Guild Wars 2

Illconceived Was Na.9781:

VardaElbereth.1572:

To clarify – I’m not crashing. I’m disconnecting (and being tossed back to the character select screen). Was your friend crashing or disconnecting?

Again, I doubt anyone else’s experience is all that relevant, except in a general way. Double check your assumptions. For example, overheating can hurt your network connection, depending on your rig or even the network card.

And definitely start working with support.

I’ve done a support ticket.

Also, I verified. My CPU doesn’t go above 65C during the most intense cut-scenes. And my GPU is similarly cool (65-70C). My ambient temperature is about 60C. So it definitely isn’t overheating causing network hiccups.

I’m a bit dubious that these problems other people are having aren’t related though. Why is it always cutscenes? Why is the rest of the gameplay fine? Why is it so consistently the same problem?

Illconceived Was Na.9781:

Cutscenes tend to work the PC differently from the game itself, so it’s not altogether uncommon for games to run fine outside of cutscenes and complain during them. I doubt very much if there’s a specific single issue (or narrow set of issues) that explains what’s going on in your many, many links.

Generally speaking, here are some things worth doing:

• Check your internal temps (or check it doesn’t “feel” hot).
• Shut down PC, disconnect the power, clean out the dust
• Double check internal connections/cables.

And of course, always try tuning your graphics all the way down, to see if that prevents the issue.

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I had a friend that kept crashing during cutscenes. His situation is almost certainly different from yours, but here’s how we worked around it to get him chieves and story completions:

• He turned down graphics to minimum settings.
• During certain scenes (after DCs), we had him turn off his monitor.

Ultimately we discovered that his machine was overheating (GPU got hot, CPU got hot, and various cables got loose enough that they weren’t transmitting data). He stopped having trouble when he got a new PC.

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While getting help from other players, I recommend you work directly with ANet, via a support ticket:
https://help.guildwars2.com/anonymous_requests/new

They are often able to help.

Good luck and please let us know what you find out.

To clarify – I’m not crashing. I’m disconnecting (and being tossed back to the character select screen). Was your friend crashing or disconnecting?

(My temps ought to be fine – My GPUs run pretty cool and my CPU has this heatsink on it – Coolermaster’s Top of the Line Masterair Maker 8. I’m not overclocking anything either)

Over the several months I’ve been playing the game now, I’ve been randomly disconnecting during cutscenes in story mode. This has made me have to replay missions REPEATEDLY.

I’ve also lost achievements as a result – including some difficult ones. The other day, I lost “Can’t Knock Me Down” and “Untouched by Maw and Claw” in “The Dragon’s Reach, Part 2” because I got DC’d during the cutscene that plays after you defeat the dragon. VERY frustrating. I lost a lot of work because of that.

Last night, I got DC’d both while doing attempts at “Point of No Return” AND during the end cutscene to the Aetherblades dungeon (this happens VERY frequently with the end cutscene of Aetherblades).

I have had the same problem across three different computers, four different networks (all hard wired – no wifi), and both with a VPN and without one. There is NEVER any problem during the non-cutscene moments – I can play the game just fine, my ping is low, there’s no lag, etc.

Since I REALLY want to get the story mode achievements, what should I do? I’ve noticed there are many, many, many, many, many, many, many, many, many, many complaints about this over the years. Even WoodenPotatoes has commented on it. However, I don’t really see any solutions.

My specs:

CPU: Core i7 2600k
GPU: 2x GTX 1060 w/6gb VRAM
RAM: 16gb DDR3
HDD: Samsung 850 Evo SSD
Internet: Verizon FiOS

I GENERALLY run the game at a full 60fps on max settings, particularly during story mode – so I don’t think it’s my specs.