Showing Posts For Tzeentch.2583:

Start up Client stuck at 0kb /s

in Account & Technical Support

Posted by: Tzeentch.2583

Tzeentch.2583

I’ve had this twice. Once took me out for all of Halloween. Another today basically. Fix for me was just a blanket nuke of all the temp downloaded files….

Go to
C:\Users\<YourWindowsUsername>\AppData\Local
and
C:\Users\<YourWindowsUsername>AppData\Roaming

In both of those locations should be a ‘Guild Wars 2’ folder. That looks to be where it caches some data, including where it locally downloads temp files awaiting to be patched. It DOES though clear out your username / pass if you save that so make sure you have that somewhere.

Delete those folders completely. Re-open the patcher. It downloaded happily once I’d done that this time, but I suspect that during halloween, I had to do multiple runs at it (or I missed a folder somewhere. I’d give even money either way).

Usual cavets apply. I’m not Anet Staff. These are windows system folders and doing the wrong thing in there could have disastrous consequences of anything from dandruff to nuclear war. Don’t come crying to me if you wake up in a post-apocalypse wasteland. Even doing it right may have effects beyond what I’ve noticed thus far as well.

Stuck at 0% patching

in Account & Technical Support

Posted by: Tzeentch.2583

Tzeentch.2583

Sounds like I have the same problem. Imploded about 2 – 3 days ago.

I’m currently at 4 files. You keep closing and re-opening the patcher and it sometimes pulls down another one….. that said, I suspect that there might be either a file or patcher issue with it not liking to go beyond about…. 23 – 28 meg is my guess.

I get good ‘download’ rates up until about the 20 – 23 meg mark ((I wonder if it’s reading from local cache somewhere they are that good), then it plummets rapidly to 0.

Anyone else seeing the stall consistently at that many downloaded MB?

¿What happened? How i can send a report to support or something? a link?

Up the top of the page, there’s an option for ‘Support’ right next to ‘forums’

From there, I’m guessing this is in the “Technical Support: Installation, Connectivity, and Performance»” category.