up in event viewer even tho i was crashing-pc restart but nothing like nvd problem show up after. fixing my pc from restart was from apply new vbios which i downloaded after that i fixed both problem.

maybe nvidia start ignore older gpus and just focus on 10 series right now as long as your gpu is 5 years old im not sure if nvidia still support that :p best thing to try it go to pc shop test with new gpu like 1050-1070 or whatever if nothing happen then you need to get new gpu

Leamas.5803:

Texon.4590:

Leamas.5803:

Texon.4590:

im not familer with evga websites or cards but i just google and find that page
https://www.evga.com/thermalmod/
good luck , let me know if it works.

What do you mean by “perfect vbios”? What does perfect even mean?
“ask nvidia in live support for something smaller”…a smaller what?

I don’t know about these days, but I can say when I was having these problems, both eVGA and nVidia were useless. It was an eVGA nVidia gtx670 Superclocked. I fought with them for months to try to get the card fixed or replaced. They did get me to update the BIOS on the card but it did not help. Their final conclusion was that GW2 was at fault and they would NOT RMA the card. I had the machine in to the shop 3 times to try to to get the card replaced under warranty, but they could not reproduce the issue, so would not replace the card. Again, they said, since it specific to GW2, it must the the software causing it, not faulty hardware.

I would add that since down clocking, GW2 as not crashed…not once and now I can even run it without limiting the frame rate and reducing graphics settings.

well yea i feel ya , i been also angry with nvidia support and i also sent alot of tickets to gw2 support team i thought the problem was from the game , and is show that nvidia have some people not expert @ all they also give me video bios for the gpu like you said and it doesn’t work the only one worked was made by china like what video owner says , and after that i felt bad after blaming guild wars 2 team which is not the cause of the problem. i been also saying it was guild wars 2 etc but no , is not cause they have players playing with 1080 Ti without problem . it is all about power mangement in that newest gpus and the newest drivers.

the problem might not show in some games but when i tried Tera i had the same kitten problem and that how i notice it wasn’t guild wars 2 fault

It’s not just the newest cards, in my case, the 670 is what…5 years old? I agree, it’s likely some flaky little thing in the video BIOS since a Windows reinstall does not fix it, but you can only fight with the vendor so much before it gets tedious. So who gave you the BIOS update? Was it nVidia or MSI? Typically, the BIOS would come from the vendor, in this case MSI. What was changed in the BIOS? Did you do a before/after comparison in something like Afterburner (Probably preinstalled since it’s an MSI card) to see what changed? Perhaps the new BIOS simply reduced clock speeds…in which case applying a Chinese BIOS is overkill. Maybe MSI provides better support, as I said, eVGA was useless. If the BIOS came from nVidia then it likely just changed the clock speeds back to original, non-overclocked, factory settings. Overclocking is typically done by the vendor, not the chipset manufacturer.

I don’t feel bad blaming ANet. GW2 is the ONLY thing I have that does this, so they’re doing something weird that triggers it that few others do. I’ve tested it with dozens of games, including Darksiders 2, Bioshock Infinite, L4D2, Portal 2, Skyrim with HD textures and view distance set way out, Nexuiz benchmarch, eVGA stress test, Furmark stress test, Furmark burn in test. Anything to make the card work hard. Memtest86 was done, and all the memory was replaced, Intel CPU integrity test was done. PSU voltage load test was done several times.

Again, ANet has long acknowledged that GW2 does NOT like overclocking. here is a 3 year old sticky post directly from Gaile Gray.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

“You may also want to check to see if any of your hardware is overclocked or is utilizing a Turbo Boost feature. If so, consider returning to stock settings, because Guild Wars 2 is sensitive to overclocking.”

In this case “stock settings” mean stock at the time the chipset was manufactured, NOT stock as it was purchased in the store. Most video cards come overclocked off the shelf, which is not the same as the manufacturer stock.

im not sure if it is msi or nvidia i get vbios file from some random stranger @ msi forums he wasn’t staff or anything even the staff them self didn’t solve that , that guy just came and show me that video https://www.youtube.com/watch?v=zyrzU007lE0

yea i even take risk of downloading it it wasn’t for my model laptob but it works

and since you asked if i used Msi afterburner i was using that but it wasn’t really smooth as GPU-Z i simply make my windows write every single gpu info every 0.3 second to note and after that i read the note after i crash and the issue was everytime votlage go above 1.0550 or above that my system compelety crash and restart it self @ that point i knew it it was gpu problem and so i asked in forums for help and that stranger show up with his video says fix in hes video and i read some comment asking who creating that he says china msi or nivida? im not sure but since he have msi laptob , i think it is msi too so i downloaded it and taking risk and after that everything work well, now is not like im not running @ good speed , i still have such power running games im not sure what was that vbios for , but like i said befor i read note and notice it was votlage power going up and when it go up that happen. so after downloading and install i can play with same power without problem , sometimes vbios might have bugs for high votlage or something im not sure. but yea that file just fixed my problem

