Guild Wars 2

Im still experiencing constant crashing after the HOT release, It has become less frequent but frequent enough it’s still irritating me. especially when I get kicked out and can’t return to the event I was in. I’ve sent your little bug report each time. I’ve tried all the little tips and tweaks you’ve asked including a re-install of the whole game. I enjoyed playing this game so please fix this so I can go back to enjoying it.

Thanks

Your pretty confident your patches aren’t working, before the HOT release I never crashed now it’s so constant I can’t even play the game. Why purchase an expansion if I can’t play more the 5 minutes at a time cause it keeps crashing.

Here is your crash log that I’ve sent more than 100 times to ya’ll. Please fix!

• Crash <—*
  OOM: Heap, bytes=40740564,
  App: Gw2.exe
  Pid: 4664
  Cmdline:
  BaseAddr: 000F0000
  ProgramId: 101
  Build: 54555
  When: 2015-10-25T13:04:15Z 2015-10-25T06:04:15-07:00
  Uptime: 0 days 0:06:04
  Flags: 0

• System <—*
  Name: RYANSGAMING-PC
  IpAddr: 192.168.1.124
  Processors: 2 [GenuineIntel:6:15:11]
  OSVersion: Windows 6.1 (32 bit)

• System Memory <—*
  Physical: 1030MB/ 3455MB 29%
  Paged: 4003MB/ 6908MB 57%
  Virtual: 175MB/ 2047MB 8%
  Load: 70%
  CommitTotal: 2905MB
  CommitLimit: 6908MB
  CommitPeak: 3072MB
  SystemCache: 1187MB
  HandleCount: 22716
  ProcessCount: 76
  ThreadCount: 977

• Process Memory <—*
  Private: 1370MB
  WorkingSet: 1166MB
  PeakWorkingSet: 1344MB
  PageFaults: 6062903

• Memory Category Usage (Inclusive) <—*
  [Category] [Size(MB)] [Count]
  Root 413.39 322743
  Programmer Data 285.31 173228
  VRAM 168.39 18427
  Game 132.57 106359
  Content 96.49 37301
  Engine 85.88 59620
  Art Assets 72.31 719
  VRAM – Gr Postproc 66.63 17
  Gr 62.27 46351
  Uncategorized 49.59 148646
  Collections 46.17 666
  Dictionary 45.86 180
  Character Models 39.73 146
  Composite Models 35.15 134
  Composite Tex 34.72 126
  Composite Tex Pool 34.72 126
  Anim Import Packfile 31.45 130
  Anim Import Models 31.45 130
  VRAM – DirectX Geo Buffers 30.56 1520
  Text 25.51 3595
  Audio 22.68 8087
  VRAM – UI Textures 21.27 369
  VRAM – DDI Shader 19.55 16320
  VRAM – Gr Geometry 16.92 158

• Memory Category Usage (Exclusive) <—*
  [Category] [Size(MB)] [Count]
  Content 96.49 37301
  VRAM – Gr Postproc 66.63 17
  Uncategorized 49.59 148646
  Dictionary 45.86 180
  Gr 38.10 739
  Composite Tex Pool 34.72 126
  Anim Import Packfile 31.45 130
  VRAM – DirectX Geo Buffers 30.56 1520
  Text 25.51 3595
  VRAM – UI Textures 21.27 369
  VRAM – DDI Shader 19.55 16320
  VRAM – Gr Geometry 16.92 158
  Audio FMOD 11.44 7409
  Audio 11.23 678
  Archive 11.20 38
  Gr Cloud 7.02 13405
  Collide Havok 6.18 150
  Gr Umbra 6.14 890
  Character Packfile 4.58 12
  Composite 4.49 535
  Debugging 4.00 2
  Game Animation 3.91 41224
  Gr Model 3.21 4393
  VRAM – Gr Cloud 2.75 7

