Guild Wars 2

Ugabuga,

You really like to call other people haters, fanboys and god knows what..

Has it ever occured to you, that their opinion may be more accurate than your own? Or are you way too narrowminded for that?

You say in your original post the following things, and i quote:

“But dungeons just isnt that fun.”
“Exploring areas is alright, until youve done done it for a while, then its kinda lame aswell.”
“PvP is cool, but doing the same gamemode over and over again is just boring.”
“There isnt really anything to achieve in this game”
“ArenaNet doesnt seem to give any news or updates, on what they are working on”
“It may be because its F2P, that, thats their excuse. But im telling you guys, this game will soon be losing players, alot of players”

In the end, after this long rant, you ask “what do you guys think?”

Don’t be childish and try to make an argue that you are asking for peoples opinion when 90% of your post is in non-constructive rant.

If i say a person is a dumb moron, has no life, is a pathetic jerk, doesnt have a job, is a completekitten has cancer, has no parents, has no family, has no love etc. and then end with “what do you guys think?” – That equals as much constructive post as your original post.

You don’t like the game, sure, by all means that is fine. But thinking the game will lose alot of players, based on you not liking it is just asking for attention and drama.
There are many parts that could be better with this game yes, but there are parts that are great too – A real shame you didn’t include as much as one, which again proves how naive and narrowminded your post is.

Well said Jimdove.

marcusbash.8642:

Someones account (and therefore personal info including CC) are compromised and being abused, thats much more serious then a simple.. “I want this now because I do!” Issue.

Firstly, i don’t recall anywhere where you “stored” your cc.
Second, do you really think they don’t have separate servers with information used to purchase the digital game? Really..?

Lornhane.7182:

They have spent since day 1 giving priority to those who had their account stolen while others have had tickets rotting with not even a simple acknowledgement that they are even looking at it.

I just think it is time that the other tickets get some priority as we have waited more than enough time to get support especially when the issue is about something that you purchased in game with real $$$. I am not making any charge-back threats like the ton of other topics created, I just want support for something I had paid for. I do not think I am asking for a lot here.

While i can see how you feel here, this is simply not true, and i am a perfect example of that myself. My account got banned for some mysterious reason.
I made a ticket explained everything from my point of view what had happened and that i will not take it to get banned for something i did not do, and i explained that this must be a case of a bug or a huge misstake.

It took a while but i did get a reply, and i did get my account back.
So they DO look into other stuff than just people who got hacked.

Not to forget is that a high volume of people saying they got hacked, are actually people who cheated and got banned, you can’t close your eyes for this fact either.
Sadly, this kind of thing may very well affect serious players too, and that is unfortunate.

Like i said, a good customer service is to treat all along the same line.
I personally don’t like the priority thing, and think they should take the tickets as they come in, or at least speak up and give some sort of ETA.

In the end, i hope you get to play soon aswell, because it’s really frustrating to wait, i know that feeling..

Archangel.1603:

kuros.6218:

Lornhane.7182:

Hello I made a support ticket on August 29th, Reference: 120829-004599,

I have not even received acknowledgement that you are looking into my issue.

I updated the ticket asking for an update on 09/05/2012 05:38 PM

and not today is 09/10/2012 and I have not heard anything from you people.

Arenanet is really pissing off its customers who are paying for things and not getting what they are paying for and then not getting any support from you people.

Think it is time to shift your priorities from accounts that stupid people cannot keep secure by using a unique password and not easily guessable and helping those who are actually not having stupid problems and have more than patiently waited for a response from your support staff.

Please acknowledge us!

So you are asking for a better support at the same time as you request they should change priorities, and not give equal support to help “stupid people” who lost their account/s and/or got hacked.. Boy, you can’t be very smart in real life..

Obviously, a good support is to support everyone, no matter issue.
And the only one being really “stupid” is actually you, for namecalling people like that.

You call others stupid and then you say they should support everyone. We’rekitten because they aren’t supporting everyone. They’re given priority to stupid people who can’t protect their accounts, while the rest of have our tickets sit and rot.

I am sorry but you make no sense, i have not called “others” stupid.
I refered one person, the op as “stupid” since he called everyone who lost access to their accounts for being stupid.
Not sure why you make things up, might ease on that anger of yours?

