Guild Wars 2

mercury ranique.2170:

Uplink.5301:

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

I do believe that it has been reviewed thoroughly. A short answer doesn’t mean they haven’t checked thoroughly. Arenanet won’t give you detailed evidence bout the reason for two reasons.
a: you have signed the EULA where you agree that they can stop access to the service whenever they see fit and that they dont have to tell you why.
b: It is illegal to advertise an exploit. By tellign you they are breaking the rules themselfes. Besides accounts that got rifhgtfully suspended are account of people that go through any length to cheat in an MMO. So giving them inside into their detection methods would also mean they find better ways to exploit around.

Arenanet customer support has reviewed her case several times.
Your last resort is to post the ticket humber here and ask a senior staffmember of arenanet to look into it.

Off course if she isn’t innocent afterall there is no way that will yield any positive result.

Her account was closed for unauthorized access, she had not been in in like a week or so, her HD in her laptop died and we had to get it fixed. Once fixed she tried logging in with 0 luck.

Gaile Gray.6028:

• If someone is banned (account terminated) or even suspended, they can appeal and the team will review the situation yet again.

Mike O’Brien.4613:

We review appeals thoroughly. Anyone who believes he or she was unfairly banned only has to write to us to get a clear answer.
~ MO

Im not buying this my gfs account was banned and or broken some how and the only response we get is:

http://i.imgur.com/bsb83Po.png

and this is unacceptable IMO wont tell us why or what is going on and when we TRY they just auto close tickets.
Ticket: 130417-000161

Posting for my girlfriend this is the

Ticket: 130417-000161

We arnt sure whats going on and the two responses wont even help us she deff not been botting as she JUST had her laptop repaired.

Could use the hall of monuments style thing as well its already in game.

TerryLong.9561:

They should just disable combat in that area. Of-course if they did that, I am sure it would be exploited some how (would be a great meeting area).

This, I don’t care what you may think but bads just camping people in the JP is not very fun.

So my girl has been having this issue since the 31st we opened a ticked and did exactly like you said but nothing :

[Incident: 120831-016351] 1st
[Incident:120903-002205] 2nd
[Incident:120905-009158] 3nd

shes getting really mad annd yea I am aswell, you guys said you fixed tickets up to sep 2 and hers is still left un responded to.