Leamas.5803:

Texon.4590:

im not familer with evga websites or cards but i just google and find that page
https://www.evga.com/thermalmod/
good luck , let me know if it works.

What do you mean by “perfect vbios”? What does perfect even mean?
“ask nvidia in live support for something smaller”…a smaller what?

I don’t know about these days, but I can say when I was having these problems, both eVGA and nVidia were useless. It was an eVGA nVidia gtx670 Superclocked. I fought with them for months to try to get the card fixed or replaced. They did get me to update the BIOS on the card but it did not help. Their final conclusion was that GW2 was at fault and they would NOT RMA the card. I had the machine in to the shop 3 times to try to to get the card replaced under warranty, but they could not reproduce the issue, so would not replace the card. Again, they said, since it specific to GW2, it must the the software causing it, not faulty hardware.

I would add that since down clocking, GW2 as not crashed…not once and now I can even run it without limiting the frame rate and reducing graphics settings.

well yea i feel ya , i been also angry with nvidia support and i also sent alot of tickets to gw2 support team i thought the problem was from the game , and is show that nvidia have some people not expert @ all they also give me video bios for the gpu like you said and it doesn’t work the only one worked was made by china like what video owner says , and after that i felt bad after blaming guild wars 2 team which is not the cause of the problem. i been also saying it was guild wars 2 etc but no , is not cause they have players playing with 1080 Ti without problem . it is all about power mangement in that newest gpus and the newest drivers.

the problem might not show in some games but when i tried Tera i had the same problem and that how i notice it wasn’t guild wars 2 fault , and when you say down clocking is because your gpu using less votlage after down clocking and that way you get no problem.

i been repeat that milion time :p.

and im playing with highest settings right now with gtx 1070 with 0 problem and flying fps

and 1 more thing it also depends on your motherboard and power supply etc sometimes not all vbios working for difference pc specs. that happen sometimes too. is like feeding motherboard more then it limit, that why different vbios are made for differents pc models. you got to know what u use

Walle.6045:

Leamas.5803:

Texon.4590:

hey leamas thanks for replay but did you read the update posts , i already fix that problem it wasn’t from guild wars 2 ^_ it was vbios problem which deal with power mangement for gpu cause a fail and make whole system crash i simply fixed it after 2 weeks by finding some vbios file which worked for my system while the one suggested by msi was corrputed and didn’t work ,

Yes, I saw you fixed your problem. But many others still have problems and as I said, it’s been a long long running problem with GW2, going back nearly 5 years. The first time I personally reported it on this forum was January of 2013.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-problems/first#post1264339

After fighting with it for years, software/driver/BIOS updates, enabling/disabling crap in the BIOS, new memory/HD, reinstalled windows (Both 7 and 10), brought in to the shop where I bought it for testing 3 times, etc. Couldn’t RMA/warranty anything because no one could reproduce the problems. Down clocking is the only thing that worked. I was just sharing my experience.

I have tried everything except down clocking. I would prefer not to mess with things, but I guess I am left with no options. I have not idea what I am doing, is there any where I can go to easily down clock and restore back to normal settings when I play other games? I am currently using a EVGA GTX 1080 FTW.

don’t down clock your gpu just find the perfect vbios for your gpu which works , take that file which worked for me and give it to nvidia and ask them for something smaller ,
https://cdn.discordapp.com/attachments/290930640830988289/356616107991498752/86.04.5B.00.8A.zip

ask nvidia in live support for something smaller. for Evga 1080 and let them know you are pc not notebook. if you are pc
http://nvidia.custhelp.com/app/chat/chat_launch
Select Geforce Graphich in product

it work for my msi notebook 1070gpu

keep in mind that i use notebook which might have less power than if you have pc

and if it look like that for you
https://www.youtube.com/watch?v=zyrzU007lE0

that power problem for gpu so you need to ask nvidia for perfect one

there also 20% chance that you using bad power supply which not giving equal power to all your pc needs

im not familer with evga websites or cards but i just google and find that page
https://www.evga.com/thermalmod/
good luck , let me know if it works.

