Guild Wars 2

Dear Gaile,

I just wanted to drop you a note to let you know that my issue has been resolved. Please accept my thanks and pass my gratitude on to the rest of the Guild Wars/Arenanet support team.

Cheers!

Hi Gaile,

I appreciate the fantastic work you’re doing here. I was wondering if you could provide a update on my ticket. I haven’t heard back since I responded to the updated questions last week. Thank you.

Brown.4206:

GaileGray.9587:

Ticket Updates — 13 September 2012 — Part 2

120908-000014 Escalated for review.

Thanks!

Glad to see you were able to get yours acknowledged and addressed.

GaileGray.9587:

On today’s list.

:(

DABhand.2079:

Why do people come on here and say things like my ticket number is 120906-xxxxxx and was submitted 10 days ago, or similar, when the first 6 digits is the date of the ticket :P

I’ve seen people posting on here from tickets only a day or two old.

Pallu.3120:

Day 6
zenorau.4927 #120908-005767

and I’m sure a handful of people have been waiting even longer.

I feel like I am blogging my husband life, after getting hacked on GW2.

I have a big hand :P. 10 days and counting…

Eddard.2930:

How/when do I need to get/make a “Prioritized Ticket”?

I already have the one I made for my problem. Do I need to make another one?

Your ticket is only a day old. The instructions in this thread (first post) are to post here when your ticket is 5+ days old.

^^^
I opened a ticket on September 3rd. No response at all. You’re concerned about waiting hours???

ticket: 120903-013436

GaileGray.9587:

120905-007504, 120910-007140, 120905-007688 Referred to Guild Wars 1 Team

Gaile, can you please refer my ticket (120903-013436) to the Guild Wars 1 Team when you are able to address it? This is mainly because I am unable to access that account.

Thank you and I appreciate the work you are doing.

192+ hours. Be patient.

Draghmar.2594:

Draghmar.2594:

Ok, so here is the case of my brother who could regularly play with me from 3 day head-start and on one day, when he wanted to play again, he couldn’t login into game with those errors: 122:4:5:1270, 21:6:3:2114.
He opened his ticket on 09/06/2012 although problem occurred day before (he was waiting because as we may all know, there were constantly some problems). There was even answer to his issue but it was only auto-response which didn’t help him – he couldn’t disable auth because there was some error on recovery page after submiting.

So right now he can’t play. I can’t play with him. And there was no help from support (I won’t count “bots” as help because what they say can be found on support page or wiki).

Here is ticket number: 120906-010197 and please do something with it.

It’s past five days right now. No proper response. I will repost this each day to remind you about it.

…because you believe they only look at the newest posts or that this post becomes less visible over time and needs to become redundant?

Just curious, what is the average response time for posts in that thread (5+ days)? I’ve had my ticket open for 8 days now.

Ticket number: 120903-013436
Date Submitted: 09/03/2012 05:22 PM
Subject: Error 045

I have been unable to log into my Guild Wars 1 account. I submitted a ticket and verification (Screenshot of Original Key with text of key in ticket, name of character on account, original email address for account. I’ve included the (non-confidential) text of the ticket below.

I’ve been unable to log in to Guild Wars 1 using the game client as I am given the error code 045. Upon logging in here there was no relevant ticket to appeal the process (as per forum and support recommendations). I haven’t played this game for a long time and have maybe logged in a handful of times in the last year. I have been trying to log into the account to restore my hall of monument items.