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

• ClientContextThreadProc Thread 0×13f8 <—*

• Trace <—*
  Pc:003fd89f Fr:04f6f510 Rt:00739b35 Arg:00000000 00000000 01111264 00000204
  Pc:00739b35 Fr:04f6f5a4 Rt:0073927a Arg:026da6d4 03d87410 03d87410 04f6f5d0
  Pc:0073927a Fr:04f6f5b8 Rt:00734214 Arg:00000010 00000010 00000010 03f4d010
  Pc:00734214 Fr:04f6f5d0 Rt:00735bd9 Arg:00000010 04f6f65c 0746dab8 03f4d054
  Pc:00735bd9 Fr:04f6f600 Rt:0073861f Arg:3c83ea11 005ac0e3 03f4d010 03f4d460
  Pc:0073861f Fr:04f6f6a8 Rt:005a9fce Arg:03f4d010 00000002 00000002 00000010
  Pc:005a9fce Fr:04f6f724 Rt:005ab1d2 Arg:a6608b26 01d10f25 d251a9fb 00000001
  Pc:005ab1d2 Fr:04f6f764 Rt:005a97a1 Arg:03bf2d30 01f87eb0 003fef58 00000000
  Pc:005a97a1 Fr:04f6f784 Rt:00550220 Arg:03bf2d30 d251a923 00000000 01f87eb0
  Pc:00550220 Fr:04f6f7bc Rt:00550348 Arg:00000000 04f6f7d4 75e5ee6c 01f87eb0
  Pc:00550348 Fr:04f6f7c8 Rt:75e5ee6c Arg:01f87eb0 04f6f814 778e3ab3 01f87eb0
  Pc:75e5ee6c Fr:04f6f7d4 Rt:778e3ab3 Arg:01f87eb0 7361ce15 00000000 00000000
  Pc:778e3ab3 Fr:04f6f814 Rt:778e3a86 Arg:005502cc 01f87eb0 00000000 00000000
  Pc:778e3a86 Fr:04f6f82c Rt:00000000 Arg:005502cc 01f87eb0 00000000 00000000

• Thread registers <—*
  eax=04f6f084 ebx=04f6f4cc ecx=01111264 edx=04f6f4cc esi=75e4f26a edi=00000000
  eip=003fd89f esp=04f6f4a8 ebp=04f6f510
  cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

eax-32 04F6F064 00000000 00000004 fffffd34 000002e4
eax-16 04F6F074 fffffd34 000002cc 00000018 00000000
eax 0 04F6F084 80000003 00000000 00000000 75a3812f
eax16 04F6F094 00000000 ffffffff 3340442c ffffffff
eax+32 04F6F0A4 38410bac 00000001 5380c088 ffffffff
eax+48 04F6F0B4 45c0ab88 ffffffff 55000fac 00000001
ebx-32 04F6F4AC 01111264 00000204 00000000 03d87ba8
ebx-16 04F6F4BC 2e361740 00000000 00000000 00000003
ebx 0 04F6F4CC 70616548 7962202c 3d736574 34373034
ebx16 04F6F4DC 34363530 000ecb00 000ecbbf 04f6f510
ebx+32 04F6F4EC 005041e5 00000000 04f6f5ac 04f6f50c
ebx+48 04F6F4FC 03d87bac 04f6f5ac 00000000 00000000
ecx-32 01111244 0073a850 006f0057 006c0072 00200064
ecx-16 01111254 0061004d 00200070 00650054 00000078
ecx 0 01111264 2e5c2e2e 2e2e5c2e 6d61475c 69565c65
ecx16 01111274 445c7765 75616665 565c746c 6f4c6664
ecx+32 01111284 632e6461 00007070 7274656d 3c206369
ecx+48 01111294 72726120 657a6973 6d5f6d28 69727465
edx-32 04F6F4AC 01111264 00000204 00000000 03d87ba8
edx-16 04F6F4BC 2e361740 00000000 00000000 00000003
edx 0 04F6F4CC 70616548 7962202c 3d736574 34373034
edx16 04F6F4DC 34363530 000ecb00 000ecbbf 04f6f510
edx+32 04F6F4EC 005041e5 00000000 04f6f5ac 04f6f50c
edx+48 04F6F4FC 03d87bac 04f6f5ac 00000000 00000000
esi-32 75E4F248 90909090 9825ff90 9075e11d 90909090
esi-16 75E4F258 909005eb ff909090 e11c0c25 90909075
esi 0 75E4F268 ff8b9090 5dec8b55 909005eb ff909090
esi16 75E4F278 e11db025 90909075 186a9090 e4f32068
esi+32 75E4F288 da7ae875 4d830000 35ffffe4 75ed6010
esi+48 75E4F298 13a015ff f63375e1 33fc7589 7d8947ff