Leamas.5803:

Texon.4590:

hey leamas thanks for replay but did you read the update posts , i already fix that problem it wasn’t from guild wars 2 ^_ it was vbios problem which deal with power mangement for gpu cause a fail and make whole system crash i simply fixed it after 2 weeks by finding some vbios file which worked for my system while the one suggested by msi was corrputed and didn’t work ,

Yes, I saw you fixed your problem. But many others still have problems and as I said, it’s been a long long running problem with GW2, going back nearly 5 years. The first time I personally reported it on this forum was January of 2013.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-problems/first#post1264339

After fighting with it for years, software/driver/BIOS updates, enabling/disabling crap in the BIOS, new memory/HD, reinstalled windows (Both 7 and 10), brought in to the shop where I bought it for testing 3 times, etc. Couldn’t RMA/warranty anything because no one could reproduce the problems. Down clocking is the only thing that worked. I was just sharing my experience.

there difference between bios and vbios btw , i think if your vbios is corrputed and sometime when you contact support whatever your pc company is they give another corrputed one , the only way i have fixed my problem was found the perfect one that match my gpu , some games dosn’t crash like we said here but i get shocked when i played tera and it also crash and i hadn’t that problem befor and i notice it was Votlage usage for gpu after using GPU-Z program after that i asked in msi forums and someone showed me video which is that https://youtu.be/zyrzU007lE0 showing the same problem as mine , after updating the vbios that problem dosn’t show anymore and yea i updated bios and everything befor that i almost lose hope and no luck the only way was to fix it was to download file that worked for my gpu , found it by that guy which use another laptob model but whatever i take risk , and it work now .

and yea you said down clock which mean it is problem with your gpu power mangement it is not right which cause failer and make your system crash and restart so you need the perfect one , to fix it find the perfect vbios match your gpu.

Leamas.5803:

This type of crash as always been a problem with GW2 going as far back as 2012 on my old machine with a gtx670.

Texon.4590:

901 views and no replies from arenanet team yet :p any news about fixing would be great.

ANet never replies. It’s been an issue with GW2 pretty much since launch. There is just something flaky in the code they’ve never managed to track down.

Read the symptoms. Sound familiar?
https://forum-en.gw2archive.eu/forum/support/support/Random-Freeze-Shutdown-Restart-READ-THIS/first#post6700216

It’s not new and not related to Windows 10 Creator…that was a different issue that I believe they patched. GW2 used NOT like SLi and ran like a dog (<10fps) and autodetect ultra low settings. At least that’s how it used to be back when I first started playing (2xgtx275), but I think it ran OK with one card disabled…though I don’t remember if I took one card out or just disabled one. Ultimately I decided SLi wasn’t worth the headache and replaced the two cards with a single 560, which was plenty for GW2. This is a laptop you have, so you can’t easily remove one card to test, right? Contrary to what most people would tell you, GW2 IS sensitive to overclocked hardware. Sometimes it’s happy, sometimes it’s not. ArenaNet has said so in one of their sticky posts.

https://forum-en.gw2archive.eu/forum/support/support/Crashing-Issues-1/first#post4146866

You said you underclocked. By how much? As a test, download a program called nVidia Inspector and drop your GPU clock speed by like 15%. With a 1070, that’s still plenty of power to run the game at full everything. I drop it by this on the 670, now my kid’s machine, and still run things mostly maxed. You can also use Afterburner or anything else that lets you change the clock. I like nVidia Inspector simply because it’s dead simple.

hey leamas thanks for replay but did you read the update posts , i already fix that problem it wasn’t from guild wars 2 ^_ it was vbios problem which deal with power mangement for gpu cause a fail and make whole system crash i simply fixed it after 2 weeks by finding some vbios file which worked for my system while the one suggested by msi was corrputed and didn’t work ,, atm im playing in high settings with latest nvidia driver without problem

and keep in your mind when my screen went black every program i have on kind of crash or something and your connection might use third program and get closed or crash by that black screen which cause lost in connection for you , just what i think.

