Guild Wars 2

GaileGray.9587:

VisualDeadlock.2163:

Update on my issue:

They sent a response saying that I can purchase gems for 24 hrs. I did so, and purchased 4000 gems (extra, so I dont go through this mess again).

My issue is that I am currently living and playing overseas but used my US Paypal info to pay, which their support guy said was the likely reason why I was flagged.

My question is, outside the 24 hrs, what are we supposed to d if we want to purchase more gems?

May I have your 12-digit support ticket number? We’ll look into this for you.

Hello,

I have ticket 120905-009530 opened as well. I was also told to remake my purchase within 24 hours, and I did, but never received the gems, so I replied back to that same ticket.. I’ve been really patient through this, and I know you guys are probably pretty slammed. I’d really appreciate it being looked in to.

Currently there is no way to remove stored credit card information, that I’ve found. In a game that does not offer an authenticator token, or mobile application, for account security, this needs to exist. The CVV code should also be required for purchases, whether the card information is stored on file, or not.

10/10, would recommend.