Showing Posts For erlucius.9152:

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: erlucius.9152

erlucius.9152

Well, if that’s true then NCSOFT blocked me ’cause i still cannot purchase gems.
My forum post about my isue is this: https://forum-en.gw2archive.eu/forum/support/account/Gem-Store-Questions-Issues-merged/page/2#post6638

FAQ: Gem Store / BLTC / Trading Post

in Account & Technical Support

Posted by: erlucius.9152

erlucius.9152

Ticket Reference 120830-012733

Hello Support team,
I’m writing this new ticket because in this moment i’m very upset with the problem i am having for 9 days now:
It’s since day 27 i want to purchase gems with my money. I go to the Black Lion Trading Company page and select the Buy Gems option. I follow and fill all steps with correct infos, then it opens me the payment screen or i get moved to website page if i use paypal.
If i use credit card, i always (i used more than 1 credit card) get the message “Credit Card Approval failed”;
If i use PayPal, i always get the message “An error Occured finalizing your purchase”.
None of the purchasing options are working and none of my cards is working, while if and when i use them for anything else they do work, plus i asked ingame and many people could purchase gems.
I made 3 tickets, i asked for assistance many times on facebook and twitter too with no reply, i updated my tickets after your issues update post and still got ignored. Can i have some assistance please?

Attachments:

Problems purchasing Gems

in Account & Technical Support

Posted by: erlucius.9152

erlucius.9152

thanks bro didn’t notice that

Crashing

in Account & Technical Support

Posted by: erlucius.9152

erlucius.9152

Acer ASPIRE m3640:
Intel Core2 Quad CPU Q6600 @2.40GHZ
OS Windows 7 Ultimate 64 bit
ATI Radeon HD5450 1GB dedicated /w AMD Catalyst 12.8
4.00GB Ram DDR2
500GB HDD

I must play at best performance settings and i have 20-25 FPS, if i make auto detect it uses medium high performance but i get 10-15 FPS

(edited by erlucius.9152)

Problems purchasing Gems

in Account & Technical Support

Posted by: erlucius.9152

erlucius.9152

Hello Support team,
I’m writing this new ticket because in this moment i’m very upset with the problem i am having for 9 days now:
It’s since day 27 i want to purchase gems with my money. I go to the Black Lion Trading Company page and select the Buy Gems option. I follow and fill all steps with correct infos, then it opens me the payment screen or i get moved to website page if i use paypal.
If i use credit card, i always (i used more than 1 credit card) get the message “Credit Card Approval failed”;
If i use PayPal, i always get the message “An error Occured finalizing your purchase”.
None of the purchasing options are working and none of my cards is working, while if and when i use them for anything else they do work, plus i asked ingame and many people could purchase gems.
I made 3 tickets, i asked for assistance many times on facebook and twitter too with no reply, i updated my tickets after your issues update post and still got ignored. Can i have some assistance please?