• Code <—*
  003FD87F 806a0501 8d45bc6a 4050e872 6affff83 .j…E.j@P.rj…
  003FD88F c4108d55 bcb90500 00006a00 ff751453 …U……j..u.S
  003FD89F e83c9500 008b55b4 8b45b88d 5a178b75 .<….U..E..Z..u
  003FD8AF 1883e3f0 8bcb8843 fa8ac32a c2668973 …….C…*.f.s
  003FD8BF f88843fb 0fb6c02b c8897bfc 3bca7414 ..C….+..{.;.t.
  003FD8CF 68e50300 00bafc69 0501b990 6a0501e8 h……i….j…

• Stack <—*
  04F6F4A8 003fd8a4 01111264 00000204 00000000 ..?.d………..
  04F6F4B8 03d87ba8 2e361740 00000000 00000000 .{...6......... 04F6F4C8 00000003 70616548 7962202c 3d736574 ....Heap, bytes= 04F6F4D8 34373034 34363530 000ecb00 000ecbbf 40740564........ 04F6F4E8 04f6f510 005041e5 00000000 04f6f5ac .....AP......... 04F6F4F8 04f6f50c 03d87bac 04f6f5ac 00000000 .....{.......... 04F6F508 00000000 d251ab8f 04f6f5a4 00739b35 ......Q.....5.s. 04F6F518 00000000 00000000 01111264 00000204 ........d....... 04F6F528 0000003a 00000001 00000010 00000010 :............... 04F6F538 03d87ba8 03d87bac 3f800000 00000000 .{...{.....?.... 04F6F548 00000000 00000000 00000000 3f800000 ...............? 04F6F558 00000000 00000000 00000000 00000000 ................ 04F6F568 3f800000 00000000 05c97fd0 00000001 ...?............ 04F6F578 2e361740 00000001 00000001 00000004 @.6............. 04F6F588 003fedd9 00000884 0043cde0 07486310 ..?.......C..cH. 04F6F598 39ecfa10 2e361740 00000000 04f6f5b8 ...9.6………
  04F6F5A8 0073927a 026da6d4 03d87410 03d87410 z.s…m..t…t..
  04F6F5B8 04f6f5d0 00734214 00000010 00000010 …..Bs………
  04F6F5C8 00000010 03f4d010 04f6f600 00735bd9 ………….[s.
  04F6F5D8 00000010 04f6f65c 0746dab8 03f4d054 ….\…..F.T…
  04F6F5E8 3c83126f 3c83ea11 3c83ea11 3c83ea11 o..<…<…<…<
  04F6F5F8 3c83126f 3c83126f 04f6f6a8 0073861f o..<o..<……s.
  04F6F608 3c83ea11 005ac0e3 03f4d010 03f4d460 …<..Z…..`…
  04F6F618 00000001 00000002 00000002 00000010 …………….
  04F6F628 04f6f640 04f6f648 03f4d460 00000002 @…H…`…….
  04F6F638 04f6f710 0000000c 00000000 0746dac8 …………..F.
  04F6F648 00000000 03f4d054 00000001 03f4d010 ….T………..
  04F6F658 04f6f698 0746dac4 03f4d04d 0056aaf7 ……F.M…..V.
  04F6F668 03f4d38c 005ac4a3 03f4d010 00000000 ……Z………
  04F6F678 00000000 04f6f6a8 04f6f6c0 005aa66f …………o.Z.
  04F6F688 03f4d010 00084443 00000001 03f4d358 ….CD……X…
  04F6F698 00000000 04f6f69c 04f6f69d d251a837 …………7.Q.
  04F6F6A8 04f6f724 005a9fce 03f4d010 00000002 $…..Z………
  04F6F6B8 00000002 00000010 04f6f710 03f4d460 …………`…
  04F6F6C8 01f87eb0 00000001 00084443 5208d5b2 .~……CD…..R
  04F6F6D8 00000000 00000000 778c58bc 75a31876 ………X.wv..u
  04F6F6E8 00000000 75a3189f d382a75b 00000001 …….u[…….
  04F6F6F8 0000000a 01f87eb0 00000024 00000001 …..~..$…….
  04F6F708 00000000 00000000 a6608b26 01d10f25 ……..&.`.%…
  04F6F718 00084443 00000010 d251a9bb 04f6f764 CD……..Q.d…
  04F6F728 005ab1d2 a6608b26 01d10f25 d251a9fb ..Z.&.`.%…..Q.
  04F6F738 00000001 00084443 01f87eb0 fffffffe ….CD…~……
  04F6F748 01f87eb0 04f6f734 00000001 04f6f7ac .~..4………..
  04F6F758 00550560 d7e23c2f 00000000 04f6f784 `.U./<……….
  04F6F768 005a97a1 03bf2d30 01f87eb0 003fef58 ..Z.0-…~..X.?.
  04F6F778 00000000 01f87eb0 00000000 04f6f7bc …..~……….
  04F6F788 00550220 03bf2d30 d251a923 00000000 .U.0-..#.Q…..
  04F6F798 01f87eb0 01f87eb0 01f87eb0 04f6f790 .~…~…~……
  04F6F7A8 00555293 04f6f804 00550560 d7e21037 .RU…..`.U.7…
  04F6F7B8 00000000 04f6f7c8 00550348 00000000 ……..H.U…..
  04F6F7C8 04f6f7d4 75e5ee6c 01f87eb0 04f6f814 ….l..u.~……
  04F6F7D8 778e3ab3 01f87eb0 7361ce15 00000000 .:.w.~….as….
  04F6F7E8 00000000 01f87eb0 00000000 00000000 …..~……….
  04F6F7F8 00000000 04f6f7e0 00000000 ffffffff …………….
  04F6F808 7789e15d 001a2519 00000000 04f6f82c ]..w.%……,…
  04F6F818 778e3a86 005502cc 01f87eb0 00000000 .:.w..U..~……
  04F6F828 00000000 00000000 00000000 005502cc …………..U.
  04F6F838 01f87eb0 00000000 00000000 00000000 .~…………..
  04F6F848 00000000 00000000 00000000 00000000 …………….
  04F6F858 00000000 00000000 00000000 00000000 …………….
  04F6F868 00000000 00000000 00000000 00000000 …………….
  04F6F878 00000000 00000000 00000000 00000000 …………….
  04F6F888 00000000 00000000 00000000 00000000 …………….
  04F6F898 00000000 00000000 00000000 00000000 …………….