FelipeFlops.9730:

I think in this case the black screens are more to do with connection than hardware. The black screen is occasionally accompanied by the Code=7:11:3:191:101 error code.

if you have latest driver try to contact nvidia by that link http://nvidia.custhelp.com/app/chat/chat_launch which is live chat , select GeForce graphics then give them your specs and ask them for vbios and see if that work for u , good luck , let me know if it works

but maybe your problem is with connection as you say.
in my case wasn’t connection was just black screen then turn on and off and keep going

yea 10 series have some problems with vbios , specially if you msi , like i said above i had same problem but with old gpu driver when i update to new i had what i said above after so i had to update my vbios which fix everything atm im using latest gpu driver.

however not sure if you have same issue as mine

can you guys tell me your specs ?

i had that problem where my screen go black then it back normal cause of my old gpu driver and when i update it there was another issue that pc was freezing and restart it self so i fix it by download another vbios not from support or anything just find it , i was struggle for 2 weeks , contact nvidia and msi and they tried to help without luck until i find the perfect vbios file for my laptob myself and it fix everything i even use latest gpu driver now

my specs
Msi Gt62Vr Dominator Pro
GTx 1070
Ram 16GB
i7 6700HQ 2.60Ghz
HDD 1TB
SSD 235GB

you can select update info in ticket section then provide them with your information and im pretty sure they will help good luck.

ye sometime is take time happen to me befor

hope you get it as fast as possible.

after you buy the pack you wait for 72 hours then you get it on your mail. sometime take more time

guys i think nothing wrong with power supply in our msi laptobs is just vbios it corrupted if your problem look like that https://www.youtube.com/watch?v=zyrzU007lE0 .

however there chances that your system bios is out of date too so make sure you have latest from msi website your laptob site . how to check your version , write msi help desk in windows search (for msi users)

just fixed mine. was vbios

Seditious Jerk.9703:

Well, you can add me to this list. I have a MSI GT72VR 7RE laptop – i7 7700HQ CPU, 32GB of RAM, nVidia 1070GTX 8GB card, Windows 10 Pro 64bit, the OS is fully patched, my drivers for the NIC, video card, and RealTek audio are all updated with the latest possible revisions, any miscellaneous sideshow apps have been removed, and I’m up a creek.

The strange thing is that I can log on several characters and play for hours on end with absolutely no problem. I just rolled up a brand new Asura character and I can take somewhere between 5 and 50 steps before the laptop screen goes dark, PC freezes, and I reboot. I have successfully reproduced this problem 6 times in a row without fail. I can then switch over to my Char warrior and play for hours without any issues at all. I don’t have this issue in any other game or application – it is most certainly related to the Guild Wars client in some way, shape, or form.

try that vbios https://goo.gl/7K4Sk7

befor you install make sure you have latest gpu driver which is 385.41 which is work for me at the moment . then install vbios after
how to install https://www.msi.com/files/pdf/VBIOS_flash_sop_for_Skylake.pdf

fix was vbios for me as msi GT62Vr 6Re dominator pro laptob i download vbios for GT72vr and it worked for me after install it, even tho i take risk of download something else from another laptob model but whatever , no hard crashs and laptob reset anymore. if you Gt72vr domintor pro laptob and your problem look like that https://www.youtube.com/watch?v=zyrzU007lE0
and need file that it https://goo.gl/7K4Sk7

it was vbios for me as msi GT62Vr 6Re dominator pro laptob i download vbios for GT72vr and it worked for me after install it, even tho i take risk of download something else from another laptob model but whatever , no hard crashs and laptob reset anymore.

did anyone fix the problem ? im still having it here. msi GT62Vr Dominator Pro Gtx 1070

Jon Olson.8439:

Hey folks, be sure to give the latest build we just dropped a try.

hey jon any news about windows 64bit being fixing ? cus windows also have the same crashing issues since long time you crash faster in high settings and pc compelety crash freeze and need hard reset.

we opened many topics on forums about crashing into the game from gtx 970 to gtx 1070 a hard crash with color pixles screen plus pc restart , i tried everything arenanet suggest it and still have the problem with other people , i even contact nvidia and they give me suggestions , drivers suggestions and still same problem sometime you just login into world 5seconds your pc compelety crash sometime few hours , sometimes different locations , is just anyoying :/ most of crashs happen in the old maps mostly jungles or sea citys im not sure if arenanet is notice us or nah and if there going be fix for that or nah , around hundreds of topics with same problem , we can’t even play the game for 2 hours :/

welcome to the list im not sure but i think we around hundreds of users with same problem and still no replay for it :p
that the other forum with same problem
https://forum-en.gw2archive.eu/forum/support/support/Constant-Crashing-PC-Restart/first#post6736390

901 views and no replies from arenanet team yet :p any news about fixing would be great.

count me in i have same issues