I am sorry that you’ve had not gotten any help, took some time for me to get help aswell, but eventually i got it.

arwis.7045:

I’m pretty sure you use same email and password somewhere else or you use very easy passwords that are like ’’7eleven’’, ’’porsche911’’, ’’qwe123’’ making it easy to hack your account once email is known.

My advice would be to make separate email address for GW2 account and think of really unique password. However be sure to not use this password anywhere else.

Well, i use the name of one of my former girlfriends combined with my childhood phonenumber combined with a couple of letters in the end..
Can’t think of a way to come up with something safer, as i will remember myself ofc.

But i don’t think i was ever hacked, that’s the thing.. This ban, just came outta nowhere, and all i can think of as i see now, is that i never confirmed my email, because it did not ask me to do that anymore now..

But hell, what do i know, i’m just happy i got my account back..
Hope it turns out for the better for you guys too.

Still though, how do i activate that mail authorize thing?

Hey all,

I am one of those who unfortunately got banned for no reason whatsoever.
This morning i got my access back, after a lot of updated tickets..
But just wanted to say, there is hope, and justice have been served!

Now, i also would like to ask Anet, is this ban on many innocent a result of not confirming the email adress? Cause i was never able to use the link in my mail, and now that i logged on, i was no longer asked to confirm. So was everyone who never confirmed their mail, banned?

Also, how do i activate the “authorize login on mail” thing? So that i have to click a link in my mail to be able to logon?
I really want to minimize the chances of something like this EVER happening again, cause it was a royal pain with many tears spilt..

Kimonakeeth.6413:

lol who gives a kitten what ppl saying?

You like kittens too?

I’ve simply had enough of this and requested a complete refund, otherwise i will simply go to my bank within the next 2-3 days, who will request papers from the police so gonna need to pay them a visit aswell.. Customer service is for me an important part of the game, and so far, i have probably better chances to get in contact with al-Qaeda than Anet..

Danikat.8537:

I can believe it. I work on a telephone helpline (for a completely different kind of issue, but still) and I often find it’s quicker and easier to resolve problems when they come in by email.

For one thing it’s hard to read or write anything while you’re listening to or talking to someone. So either they have to stop you any time they need to do anything or they’re only able to keep half their attention on what they’re doing and take twice as long to get it done.

For another when people submit tickets Anet can request exactly the information they need and have it all laid out in front of them, whereas if they’re doing it by phone they have to ask you for each bit of info and the vast majority of people won’t just give a short answer – they’ll include a lot of irrelevant backstory or just keep talking after answering the question – which again makes it take longer. (You might not do this, but remember you’re not the only person who would be calling, if someone who called before you does this then you’re left waiting on hold while they ramble on.)

Also I don’t know how exactly Anet’s support works but if they’ve got specific people focusing on specific issues, or someone just happens to be better at particular things they can make sure each ticket goes straight to the best person rather than whoever happens to pick up the phone.

Then you have to keep explaining what you’re doing at each step, then re-wording the explaination because the person on the phone doesn’t understand the terminology or can’t understand how it’s relevant, or doesn’t think it should take that long or heard that a friend of a friend’s sisters, cousins, aunt got a completely different solution (to what was actually a completely different problem) from another company.

I understand why a lot of people want a phone line, because it’s a lot easier to believe your issue is being addressed when you’ve actually spoken to a person who says they’re dealing with it then when you send off an email and hope but really that is the ONLY advantage. There are far more downsides for everyone involved.

Plus, ultimately they’d still have to go through the exact same process they’re using now. Unless you really believe that Anet’s support staff are just sitting around all day picking up the odd ticket now and again if they happen to feel like it having you on the phone telling them to do their job is not going to make them do it any faster.

I think a lot of people would be pleased, just to see some sort of answer that is not a copy paste, or an estimated queuetime etc.
No matter how you turn on this, this is considered very poor customer service, especially(!) since the game just launched and this is the time they should really outshine other companies in service.

nightguy.8354:

Bump? Still no response to my ticket and I have exhausted all of my other options. Anyone have anything else I could try?

It’s still weekend and by the looks these people don’t work then.
You will have a much greater chance to obtain a copy paste reply during the weekdays.

Seems i got permanently banned sometime last night and now changed to terminated, all while waiting for them to reply to a ticket i made asking what on earth i did wrong, except for playing 15-20 hours a day..

Right now i’d wish i had paid with paypal instead of visa, much easier getting my money back then, than waiting for these people to reply.. So much time spent..for nothing..