• Error Logs <—*
  Texture missing mip chain: 0×0ddf7d
  Texture missing mip chain: 0×0e118a
  Couldn’t find projectile effect for skill ‘loAhc.dMYcv’
  Texture missing mip chain: 0×0de030

• DirectX Device Info <—*
  VendorId = 0×10de
  DeviceId = 0×0fc6
  Version = 9.18.0013.4752
  Description = NVIDIA GeForce GTX 650
  Compat = 0×00100800
  VidMem = 2048 MB

Vuudoo.1094:

Stefan Larimore.6872:

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

This did not solve my problem as I am still getting frequent crashes. Just for giggles I re downloaded a fresh download of GW2 HOT, and I’m still getting the crashing.

My drivers are updated and I was having no problems playing until I downloaded the expansion.

:::Frustrated::::

Stefan Larimore.6872:

We are pretty confident these patching crashes have to do with 3rd party software (such as malware, antivirus, and proxies) hooking into the Winsock API.

This Microsoft KB article explains how to reset TCP/IP:
https://support.microsoft.com/en-us/kb/299357

Please let us know if this does not solve the problem.

This did not solve my problem as I am still getting frequent crashes. Just for giggles I re downloaded a fresh download of GW2 HOT, and I’m still getting the crashing.

My drivers are updated and I was having no problems playing until I downloaded the expansion.

:::Frustrated::::

I have been on since HOT started and haven’t played for more than a few seconds before the client shuts down. I’ve tried restarting my computer, I’ve tried running as administrator. I’ve tried updating graphics drivers and so on. I’m a tad disappointed ANET. I expected there to be bugs but the fact that I can’t even play the game is BS.